Jerome’s Furniture

The buying experience went well. (Nov 13^th 2015) There is an odd policy of crediting whomever is the sales person that greets you at the door if no one really helped you. We had come in a few evenings before, found a possible sectional then compared at other stores and web etc. We preferred the style and colors at Jerome’s so we didn’t really require a salesperson and hadn’t paid much attention to who was there until a manager asked when he needed to fill out the sales forms. That was really no problem– we did find out they don’t have sales or haggle, or so we were told. Still no problem.
The delivery was next day, (awesome!) but problematic, much later than promised. The poor delivery guys said they loaded the furniture for the day at 3am in San Diego. (We live near San Bernardino) Delivered all day, had their truck break down worked on the truck themselves (they had oil and dirt on their clothing– their backs from being on the pavement under the truck) the furniture was wrapped so no problem with that. They arrived after 7pm– supposed to arrive around 4 pm. (What kind of company lets workers drive trucks and do the heavy manual labor and work those hours?) They were quick, polite and courteous but tired! They still had another delivery and the drive back to San Diego after ours!
Main problem: The furniture broke within 90 days. We reported it in late January and a technician came out about 2 weeks later. (Feb 12) Motor on recliner needed replacing. Also, furniture material came loose on the footrest and needed to be reattached. We called a month later to find out why we hadn’t heard anything. A snippy girl told us it would be 8 – 12 weeks. 4 MONTHS later it arrived, in completely unprotected plastic wrap, dumped on the porch. (I took pics and sent them in). I was told a manager would call when I reported these issues– no one has. There was a safety issue with the partially extended recliner for 4 months– they didn’t care or call. It was repaired finally on May 28^th. There is now a large hole in the flimsy material on the side where the sectional and the console meet — it can’t be seen, however it speaks to the lack of quality. Jerome’s has disappointed us into being non-​customers. We can not recommend them to others.

I should’ve read the reviews BEFORE I purchased furniture. They DO NOT offer quality furniture and it breaks super easy. Worst purchase EVER!

UPDATE: BUYER BEWARE DON’T BUY FROM JEROMES FRAUDULENT COMPANY THAT DOESN’T STAND BEHIND WHAT THEY SELL…
after very little usage of this very expensive «high quality grain leather» living room set, $ 3600 set. The leather is starting to peel, the electric recliners are making a terrible high pitch noise opening and closing. The rocker recliner has stopped reclining, this is a second home and we’ve used this set sparingly in the last 5 months.
The tech came out today and said they want to repair this set including painting the leather! Can you believe this? My wife spoke with Zach and basically got the same BS regarding their warranty. So much for this company standing behind their product, if this is what we can expect after only 5 months, can you imagine going forward. What a mistake we made first buying from what on the surface seems like a legitimate company and as it turns out to be a place of business selling at top dollar for very cheap furniture.
our next step is filing a complaint with the BBB, I encourage all customers with type of experience to do the same in an effort to stop JEROMES from ripping us consumers off…
FUTURE BUYERS BEWARE DONT BUY FROM JEROMES…
*******************************************************************
I recently purchased a living room set from Jordan and wanted to relate my experience. I normally don’t write reviews but our experience was so positive I decided to relate it. Jordan helped us from the start, was extremely knowledgeable, friendly, non-​pressure salesman.
He offered us very pertinent information and tips on keeping furniture new. I would definitely buy from Jerome’s and specifically from Jordan again.
Julio
*******************************************************************
UPDATE

I WILL NEVER PURCHASE ANYTHING FROM THIS PLACE AGAIN!
We went in and purchased 2 sectional couches…(over $ 5,000 purchase) we had to custom order them. The sales man took our custom order and told us the computers were already shut off because they were closing but he would write it down and enter it in the computer in the morning. We were not even out of the store yet and they had turned off all of the lights… We should have known then it was not going to be a good outcome.
Long story short, after 3 months of waiting they delivered our couches… Yay! Right??? NO!!! They delivered the WRONG COLORS!!! So here we are with no couches. Sitting in camping chairs to watch TV .
We contacted customer service ASAP. The customer service lady said she would speak to her manager and call us by tomorrow… Well, we NEVER GOT A CALL!!!
DON’T BUY ANYTHING FROM THIS STORE UNLESS YOU WANT TO DEAL WITH SCREW UPS!
Update: We finally got in touch with the manager. She said she would take care of it, order a new couch, give us a percentage off since our order was screwed up. She was supposed to email an invoice with all of this info on it. Well… We never got an invoice, never got a call back from the manager. We called and spoke to a customer service rep. She said she would speak to the manager about not returning our call and about our refund that we never received. Well, the rep called back and said the manager «didn’t recall the refund» REALLY!!! WHY IS THIS FREAKING MORON THE MANAGER!!! Then after reviewing the order, she ordered 5 pieces instead of 6. I can’t even understand how someone is a manager yet is this incompetent. NEVER AGAIN WILL I SHOP HERE, OH YA, AND A SUGGESTION, FIRE THAT IDIOT MANAGER BECAUSE SHE’S COSTING YOU MONEY!!!

This store had the worst customer service. I spent 2 hours in the store and was unable to complete anything! Progress and the staff in the store seem lost on the companies process! This was the wrist experience I have ever encountered, I will never purchase ANYTHING from this store!!!
Here is the story, I applied online for credit thought process and was approved for $ 2600, however the day I chose to use the credit, I was told my card declined, however I returned home and find 2 transactions for the same amount. Needless to say, I was charged a deposit for this NOT relieved. Per the customer service rep Eva my order was cancelled however 10mind after leaving the store with bad service I received an email confirmation on documents I NEVER signed.
This place sucks, beware!!!

Here is the deal…5 stars for our sales guy Rene. Super cool dude. Was very helpful, listened to what we were looking for and made some really good suggestions. Didn’t put any hard sales pitch or pressure… overall a really good in store experience. Look for him in the store, super nice guy!
Delivery: 0 stars. My couch is «no call no show». Now I get its delivered by a third party, but come on… Waited an hour after the «estimated» window, called customer service, only to find the delivery was «overflowed». Customer service rep was apologetic, but really?! We provided 2 phone numbers and an email, and NONE of them were used to contact us. NOT OK to waste people’s time. How do you just not call and let me know it’s not arriving when it’s supposed to. Waited half a day and still no couch. Really poor handling of this delivery. Now we will wait and see if it really does come as expected. Supposedly it will arrive sometime tomorrow.

All I have to say is great things about this experience. Greeted on Mother’s Day by Diane. Gave me a carnation. We found what we were looking for. Diane was so knowledgeable about her merchandise.
She told us the delivery department will send us an email at 9 pm to let us know delivery time. Exactly at 9pm we hot email giving us time of delivery. They said they will call when they are 20 minutes away. They did just that. Most punctual delivery we’ve ever had. I recommend Jerome’s Furniture.
Love our new love seat.

My Wife and I went into the Rancho Cucamonga location on Friday. We were greeted by Art. He was very courteous and let us walk around the store without the usual high pressure sales tactics. Then when we did have questions he was a wealth of knowledge. Will definitely purchase our furniture from him!

There are lucky there getting a one if there was a zero they would get that they told me to expect a call the day before no call no nothing they said it would be Sunday morning well the time has been changed 7 times and now not till 10 pm they don’t even call you they just want you to look on there website which us crap hey Jerry hope you go out of business you ruined my whole day and you people are not very nice your crap well now it’s 9:50 at night and still not here they don’t even call and let us know I’ll never go there again hope you rot my only day off home all day had things to do I guess Jerry feels he more important

I’m giving Jerome’s of Ontario two stars because their delivery schedule\service department is crap!
We had no problem with in store customer service. Our salesman was very helpful but after the purchase we could never get a hold of him. He said our furniture would be ready in 3 weeks it took the whole 5 weeks. The delivery department is ran by incompentent people. They scheduled our delivery in the evening for us after 5 because of our work schedule. We had to keep calling for their ETA and when they said 1 AM because they were running behind we said forget it (this was on a work night) they promised to refund the delivery charge and they never did even after several calls.
Our Carson set is beautiful and comfortable but after 6 months the feathers are popping out of the pillows and the cushion material is a little saggy.
Shame on Jerome’s for allowing their delivery department to be so bad and unorganized and not fulfilling their promise to refund a lousy $ 89.

I would give half a star if possible. Be careful with this store. Last weekend I had a three piece living room furniture delivered. The delivery people were idiots. They installed the feet on the furniture poorly. So bad, 3 of the feet on one piece had fallen off while they were still there. On the other piece they installed the feet 6 inches lower then the foot on the opposite end. A blind invalid could have done a better job. When I contacted to complain, they offered me a $ 50 gift card. I said no thanks. Never will I step foot into this place again. I’ll try to add pics on the set up.

Well I just experienced a new level of stupid. I came into to buy two small vases, $ 12.99/ea.
Apparently you can’t buy something here without a salesperson.
I can pick out a vase without assistance.
The girl in «customer service» was quite rude.
The procedure is this: I brought the vases to the customer service counter, get treated rudely, find a salesperson to validate my sale, wait for rude customer service to stop ignoring us, get my purchase scanned, finally take my payment, then I have to wait while my «pick up» paperwork is printed, (keep in mind that I have brought the vases to the counter) then I can finally leave with my purchase
I bought my vases and will not be back for anything else.

From Pat in sales, to the delivery guys, to the customer service lady on the phone asking if I’m satisfied with my furniture, this was a great experience! Thank you Jeromes, I will be back!
It’s easy to post dissatisfaction, but my experience was top notch and I wanted to take the time to say so.

We bought a sectional paid $ 1400…worst buy ever… from day one it felt like cushions would not meet the back of the couch… no back support and painful! They misplaced the connector for the sectional and after repaired it came loose! We just got tired of bothering with it and used it as is… well after $ 1400(for this price we should have gotten much more use out of it) and two years later we bought a new couch… NOT at Jeromes! I posted a picture of the chaise part of it… don’t buy this one!

FEBRUARY 28, 2016 UPDATE:
*** WARNING *** WARNING *** WARNING *** WARNING *** WARNING *** WARNING ***
DO NOT BUY FROM HERE. DO NOT BUY FROM HERE.
ISSUES STILL NOT FIXED. READ PREVIOUS REVIEW ALSO.
We were not given any form of compensation for the multiple mistakes made by this company. I have wasted multiple days and have missed many hours of work because of this company. No compensation received.
We were given the option to pick a new couch which we did. today was the delivery date. They brought in the new (different model) sofa and recliner. After throughly inspecting the sofa and power recliner, so we don’t get ripped off again. We have found three defects on the new sofa which is a different model than before. I have come to the conclusion that this company is completely flawed in all aspects. I have refused to accept the sofa and i will have to AGAIN miss work /​waste my day to get the furniture delivered AGAIN.
This company has delivered the wrong things, brought defective pieces of furniture, and has only responded with excuses.
I will continue to seek compensation from this horrible company that, honestly, disgusts me.
P. S. TO THE CUSTOMER SERVICE AGENT ZACH THAT EXPRESSED CONCERN, PROVIDE ME COMPENSATION OR A REFUND IN A CASHIERS CHECK INSTEAD OF GIVING ME YOUR MANY INCOMPETENT EXCUSES AGAIN.

The customer service is great here. I have visited this store about 3x in the last month and each time I go in, we are greeted by friendly people. My fiancé and I are a young couple, and we often brushed to the side at other furniture stores, but not at Jeromes!
During the last visit, we were helped by Woody, who was patient and kind to us and helped set up our layaway for a bedroom and living room set.
The selection is also great. They have a lot of contemporary and modern pieces at great prices. The quality is excellent and they offer several types of financing.

Love the quality of the furniture here.
The price is great and the employees are easy to deal with.

Dear Zachary and Jerome’s,
This is not a review to get a BS response in return. So please do not respond, just read and use this review as a learning experience. Not for you specifically but for your company. The customer service, the delivery, the show room, all need improvement.
I ordered two beds in August. The next day I went in to show my dad what I purchased and we were asked to show proof of our purchase. FOR WHAT? Who knows. Poor customer service, not welcoming at all. I find it hard to believe you can’t look at the beds without paperwork.
Next, my beds were to be delivered next day. They were not. One was missing a part but they promised it would be delivered next day. It wasn’t. It took 4 weeks and 7 calls ON MY PART to get my «part» and have them assemble my bed. I heard every excuse in the book! Broken truck, wrong color part, they didn’t have the part after all.
Speaking with a manager doesn’t help either. They have no information readily available. And when I did speak to Tiyosayan Orhuozee she argued with me that they could not refund my order because my bed was already delivered and sat in my home. Even though it was INCOMPLETE and sitting in all the plastic.
Not to mention I was sleeping on a chase lounge for these 4 weeks, waiting and waiting.
I’m never purchasing from this company again! I’m sure that’s apparent by now.

Selection and quality is there and sales staff may come off as predatory at first but we managed and found the perfect feather down sectional for our downstairs. Will be back for more when it’s
time! v

I figured I should update this review.
I finally received my couch. It only took almost 4 months from the time I ordered the couch to get it delivered (again this is me being told 2 – 3 weeks).
Long story short I spoke with many different people and I was lied to pretty much every conversation, including when I was told I would receive a call back.
I ended up taking it into my own hands and finding out who the manufacturer was and contacted them myself. The manufacturer stated there was a delay with the color I ordered but it had been done for a few weeks. Jermones kept canceling the truck because it was not full. The manger from the store told me they were trying to find out information on my couch for weeks when it took me less than an hour to find out exactly where is was and what happened with it. I was told they only communicate though email because apparently it’s too difficult to pick up a phone.
I received a little more money back and the free delivery. My original statement still stands, worst customer service ever and I will never shop there again.