Hertz Rent A Car

If I were over 21 I would have definitely taken my business to Enterprise. Their customer service is absolutely TERRIBLE and all of the employees there are always stressed out and act as if they hate their job. They have no sense of organization in finding out which customers came in first and leave the front desk unattended with the phone ringing nonstop. Terrible customer service.

I have use Hertz for a few years; I have been to many locations in Southern California and so far I have not encounter, in other locations, such a fast, professional, and amazing customer service that the Rancho Cucamonga location offers! Thanks to Liz! she strives to make the car rental process less stressful.

I have rented from here multiple times for weekend road trips but have just forgotten to post a review. I’ve been assisted at one time or another by just about every associate they have. I have always been treated very courteously and have had zero problems with the office staff. In particular I would like to single out Lizz for her excellent customer service. The details might be a little long so I won’t bore anyone, but suffice to say she went above and beyond to assist me with an issue I had with a vehicle on one occasion.

Hertz did not respond to a complaint submitted to their corporate office.

Haha, where do I begin with this place. My bf and I came in to rent a car multiple times while we get our car worked on. Because I know he’ll be posting a thorough review I’ll keep it short.
One star for customer service. Ms. Liz thinks it’s perfectly okay and polite to give customers attitude when settling an issue saying something to the effect of «You need to stop talking over me and listen to me…» while pointing her finger, chastising adults like children. She also thinks it’s pertinent to ask extremely rude and invasive questions like if the hair on your head is «really yours». WTF? Never have I been asked such a rude question EVER. I asked her, «Is yours?» to which she replied with a snarky laugh, «You’re funny…» So disrespectful. Avoid renting here unless you fancy snippity, rude (too much perfume wearing– seriously my nose was dying) customer service.

I had stopped on my lunch break and Kayla assisted me with my previous that I had picked up at a location in San Bernardino. My current rental was too small and I was very unhappy with it. After contacting Hertz they informed me that there was a location within my area I worked. I was excited to get out of that vehicle. Kayla went over my coverage of what my car insurance had available for me. At the Rancho Location they had so much to choose from versus the San Bernardino I had no choice at all only what is available which is the 2015 Red Yaris they put me in which was a newer car but it had stains all over the passenger sheets. Anyhow, Kayla has awesome customer service, she went ahead and did a walk through on the car so that I was comfortable and explained the features… she’s Awesome! If you go there please ask for her!

My wife came in last week to pick up a car. They ran her Nordstrom’s card through and was told it was declined. We put it on another card. I called the bank and they told me that the expiration date was incorrectly imputed it. That my card was in perfect standing.
The same thing happened today. I called the manager, Patty was snotty as hell with me.
When my wife went over to Caliber Collision, the card went through instantly.
Why then, did Patty deny the possibility that the problem was their terminal?
I have been a Hertz Gold member for fifteen years. That ended today

customer service and vehicles on point. always a fun, pleasant experience. kaila, patty and liz make every visit memorable…

Horrible Service. I made a reservation online. Given the fact I was a little late they told me the price quoted to me was going to change. They added an upgrade fee of $ 10 per day and the lady who assisted me was terrible about it. Her name is Christina or Christine. I have come here several times before and this the first time I was treated this way normally they honor the price given. I am disappointed and it looks like I’m not the only one this happens to. Go elsewhere do yourself a favor… Side not the 1 800 costumer number told me to speak to the manager at the location to get it sorted out. I will try that…

Horrible Customer Service!!! They wouldn’t even come close to the prices offered on their own website. If I ever was stranded for days without water in the Desert, and Hertz at 9172 Foothill Blvd. Rancho Cucamonga CA. tried to rent me a full sparklets truck, I think I’d rather die of thirst!!!

Horrible. Very displeased with their customer service. Please save your time and money and go elsewhere. Anywhere else. I’ll stick to enterprise.

Two stars is a reflection on the vehicles themselves and not the staff. In fact the staff were very friendly and accommodating, even when busy.
The cars though, my god they are terrible! I had to switch twice before finally going to enterprise. The first car (Nissan Sentra) had 30k miles, smelled like smoke, and went through a half tank in 90 miles. The second car was a Dodge Dart with 37k miles and no working interior lights or a/​c vents. Rentals with that many miles are like dinosaurs, what happened to the newer cars Hertz used to use?!? Oh and when I asked for a car with Bluetooth they offered me a 2012 Chevy. LoL. 3 years old! Crazy!

Terrible customer service! Very nosy, Question after question. Respect peoples privacy, I understand your trying to make some conversation, but dang you guys take it up a notch. And the’ll pin you their insurance and other «customers benefits» more like theirs. worried about their commission instead of the customer satisfaction.

This place is BUSY! So busy I afraid that if I post a good review it might make it harder for me to do business with them in the future. So I am reluctant in doing this.
I know many people are posting bad things but the issue with this place is they are understaffed but they have some of the best staff around. Every time I come in I am treated extremely well and have never had any car issues except once and when I did they were willing to swap out the car on my trip. They were even going to upgrade me at another location for the trouble. Either way when I come to Hertz I deal with Adrian. The reason well he has been there for a long time. He knows how to treat people and as far as professionalism goes there is none better. To qualify that statement let me say that many of the people here are very professional at this location. Whenever I need a car or have friends that need one I send them here. I do have some suggestions however since I have rented at this location over 10X’s DO NOT JUST WALK in if at all possible. Call ahead and if you cannot call ahead because they are busy. Then go online and book a reservation. Lastly I decided after being told a few years ago that I should sign up to be a GOLD MEMBER. It was the best thing I have ever done. Being a GOLD MEMBER Allows me to go to the front of the line but I never do it in fear of being beat to a bloody pulp by the patrons of the business. However being the fact that all my information is saved in their system all I need to do is walk up pick up a key get in a car and drive off and when you need a car in a pinch this place is the place to come.
When you come to this location be patient because this place is in high demand and even with a reservation it can be a bit difficult because they are the only rental place in the area that is worth a darn. I assure you of this because I have tried the others in the area and these guys always satisfy my requirements on top of that if you take the steps there will be less of a headache at this location because it is VERY busy here. Tell Adrian I sent you!

I would give them 0 if I could. I was involved in an accident and my car took almost 6 weeks to repair. Accident wasn’t my fault by the way. I would be livid if I actually had to pay for the rental. I found out that all the cars are shared between five locations: Rancho, Ontario, Fontana, Montclair, and San Bernardino. So, as to the quality or condition of the vehicles, I can’t completely fault one specific location.
Cars: Here’s the joke of this company. In the 6 weeks I needed a rental, I had a total of 7 vehicles!
1. Mazda 3. I actually got this one at the Fontana location. It was dirty and smelly. I was on my lunch break so I didn’t have time to deal with getting another. After work, when I got home, I actually washed the car. I wreaked like a combination of BO and vomit. It was seriously nauseating. I had to buy a bottle of fabreze and drive with the windows down.
2. Chrysler 300 #1. I returned the Mazda to Rancho, they gave me a the 300. Nice looking car. But, when I got in, the oil and check engine light came on. I drove off and within first few miles I started loosing power. I thought, «this can’t be good.» I turned around and headed back to Hertz. I called them to explain. The manager said they just had it serviced and probably needed everything to be reset. He asked if I could take it to the shop where it was serviced to have them look at it. REALLY?! This is not my job. I said, «Hell no.»
3. Nissan Sentra. Was actually an okay car. Only because it was new. Like 3000 miles on it. In the meantime, the manager said he’d look for another premium/​luxury vehicle for me.
4. Chrysler 300 #2: So, he said he found another Chrysler. I never got to drive it because it never made it to Hertz. Apparently, it had engine problems, as well.
5. Buick Lacrosse #1: So, he found a Buick for me. I got to the place, again during my break. The car wasn’t ready, when he said it would. A little inconvenient because I told him I was on my break and had a small window to get back. The car pulls up. We do the paper work, he hands me the keys. I go to start the car… DUD. Seriously, the car wouldn’t start up again. He tried a few times, nothing. I’m panicked because I needed to get back right then.
6. Chevy Captiva: The only vehicle they had left was a SUV. The Captiva actually wasn’t too bad either. Did have a hint of cigarette smoke, but whatever at this point, right? So this SUV has a special electric parking break system (EPB). Well the service light for the brake system came on. I contacted the dealership about it (I had no confidence in contacting Hertz about it) and they told me it could be potentially dangerous. Oh, the car had LITERALLY no gas. I had a range of like 15 miles.
7. Buick Lacrosse#2: They said they had another Buick they were getting from Ontario Hertz. Right before I went to pick it up, they called and said, no go, engine failure!
To his credit the manager was understaffed. He was young, seemed like he may have been thrust into the position. His assistant was WORTHLESS and rude. That exasperated the situation. Nevertheless, the manager never returned phone calls, never followed up, or kept me updated on anything. He would tell me that a car would be in and ready at a certain time. I would clear my schedule to go pick it up. Let’s face it. It takes a good 30 – 45 minutes just to get the car. Not to mention, I don’t live particularly close. All said and done, an hour and half or more. I never went there without calling. He would never call and let me know the vehicle was ready or not. So, I would. And I would always get the worthless assistant who very rude and short. No customer service skills at all. One particular day, I called two separate occasions (11 am and 2:30pm) Both times he says the manager is out to lunch. Now I doubt he was at lunch both times, but the guy was just rude and short about it. And lazy.
SO. With that said, the other person’s insurance was paying for the rental. If I had to pay out of pocket I would be livid. Regardless, shouldn’t be this bad. The manager did try to smooth things over by giving me a credit voucher. But, too little, too late. Corporate will definitely get a call.
Tip: Ask the year and mileage of the car. I would only take a car that’s newer and low mileage. I wouldn’t take anything that’s a previous years model with over 20,000 miles. Renters do ALOT of damage and wear on these cars. I am shocked how bad people treat them. Ask them to make sure its cleaned and gassed, as well. I would never rent from a local Hertz location. I would now only rent from the airport. I feel they take better care of their cars. If you decide to forego my review and others, good luck.

HORRIBLE
i live in rancho cucamonga and need to rent a car, went inside and waited never was acknowlegde and was then helped by a man using the phone never looking up and rushed through signing me up, didnt even ask what kind of car I wanted. HORRIBLE customer service
NEVER WILL GO BACK

Car was nice. Transaction through my insurance made it no hassle for me. Was disappointed they did not explain to me what the two heart monitors were on the sides of the windows. (I think they are for the toll roads). Would like to see them make the office nicer, cleaner, fresher more inviting. There was a car seat behind the counter which I’m assuming they rent with the cars, it matched the office. (Need a new one). The Hispanic make who helped me renting and returning was very friendly.

This place was good before bought a tank of gas and only got half! What kind of BS is that??? Made us get insurance didn’t even ask if we wanted seriously last year I came rented a car way better what happened!!!

Smells extremely gross in here do to the Subway next door. I had to get a rental car for the week and they didn’t even bother to wash the car I took. I think it was the asst branch manager who I delt with when picking up the car. The main branch manager was really nice when I took back the car. Won’t ever rent here again… this was about 3 months ago.

Had to come in today to swap cars for maintenance. it was packed with customers… but still managed to provide excellent service. in my opinion. took a while but worth the wait. had no problem swapping cars. thank you Adrian and Jesse for your service.