First Rate Roofing

The best service I have had in awhile. Reasonably priced, neat work and he repaired extra damage that he uncovered, no extra charge. Thanks Kevin!

First Rate Roofing did an excellent job on my roof repair. They showed up at my house each day exactly when they said they would. I work nights and sleep mornings, so they worked around my schedule. Communication during the job was excellent. I was told each day what had been completed, what would be done next, and what time they would be there.

I called and asked for an estimate this is what happened
They refused to make an estimate unless my husband was there.
He told me it was a state law that he could not do the estimate without him there.
I asked him to site this law and he could not .
So he refused to give the estimate to me perhaps because I am a woman and he would only speak to a man

I called this roofing business due to a leak in my roof to get an estimate on the repairs. They come to check for the damages and ask me for my email and number so they can send me an estimate. I ask them how long it’ll take for the estimate and the guy tells me just 2 – 3 days max, probably the next day. However, no follow up for about 5 days so I call them and leave a message. They don’t call back, so I call the next day and ask them about it and he responds «O.we were just really busy and we will give u an estimate soon». Then 3 days later I get an email stating they are too busy to work on the repairs… Horrible customer service.

I was referred to Kevin Payzant, owner of First Rate Roofing, through a referral company, Service Magic. Like Unilocal,they have their customers do a review on their members after work completion. He had very high ratings (50 total) through their website and I had a challenging, leaky roof that no one seemed to be able to isolate.
Kevin came out the day after I first spoke to him. First impressions are everything, and Kevin really delivered. He was on time for our first appointment, dressed neatly, respectful, and informative. After surveying the roof, he provided an estimate for the work for which I was extremely pleased. His prices were way reasonable. With a great price I could afford, plus the consistently 5-​star rave reviews on the other website, I gave him the go ahead. He said I would hear from him in about a week, and sure enough, I did.
It took two days to complete the work, not that it was so big, but because the process he was using on my roof needed time to cure. Although the work was not done by Kevin himself, his assistant (yet another Kevin) was equally well mannered, prompt, and reliable. I really appreciated his professionalism, and when he left, everything was left clean.
Usually he guarantees his work, but because of my stupid house, there is some mystery to my leak. That being said, Kevin assured me that if it continues to leak, he now knows the next step. Baby steps to eliminate the problem is good for the wallet.
I am very happy to have found Kevin #1 and #2. Since our old 1912 house, with many add-​ons and flat roofs, seems to sprout many leaks, I will definitely keep First Rate Roofing in mind for the future. Good roofers are very hard to find. I trust him and feel good he will be around for a long long time.
²⁄₂₀₁₅: Four years later… still NO leaks. In Dr. Seuss vernacular… Thanks Kevin #1 and Kevin #2 !