Jumping Jacks

Had birthday here it was fun however half the jumpers are old you could feel holes and where repairs were done. Pump it up comes out to the same price.

I will NEVER be back! Came here for my son’s party, kids had a blast, but I have many complaints. First everything you bring in sits in the hall for anyone to touch for an hour and a half, including any food items. Second the staff is on your butt the whole time from start to finish. Finally, and the final straw, before your party is out of the party room the staff is already coming in clearing the room, spraying cleaner, and bringing in the next party’s stuff. Even after voicing our opinion they continued spraying cleaner next to our to go food containers, picking up trash, and walking through and in front of our guests all while my son was opening presents. We will definitely not pay to have a another party here, very disappointed.

Okay so they are a few positive things that can be said about this place. The play rooms are large enough to accommodate a decent size party, you don’t have to bring paper goods and oh yeah, you aren’t responsible for cleaning up afterwards because your party host will kick you out before your time is up so you wouldn’t get a chance even if you tried! I live close by and like most small family homes nearby my yard is no where big enough to host a party outdoors so after much thought I decided to try out this place for my twin girls’ 5^th birthday. I chose the monthly special which was reasonably priced and opted to bring additional food, goodie bags, cake etc. My party turned out good, so I decided how bad would it be to host my sons’ birthday two months later. The same party package went up $ 20 (not too bad I thought, right?). Then. My party started late, why I can’t understand because three girls were standing at the front desk looking at us. The first room smelled like dirty feet, I’m really wondering how often they clean especially because the second room had a huge stain on the carpet that I noticed two months earlier but figured it was recent and would be attended to not ignored! Then I had two employees pull us from room 2 5 mins early! To top it off, my «party host» never introduced herself till we entered the cake room (she was not in either play room), nothing was organized for me and they totally ignored the birthday banner/​decorations I purchased and didn’t put any of it up. I found everything smashed in one bag on the side of my candy bag box, obviously not where I left it! None of the kids were offered sanitizer upon entering the cake room (as with the first party) and my party host was in complete disarray over what she was suppose to do! I had to get family members to help me set up plates, pass out drinks, hand out chips. I was surprised she knew where the plates were to begin with! Thank god the napkins and utensils are on the wall or I would have been SOL! She didn’t bring my sodas (I had ordered with my package and selected days before) until I asked for them. Mind you, I purchased a package for up to 30 kids I had 18 show and that was still too much for her?! I was very unhappy with my how my second party turned out, hence one star.

Recently had my son’s 6^th birthday here, everyone had a blast! The only issues I had were that some of the jumpers didn’t have sufficient air which caused them to be a bit flimsy. There is one jumper in the dark room that has one side on a wall, which is extremely dangerous as a child can jump and bump their head on it… that was a concern for me. They missed putting up a banner I enclosed with my decoration items, that was probably my mistake and I should have made it known. There are a variety of jumpers though, and everyone even adults had a great time. They set up and clean up, it’s worth the price.

I don’t even know where to start. This place exceeded all my expectations! I couldn’t have been more happy and relaxed while throwing my daughter a sprinkles theme bday party! Every single person on staff was extremely helpful and kind. The kids had tons of fun as well as the adults.
The staff was sooooo on top of things that every time I went to set up or get something ready it was already done. They were seriously one step ahead of me all the time. I’m sure the time restrain has a little to do with that but none the less I didn’t have to do any of the work which is GREAT! My friends who has small children are already considering this place for their kids next bday party!

Came to Jumping Jacks for a Birthday Party and it was a fun place for the kids. You get a room all for your party with different jumpers and games. then they move your party to another room with different jumpers and games. I thought this was great becuase it keeps the kids interest, just when you thought the kids were going to get bored of the jumpers there was a new room with new areas to explore. Great plus is that their is plenty of seating for the parents to sit whie the kids play!
At the end of the party you get your own room to eat, cut a cake and do gifts. The hostess was great, very engaging and helpful making sure everyone had what they needed.
Only reason they didnt get 5 stars instead of 4 was because the last room with the foods was a little dated. Other that that the kids loved it. I would reccommend this place.

LOVED IT! I went in today during open jump time to check it out for my daughters 3^rd Bday party and
I’m DEFINITELY booking, I love love that it’s all private parties and the 2 girls working where AWESOME, the girl that gave me the tour answered all my questions and took the time to explain everything
Great service and LOTS of fun.

So far we have had 2 parties here. The first party we thought ok, maybe its just hot today but then the second party it was the same, HOT! The playrooms are too hot for the guest to enjoy and you’re not allowed in the Cake Room until the last hour of your party. Very strict on time and you don’t have time to enjoy food and cake. Also, your adult guest have no where to go but to sit in the HOT rooms while the kids jump. Your guest have no drinks to enjoy they literally just sit and watch the kids in the hot rooms. Horrible experience. Need to repair the inflatables, put on the air, and allow you the CAKE room during your entire event.

I’m also submitting a follow-​up review regarding this place. So back in June I filed a dispute with my bank for the poor services I received from Jumping Jacks. The manager of the Rancho Cucamonga venue rebuttals with why she think I should not be able to dispute the charge. She goes on lying stating how they were never notified that I was unhappy with the service which in fact her staff knew as well I immediately voiced my concern once I arrived and saw my guest sitting in the dark, I also tried contacting the manager the same day and was greeted with a very unprofessional staff member. She also went on making smarty remarks to why I waited until July to dispute the charge which was incorrect I disputed the charge right away 6÷16÷15 after trying to resolve the issue with her on 6÷15… anyways long story short she took it upon herself to print my Unilocal comment and photos and respond with them implying that the children were happy and having a good time, clearly the bank was unable to read the comment I left due to the wording being small… A 6 and 7 year old is too young to understand or know what’s expected with a service you’re paying for unlike adults so yes they were smiling in the pictures as she kept stating as her defense and then she sarcastically stated too bad the pictures are in black and white from fax or you’ll be able to see how everything is glowing and how the kids are having a good time with our glow necklaces… lucky for her I was able to send the bank color photos along with a video so they can see exactly how dark it was without any glow. She also kept stating that the glow room isn’t an additional charge it should not matter if I paid additional for the room jumping Jacks advertise it as one of their attractions to the venue which was the reason I chose their facility amongst others.. bad choice on my part I paid for a service that wasn’t delivered and I’ll continue to dispute this charge as long as I’m able too. I guess the manager assumed I was going to let this go after she responded and not follow up… WRONG!

The girls at Jumping Jacks were awesome! We ordered the super party which came with a ton of stuff for the kids! The jumpers are great and there is plenty of room for the kids (and adults) to jump around.
The facility is clean as well. I loved the awesome chair they have in the party room and the glow in the dark room was better than I thought. I recommend Jumping Jacks!

Came here for the first time, my 2 little ones (one is 2 & other is 18 mo) had such a blast! My husband and I had a good time too! For the price it is definitely worth it. Yes, the jumpers has some rips and wholes but for the most part it was fine. I will definitely come back!

I wish I could give this place 0 stars it was that bad. We had my daughter’s party there last night we had paid $ 400 for a cake that they couldn’t even refrigerate for us, all the other party venues in the area can refrigerate your food for you. Also none of the adults could go on the jumpers due to their terrible conditions, most of the jumpers were not inflated properly, there were huge rips and tears in them. I also had 30 kids RSVPD and only 16 showed up, I still had to pay for all the kids that didn’t show up. Never again will this place get a dime from me.

I decided to have my daughter’s 5^th birthday at jumping jacks. For the price giving the service provided and the preparation I thought it was excellent. All of my guests had a great time both adults and children especially the adults. So much for that phrase chuck e cheese uses where a kid can be a kid. I think that jumping jacks defines this phrase. I love the place it was very spacious the jumpers were good and the time was sufficient about 2 hours and 45 minutes. My hostess help me set up for the party was with me the whole way through and even helped us load and pack the cars. I would definitely recommend this place to anyone…

I’ve come here a handful of times now, including having my own party for my boys. It is a great place to break the traditional party at home. It isn’t too pricey for a party and you get a couple hours total for the bounce rooms and party room. It can be really boring if you don’t jump with the kids, so might as well bring your socks. Some of the bouncers are getting old and worn but that doesn’t stop the kids from having a blast. They don’t even notice things like that.
The party room allows you to bring outside food but they charge you a small fee if you do so. It was worth it. The staff is über friendly and attentive which is great.

I’ve been coming here for several years now. I was happy with them until now… I secured a reservation online by putting a down payment of $ 75, but later that night was called and told that someone else booked the same time just a few seconds before I did. How is that possible? When you choose a time, it gives you five short minutes to secure the time, which I did… the worker insisted it was a computer glitch. That’s odd! Why did the website take my money then. The only thing I can think of is they gave my reservation away. I Told them I was very upset as we had already made our invites for the party. They kept calling me back to see what our new time would be for the reservation and I kept telling them I wanted to cancel as I was very unhappy. I must have received around five calls. One ladyjust hung up on me when I Told her I didn’t want to reschedule because I was very upset with them. Then another lady called twenty minutes later. Then another lady called again later in the day. No one has a record of each other’s calls. This place is run by unprofessional kids… I’m over it… taking my business elsewhere.

Nice place kids had a great time jumping would have gave 5 stars but with the amount of guest we only had one staff member

Wonderful place to have a kids birthday party had a party for my son on 12\12\14 the children were entertain the entire time bouncing in the jumpers and the staff members are very helpful awesome place for a great price.

It will be my third time back at this particular location in Rancho Cucamonga. That’s a really great place to take your family and friends very clean and personable staff. we thoroughly enjoyed ourself the last couple of years at jumping jacks it’s from the moment you walk in the door it seem like everything is all about you and your families need good job jumping jacks keep up the good work

Hosted my daughters 10^th birthday party on November 7^th and I like how they were organized by moving the group to the next room so they can maximize the floor space and time, the time in each room was ample and the rooms were big for the kids to run around in, prince not bad for the amount of people we had and they allow you to bring in your own food for the party.
i agree with the other reviewers that these types of place get dirty quick and this place was no expectation, I felt I had to wash my hands all the time and did not want to touch anything because of the germ floating around. Just have a lot of hand wipes on stand by.

My niece had her birthday here over the weekend.
I think it’s a great place to have a birthday party and all the craze right now.
They are very strict about time so make sure all your guests are on time as moving from one room to another.
The rooms though are VERY HOT and it’s easy to over heat so monitor your kids and make sure they are drinking plenty of water.
Also make sure to have anyone joining in on the fun wear pants cos it will hurt sliding :) haha