Olive Branch Counseling Center

The only concern I have about this place is with the counselor Ken Olsen. I’m currently taking an anger management course of his and I have only attended 3 weeks of a 36 week program so far, already I feel uncomfortable. My first and second week was ok, I explained my situation to the class, which is not easy with 15 or so other people listening in, but Ken felt I was hiding more behind a smile I genuinely radiate. Ken also insisted that I do not take the class seriously because of my characteristic, and this is still within the first hour of the week that I am there. My third week, still with a smile on my face as I explain a great week I had prior, Ken stops me and tells me to lose the smirk as he calls it. Furthermore Ken tells me, my smile is nothing more than a «façade», then replies «do you even know what that word means» with I believe a sarcastic tone. Later I was taken out of the class for telling Ken multiple times that that was merely his «opinion», he asked me to leave the room to speak with me in a separate room alone, he explained to me that I was being disrespectful for using the term «your opinion». Ken appeared to be angry and told me «if you don’t knock the smirk off of your face I will have you dismissed from this course and I will tell the court how you are a very very angry person». I do not appreciate being called something that is untrue and also threatened as well for not submitting to the accusation and the lie that Ken formulated. Very unprofessional I believe, I’m in disbelief, this is suppose to be a place of help and correction. After leaving class I have lost the joy I had and dread showing up to this class every Wednesday. Moreover, I just wish I had done my research on this place before enrolling.

I honestly don’t know why anyone would give this facility a bad review. I can’t give a full 5 star because I do believe they have some issues with having a front desk person, but I have only been inside a few times, so that may have just been my luck then. Ken Olson helped my husband heal and gave my husband the tools he needed to get back on track after his divorce from his ex wife. Ken’s pricing was reasonable and straight forward and he taught my husband that a marriage does not have to be abusive and hurtful. I also commend Ken Olson because unlike other doctors who keep their patients sick for YEARS to skim government money– (see Precious Life CES if you want an example of a facility that does that), Ken completed the therapy, released my husband as making good progress and hasn’t asked for a dime since the balance was paid off. The facility was more than flexible with times and anytime my husband needed to talk to Ken, he got advice that was unbiased and truthful. Thank you Ken, for giving my husband a chance to heal and recover. I am glad I picked your facility.

The staff here was extremely friendly and made the whole process very easy. The counselors were easy to talk to and made a very tough situation easier to deal with. Thank you for your professionalism.

They should leave the option to give zero stars honestly.
The front desk is terrible at even answering the phones or having anyone be at the desk.
You can leave them a bunch of messages, it doesn’t matter.
Also:
MAYBE YOU GUYS SHOULD TELL THE PEOPLE SEEKING HELP, THAT YOUR «THERAPISTS» ARE NOT ACTUALLY THERAPISTS YET, JUST PEOPLE WHO ARE COMPLETEING THEIR HOURS OF PRACTICE BEFORE THEY CAN BE CONSIDERED A THERAPIST.
It mentions who is a therapist and who is in training on the website, but they don’t tell you that in person when they make the appointment for you.
This place is a joke.

The staff I have encountered were friendly and helpful. There is a family type of feeling in the atmosphere. I recommend them for anybody in need of counseling services.

I was not happy with the organization here. The therapists are friendly and there’s no problem with them. It’s the organization/​front desk that sucks. We had a weekly appointment set but we had to cancel ours because someone else scheduled an earlier time that wasnt available anymore. I’m not happy with the fact that our appointment got taken away because the front desk messed up. We should not have had to reschedule our appt and the earlier set appt should have been moved instead of ours. The way they handled this situation was unprofessional and I’m not happy with their organization/​planning.

My husband and I were looking for a counsellor for marriage counselling in Rancho Cucamonga. The website looks very good.
Everytime I called the office, I received the answering machine, I left a couple of messages which were not returned. Finally, I sent an email.
After a couple of weeks, I was finally able to get a hold of someone in the office to make an appt.
The next available appt was monday the next week at 8pm. We were scheduled with Renee. When we arrived at 8:05pm (we were late due to our unfamiliarity with the area), she was not there. She had called at 10am and left a message on my phone (which I do not check during the day) that she wanted to change our appt to 7pm. She didn’t say that she was cancelling the 8pm however.
The ladies at the desk were very nice but they were not able to get a hold of her and we were not seen. So another week has gone by with no success.
Obviously, we will try somewhere else with better customer service.