Service is great. The guy who works there is very friendly and was a big help when it came to helping my kids out with picking glasses. The only problem was the return on the glasses. My eye dr said it should be a week, the guy said 2 weeks it has been 3 weeks and my kids have not received their glasses. Very dissatisfied with this, my kids need the glasses for school and their work is suffering.
Jessica F.
Classificação do local: 5 Montclair, CA
This the best possible place to go when you want affordable eyewear for your child and great customer service Dwight is the best I even get my glasses from him he is fast efficient and he makes sure that your child and parent understands how they work and how to care for them. My daughter Bella loves him he is so interactive and fun it was so easy to get her to ware them and take care of them properly he always explains and makes sure she understands. I have been doing customer service for over 10 years and he is hands down the best he’s responsible, respectful and attentive in every way. I enjoyed his knowledge and professionalism so much that I actually just started to come here for myself he is awesome fast and reliable I have and would recommend him to every one always.
Jason B.
Classificação do local: 5 Rancho Cucamonga, CA
If you are looking for a business that is good with kids this is the place. My son had several eye surgeries from the age of 3 and we were recommended by our doctor to go to CES. What a great experience it has been, Dwight is the man. After seeing the other comments, I realize you can’t please everyone and it says a lot when the place is so busy and there are only a few positive reviews. When you have a bad experience it drives you to put a comment but when you have a positive experience people seldom update Unilocal. I just wanted to be better.
Jonathan P.
Classificação do local: 1 Rancho Cucamonga, CA
Took my daughters perscripting and they totally had the wrong prescription on the glasses we bought. We didn’t know it was the wrong prescription until my daughters next eye exam. Kasier couldn’t figure it out until the Dr. checked my daughters eye glass precription and it was totally wrong. Poor customer service and very rude to their service. Not a friendly place for children. He said that he mixed up the lrescription with someone elses. So in reality my some other kid has my daughter prescription amd vice versa. Poor expierence. Never would recommend to anyone.
Dolly B.
Classificação do local: 2 Rialto, CA
Unfortunately, my experience with this business was not on par with the 5 star rating they’ve been given — and I’m being generous with 2 stars. My son and I came here for a new pair of glasses for him. We were shown various sets of glasses in a couple black cases on the counter. My son picked the ones he wanted and I asked about the transition lenses(they get darker in the sun) like the ones he currently had. The guy said insurance would not cover the those lenses and that it would be $ 90 extra and would take an extra week for the lenses to come in, rather than the 6 days it normally takes for glasses to be ready. I said no problem, I’ll pay the $ 90 when I picked up the glasses in 2 weeks. Two and a half weeks later, I was called by a girl saying my son’s glasses were ready. Due to a hectic schedule, it was another 8 days before I was able to go pick them up. If you’re counting, that’s just over 3 ½ weeks later. It took a good 10 minutes for them to find my son’s glasses, then the same guy who originally helped me comes out saying the girl should not have called me because his«A» something or other lenses were not ready. I said, «That’s the one with the tint, right?» He looked confused and said, «No, that’s the anti-glare lenses». I told him that wasn’t what I ordered, not what I wanted. He kept looking at my husband(who wasn’t there when we originally ordered them) trying to explain how there was a mix up and transition lenses would be an extra $ 245. Every other optometrist we’ve ever been to, and all three of us wear glasses, has NEVER charged such a ridiculous amount for transition lenses, they literally only get tinted — not sunglasses dark. Walmart only charged $ 75, another optometrist $ 105. My son said forget it, he would just take the ones already done with regular lenses, without the anti-glare that we never even requested. So, not only was my order written wrong, even though I specifically asked for transition glasses, and the prices were ridiculous, but almost a month later and my son’s glasses STILL weren’t technically«ready». Needless to say, we’ll go elsewhere from now on!
Christine M.
Classificação do local: 5 Mira Loma, CA
This is THE place to go for your kid’s glasses. After searching around, I finally found some stylish frame choices for my son. The owner, Dwight, is friendly and very skilled at fitting and adjusting glasses on small little heads, which we found out many places are not. I will never go anywhere else for my kid’s glasses. So glad to find this place.
Sheila B.
Classificação do local: 5 Rancho Cucamonga, CA
This is the BEST place to get eye wear for your child and even yourself! I get my glasses as well as my daughters. My daughters glasses are special order due to her thick prescription, but they still come in so fast! Everything is high quality and is fitted correctly for each individual. The owner, Dwight, is so nice and friendly! My kids love coming to see Dwight and when they ask him to play with them he does! This is the only place I go for eye wear and highly recommend this place!