AutoZone

Just right now a lovely woman named Amy* working the late night shift just helped us get back on the road and on our way home. We had a loose wire and barley made it to the autozone because our battery was dying, and if she hadn’t helped us fine the loose charging wore we would’ve lost out on $ 140, so thank you. And thank you from the family. Autozone, thank you for having a 24hr service shop, too. Happy customers!!!

Horrible customer service. We purchased a car battery from Autozone less then a year ago, that is already no longer holding a charge, and they won’t honor the warranty. I guess they get enough business they don’t have to honor warranties. Must be nice.

I was helped by Jullian tonight and i want to say that he was the best! I dont know anything about cars and i am a girl and he was such a gentleman and went above any customer service standards that i could of ever hoped for, (and not trying to pick up on me or anything) It was late at night and he came outside and helped me. Then later while i was waiting in the parking lot for a ride, he even came out to make sure i was safe a few times. The best customer service i have ever experienced. You are lucky to have such a great employee. Thank you jullian!

I showed up to this 24 hour store and was quickly told by Eduardo G that they shut down for about 30 minutes due to their system shutting down.
So stuck on the side of the road and walked to this store to find out I have to sit in here for over 30 minutes with the part I need in my hand. That store manager needs to figure something out.
I even had exact change.
What a joke very disappointed.

My battery died, had to get a jump to get rhw car running and it was 6:30AM needless to say German was a life saver… I bought the battery and he installed it in about 15 mins and I was on my way this 24hr auto zone=lifesavers

This location is bigger and fully stocked! I was on my way from visiting my parents and I came in after midnight to pick-​up some Royal Purple oil 10 – 30 for my car and they had more than 1 quart available. I live around the corner from the Anaheim 24 hour Auto Zone and went back three times in the course of two weeks and they never re-​stocked the Royal Purple oil or even ordered a replacement shipment. The Rancho location is much bigger, has little to no transients in the parking lot (Anaheim location is notorious for this) and has everything one would need in the wee hours of the morning or night.

Not much to say. I needed some red tape to cover one of my tail lights that got hit. I was in and out pretty quick. Didnt know the area that well, so I got into my car and went to a gas station to put the tape on my tail light safely. Staff seemed friendly even tho it was late and fairly busy.

I forgot the name of the gentleman who assisted me but my transaction was simple. I knew the part number to the part I wanted but he still asked the details of my vehicle to cover all bases. When he was to leave to get my part a phone call came in, he excused himself and took the call and let the caller know that he would be happy to assist him with his warranty just as soon as he comes back from getting a part for his customer (me). After placing the customer on hold he quickly started a return transaction for a customer waiting in line and called a coworker over to complete the return transaction while he got my part .He was kind and curtious throughout the process with both myself and the customer he had on hold. I never felt set aside or less important then the other customers as he was communicating throughout. Great experience.

Their Duralast batteries suck and Autozone will not backup the warranty. First battery lasted 2 years 1 month, the second lasted 1 year 8 months. Was told I did not properly maintain the battery. Asked how the prorate worked and no one knew. The «Manager» says «heck I ain’t doing no calculations, the system calculates how much.» I’ve owned many vehicles and have never had issues with batteries as I’ve had with Autozone’s Duralast and their customer service is worst. Go with O’Reillys not far away for how customers should be treated and respected, and Interstate batteries for your peace of mind.

Usually I really love Auto Zone but today when my battery went out, I called this auto zone because this is the auto zone I have been to in the past. I just wanted to know if they had a battery in stock for my Armada, the gentleman who answered the phone wasn’t very friendly at all he seemed irritated that I called. To which I say if you don’t answer calls in a timely and polite manner, there will be less business, and less hours for those who work there. So he said to me, I am helping a customer right now, you will have to hold until I’m finished. Not please or thank you, just basically I am busy right now, as if I could see that over the phone, he seemed genuinely irked. So I patiently waited on hold for 13 minutes with that hold beep beep sound, going off in my ear the whole time. So I hung up, and called the Auto Zone on Rochester, the gentleman who answered the phone over there was very friendly, he quickly gave me the price on the Duralast Gold battery, with a 5 year warranty and 3 year replacement. So while I still love Auto Zone this location doesn’t have the most prompt service on the phone.

I know they work very hard to try to get customers in and out, and if in any case they seem busy, that’s because they are! I’m very happy that they are always on top of their customer service. Visited twice recently to confirm a few things as well as exchange my pads via lifetime warranty. Always a pleasure visiting here =]]

AutoZone is a rip-​off !!!
They do not honor their battery warranty’s.
I see my case is not an isolated incident.
Just do a simple search on Unilocal or Google and it’s wide spread.
My $ 225 Optima battery that is only 14 months old was tested with a dead cell.
Argued with the assistant manager for 30 minutes with receipt in hand.
After getting loud, Some looser pinche mayate came out from behind and said no matter what,
I am not getting my battery replaced under warranty.
This dumbass ended up being the district manager.
I spent an additional hour with the DM and was a total waste.
I preceded home to call the corporate office.
Another waste of 30 minutes talking to the Southern California regional manager.
He offered me a 20% discount on another battery.
Really, You want to knock a couple bucks off for another piece of $hit battery just so you can deny my warranty again down the road ?
I don’t think so !!!
I have purchased 99% of my automotive needs at AutoZone.
Now I buy ZERO from AutoZone.
FU AutoZone !!!

The guys who work here are always friendly and usually have what I want in stock. No matter if it is 3AM OR 3PM they are always open and willing to help you in whatever way possible. I recommend this place

I like coming here, sometimes the parts I get are not the best but usually everything’s got a warranty on it so I just get a new one of what ever it is. They do get busy at times and when they are, the lines move pretty slow. The clerks are still helpful and work quickly to get you out. I like it here best when they’re slow so I can get in and get out and finish my projects.

I am not giving this auto zone one star. And thats 1 too many. Their customer service sucks. They do not honor their warranties. We brought back a defective battery 1 year old. Their manager on duty Raymond was so inept he should be fired. He could provide written material on his companys policy. When asked questions his only answer was call corporate. Really… at 10 pm… If you don’t know company policy you should not be in charge.

My car wouldn’t start, so I got a jump and took it to this location so they could test the battery. As soon as I walked in multiple employees greeted me. They tested my battery, found out it was bad and replaced it. I was in and out with no problems. The staff was great and their customer service was great. I’ll definitely go back if I need anything else.

Called to see if they have a part available, they ask to put you on hold, then I’m on hold for 20 minutes. Hung up, called again and they put you right back on hold. Customer service sucks!

Well… I gotta say 3. Here’s the story. Went in there for battery replacement. I put in battery on hold. I called in AM and went there at around 8pm. Amy assisted us and she was the one who installed the battery. Unfortunately, she dropped one of the metal mount part for the battery close to the bumper. She tried to get it but she wasn’t able. Due to her frustration, she told me that she couldn’t get it and she is just going to replace the part for free and just leave it there. I didn’t like it, i told her that they have to remove it because its a metal that can go straight to tires or anywhere God only knows where which is too dangerous. My priority here is not the battery anymore, its safety! I guess she didn’t think about it. So I asked her to remove the metal because its too dangerous. So she asked for help with her coworker (Justin) then she left us. Justin helped us and was able to remove the dropped metal. While trying to find the metal Justin dropped the nut as well. But Justin was able to get the nut and the metal right away. It took us about an hour and a half just for battery replacement. I don’t know if we’re going back here again.

Whoever thought of making parts available 24 hours a day knows how obsessive true car guys are when we wanna get a job done and waiting til tomorrow just isn’t an option. Would like the employees to understand the basics of auto mechanics but this isn’t a criticism of this place alone. I feel all auto parts stores could use some more old fashioned know how without a computer. But these guys do great in my opinion. Great experience with the staff so far everytime for me.

The best autozone in the area, most helpful staff, professional and courteous, definitely stands out from other stores in the area; good experience all around (at this location only though! Fontana Autozones are full of crazies, especially their staff/​managers/​etc).