Cool Cuts 4 Kids

This was my 2^nd visit to this particular location. The staff are friendly, courteous and great with the kids. They do a very good job on my son’s hair. The only reason I’m giving 4 stars instead of 5 is because I frown upon the fact that the stylist had my son waiting 15 mins after starting on his cut to assist a walk in customer looking to buy a product in store. She apologized repeatedly and explained how the staff has to take turns at the register. For this reason, I believe they need more people working there or at least one that’s designated to the register instead of having to keep a child waiting like that and I didn’t appreciate having to wait 15 mins longer than I had to.

My husband took our two kids here for haircuts. I had him just ask for simple trims. They came home with the most astoundingly terrible haircuts I’ve ever seen. It literally looks like someone cut them while running on a treadmill in a dark room. Never again.
Edited to add: The manager responded very promptly to this review and was very sincere about trying to repair the situation, which I appreciate. Hopefully this was a one-​time bad experience.

I’m a grandmother that was lucky enough to take my 1 yr old grandson in for his first haircut.
I have read the negative comments already posted and the majority of them concern the wait time. Maybe its because I’ve already raised a couple of kids, but I KNEW I would have to wait, we are dealing with kids here, so I brought some snacks and my tablet with videos on it to keep him entertained. You can never predict how long its going to take with kids. I WANT the stylist to take as long as needed with my child so I don’t mind waiting for someone else’s child to get through.
Becca was our stylist and she was fantastic. My son-​in-​law had requested we get a haircut like his. (Don’t ask I haven’t a clue what the name of it was.) So I showed Becca a picture of him. She had some questions that I couldn’t answer, so she said call him, my son-​in-​law. So I did. Becca talked to him about a couple of things and they had it all figured out. (Now really how many staff would take the time to do that?)
My grandson did cry and Becca never once looked stressed or harried. On the other hand I did! She was soothing and patient. And honestly the kid looked great when we were done!
I couldn’t have been happier! So happy I actually stopped by the salon to specifically get Becca’s name again to write this review. (Sorry I forgot Becca!)
We will definately go back again!

Is it possible to rate negative stars?
I asked my barber if he knew any children’s barbers as my wife and I have been discussing cutting our sons hair. He just pointed out this place and location not knowing its service. But i wish he hadn’t .
I walked in it seemed ok the receptionist asked what we were here for I should have replied to get my balls waxed but I was cordial and while holding a 10 month old said he wants his first haircut. My wife and I were joyful it’s a common courtesy that a business geared to children would have more charisma but no just a continuous dry image on her reminding us she is unhappy and underpaid therefore as a result we will treat u like shit and over charge you.
Let me get to the barber sorry it seems like I’m writing a novel
The barber seemed ok initially but wasn’t, she was rough with my 10 month old. He looked At her in the beginning as he sat down nicely waiting then he got mad cause she was just rough. I calmed him down a lil but the barber didn’t want to stop and let him relax its not as if anyone was waiting.
Her response was the quicker in done the better. Also she said if I hold him my son won’t let me put him down to continue .
In end I learned my lesson call her out on it next time and tell the world don’t go to this location due to the acceptance of management to allow employees to behave this way.
Ps they charged me $ 20

Teri is a great stylist! So patient with my son.
She’s the only one I’ll let cut his hair.
Definitely recommend an appointment with her!

Really great service! Been going for three years and my kid loves it! The best kids hair cut place in Inland Empire!

Great haircut by Vanessa only… everyone else will screw it up. She is the only one that cut my 2 years old hair straight while he is screaming and moving around. Vanessa only works weekends and I come down the hill just to see her for my son’s haircuts. If she wasn’t there I would not go there.

Poor customer service, the salon is dirty, they ran late for our appointment… we won’t be back.

I’ve been here twice before. This place gets the job done, overall parents just want their kids to get a descent haircut without your kid crying too much at the very least. Nothing spectacular about this place, except for the video games the the kids can play while getting a haircut, it’s convenient.
So today we had an appointment in which we arrived on-​time for and had to wait for a little over an hour. When we arrived, it was packed but after possibly 30 min, the rush cleared and there were 2 walk-​ins which were taken before us. I don’t know their system, nor do I care to know, I would think customer service should be priority. Then most of the staff disappeared and only 1 stylist remained. Another person was waiting along with us, I look at the time and it was more than an hour since our arrival. We walked out… at least give your clients the curtesy of a status at the very least. Not coming back, this was a huge waste of time.

Lulu! I’ve been taking my kids to Lulu for months now. She’s good at doing her job, very nice always. She knows how to cut my kids hair right. Thanks Lulu!!!

This place is busy and they do not have enough manpower to handle it. The ladies are so busy that they are unable to give good customer service. Even when you call in on an afternoon the phone keeps ringing and ringing. I have to call twice to get a hold of someone and they are always rushing me off the phone. I as a parent get frustrated because you expect a good experience with your kid here. If you are looking for a good customer service and fast service this is not the place to go. Even if you have an apt expect to wait a long time. Walk-​ins are a horrible idea if you’re not there on a Wednesday first thing when they open. There has to be a change in this facility and it needs to come from up management. I’ve been coming here for 3 years and last week when I went it seems to be getting worse and worse. I am really debating coming back here.

Vanessa is amazing! We love Cool Cuts! My son and daughter don’t want to go anywhere else!

We got referred by our friend to bring our son for a haircut and mentioned a name to go with. But unfortunately she’s not working when we came with an appointment today. So my husband read on Unilocal about Lulu. She supposed to be nice and good with kids and bla bla bla. So when we were there we asked for her.
Right when its our son turns (which it was his first time.) He cried and not wanting to sit on one of the car (chair) … Instead of being nice she (Lulu) was just rudely told us «oh I can’t cut his hair if he act like this and my next appointment kid is here. Just let him play a little bit and if he’s comfortable he can go with somebody else or wait for me.»
The moment she said that «can’t cut his hair — my next appointment kid is here» it make us feel like «oh so our son is less important than ur next kid-​appointment?» Just bc our son cried (and I heard from other parents — which is normal for the first timer) you just doesn’t want to deal with him — ignore ur new customer to work on your regular customer… «GREAT!!» Instead of showing her patience to work with kid’s first timer — she doesn’t even want to give our son a try — she just rudely asked us to pick him up and told us to wait.
So we waited for several minutes to let him play around for a little bit. And I told my husband — «we do not have all the time in the world to wait for her until she’s done with her „important client“… let’s just go with a different hairdresser. I don’t care which one. As long as s/​he nice, patience and do the cuts I’ll be fine.»
Not all Unilocalers experienced the same thing. This is just a lesson for us. And nope, not going to recommended Lulu to all my friends — not at all…
At the end — when we were almost done, she was trying to play nice but sorry can’t take it… Try to be nicer and more patience with ur new customers next time. After all, aren’t you all there to cut kids hair??? If he’s an adult, we won’t bring him there…
Was going to give 3 — 4 stars but she let us down.
We ended up going with Chelsey, which I think she deserves a 4 stars just for trying and able to shaved/​cut our son’ hair while he was crying out loud and moving in all direction while me and my husband have to hold his arms and head. Thanks Chelsey!!! Keep up the good work for kids and parents. You were being so helpful.

I’m really confused as to why there are so many negative reviews about this place. I have been a customer for nearly ten years. In those ten years, I have NEVER had a bad experience. I wouldn’t take my kids anywhere else. Let’s face it, doing kids haircuts is not easy. Some kids cry, some scream, some sit there quietly. The Cool Cuts staff can deal with ALL of that. They don’t get frustrated or freaked out when the little ones fidget and cry. They are patient and understanding. I used to take my kids to regular salons to get their haircuts… it didn’t work. They couldn’t handle kids. Most of those places don’t want to cut kids hair because it’s not easy.
If you are looking for a place to get your kids hair done, this is the place. Call ahead. Make an appointment especially on Saturdays because, duh!!, they’re busy! If u walk in you will have to wait just like at a good restaurant. If you have to wait, just relax, your kids can play video games, watch a movie or play with the train set they have there. You can even walk to Target while you wait.
Kids hair salons are for kids. They are loud and sometimes chaotic. That’s just how it is. If you can find a place that caters to kids and parents more than this place I would be very surprised.

No one greeted me when I came in. No one even asked what I was there for. I had an appointment and didn’t realize I still had to sign in. So I ended up not being helped till almost 20 minutes after my appointment. The only reason a gave them any stars was because my boys hair cuts looked great. However, I will not be going back. Costumer service is a big deal for me and theirs sucked.

Good experience! My son has a sensitive scalp and they were very kind to him! Carolyn was friendly and informative, such a pleasure!
My son enjoys this place because they have video games to play while he gets his trim.
The prices are reasonable and it’s very kid friendly.
We will be back for sure!

My husband and I went in yesterday with our 2 kids around 12pm. We walked in and not one hair stylist acknowledged us or greeted us. I waited in line to ask what the wait was. The lady at the desk was on the phone with a customer and she was talking to her very rude and impatient. When it was my turn she asked if I had an appointment and if I didn’t the wait was about 30 minutes. Not ONCE did she ever look up at me or say hello welcome nothing! We just said no thank you. We will never go there again.

I’ve been here enough times to write a review. They have a nice set up for kids to play and watch movies. My toddler enjoys the train and Lego play area. The stylist are good. Especially for toddlers who move around a lot. Recommendations: they can be a bit cleaner in terms of cleaning up after each hair cut. Expect the stylist to recommend hair product called Original sprout. The product is overall pretty good but a bit pricey.
The Bad: even with an appointment the wait can be 30 – 40 mins on a weekend.

My son had his first haircut today! The woman who helped us was so patient and kind. Also very informative and gave me great advice when discussing my two year olds hair. I really would recommend this place for your kids and will definitely be a regular here! Thank you so much cool cuts!

Appointment system seems to be getting better. Only waited 5 minutes today, and it was a packed house! Only other complaints is their steep prices, and lack of reward emails. I am signed up for the kids reward but hardly ever do I see discount emails. I use to get them at least once a month.