Western Dental

I feel like I was taken for a ride on the train to disappointment. I went to this office three or four times and they preformed X-​rays every time and cleaned my teeth every time I wondered how they cleaned my teeth so fast they said it was the tarter blaster they had. So after the third or forth time in to clean my teeth they said they had three levels of cleaning and I needed the top level. I feel that the reason they cleaned my teeth so fast on my other visits is because they did a minimal job and now I need a major cleaning $$$$$$ don’t let them do things like this to you I will never go back to this office again I learned the hard way they want $$$$

They tried to gouge me for $ 2500, saying I needed to re-​do fillings I had done 5 years ago + a root canal. She saw my insurance and found a way to use up all of it. I decided to get a 2^nd opinion and only got my teeth cleaned there. While cleaning my teeth, she tried her best to make my cracked tooth chip off, which she failed, thank goodness.
Dr Gontarski gave the 2^nd opinion: I needed 1 filing only!
I’m still receiving harassing collections calls and letters saying I need to pay for fillings that I never got at Western. All I had done was cleaning, but they’re still messing up my credit.

This location is practicing borderline illegal. Their after hours number and doctors are based out of the United States, which was very apparent when the doctor insisted he works out of sotaamerica. Are you serious ??? When you call the number they give you [916]362−5272 after hours, you will be on the phone for a minimum of 45 minutes while 4 different people who don’t speak English demand you explain the problem to them when suddenly a «Supervisor» comes on the line where you have to AGAIN explain the entire issue. He will then transfer you to the SotaAmerican doctor. Simply unbelievable.
Simply put my husband had a toothache yesterday at work, Western Dental insists he has an access that must be treated with a shot of antibiotics at a hospital [$ 200-​$ 500 anyone ???] then prescribe an antibiotic. An appointment 4 days from now for an extraction. But you know they had to do a thorough exam where they told him I needed $ 13k worth of work – my husband – who faithfully cares for his teeth daily. He has an access so bad he needs to go to the hospital. They were sure to explain while he was reeling in pain that they take payments. Tonight my husband cannot even see out of his left eye his face is so swollen. He face is swollen three times what it was this morning.
Be on notice Western Dental… I am filing a formal complaint with my insurance company in the morning in addition to the regulatory boards [ you know who they are ] that will proceed with your treatment practices and inappropriate care. A small claims action against you will also be filed for $ 300 to reimburse me for a hospital visit that clearly was mis diagnosed.
As Western Dental clearly does not provide its patients after hour care, if my husband gets any worse before I can get him to a real doctor in the morning, i will have to take him to the emergency room, where additional fees will be added to the small claims case. Further, any further issues which arise due to your inability to properly diagnose and treat people will result in further action from us. I did tell the people who work in Sota America that I was very glad the call «» was recorded «» so it could be retrieved at a later date as evidence.
Western Dental in Rancho Cordova is DANGEROUS. They clearly are in ”business” to scam people and are most likely in cahoots with hospitals for kick backs. If you care for your teeth and value your money — STAY AWAY !

In general western dental is the patient nightmare they should close this dammm places with this names

I just want to say just how very helpful Omar and the staff are in this office. They are all very professional and go above and beyond for their patients. We walk in on an emergency visit and they worked us in and even had us. ome back later that day to do the surgery needed. the experience was so good that I am thinking of changing my dental coverage to this office if my HMO is accepted. thank you for putting patient care first and for going above and beyond for your patients.

I had a terrible 4 days of serious pain in my lower right quadrant # 29 and my dentist office could not fit me in for the emergency procedure so I had to find another dentist for an emergency tooth extraction. I founf Western Dental and they were very polite after being to 4 other dentists that were terribly rude and one even refused services due to my allergies to medcation.
Dr. Miguel helped me. His staff and himself were very professional and very polite. I am thinking of changing and going to them regularly. It was nice to have dentists that care. Thank you Dr Miguel to you and all of your staff. I hope I spelled your name correctly. If not I appologize.

I had my first appointment with western dental today. Knowing that I would need to fill out paperwork I went in 15min early. I filled out my paperwork and was waiting to be called back when the dentist starts walking out of the building. The receptionist asked him before he opened the doors to leave if he was going to lunch, and he replied yep. The receptionist then said to me the doctor just left to go to lunch can you wait an hour? I decided to find a new dentist.

This facility needs to do a better job at scheduling appointments and providing adequate customer service. Do not go here! I repeat do not have any dental work done here because you will just end up waisting your time and money for terrible service.

Thanks, Jason and Ramon for everything. I received service at another Western Dental location and transferred to this Folsom location. Before my first appointment I read Unilocal reviews. The reviews were a bit harsh, so I went in thinking I would have a bad experience.
Thankfully Jason and Ramon were there to help me understand my dual insurance AND to help me make a easy payment plan. So far my service has been excellent. Jason and Ramon are caring, knowledgeable of procedures, and friendly. Thank you again.

I have no idea what these really horrible reviews are talking about, because I’ve never had anything but awesome service here.
Also, the Unilocal app is deliberately hiding almost all the good reviews for this location, which is a shame, because they’re not giving credit where credit is due. But, as has been scientifically proven, people are more inclined to post reviews when they’ve had bad experiences because we want to feel empathized with and vindicated. I go out if my way to give reviews about my awesome times to try and balance the scales.
Look: we all know Western Dental can be… problematic. They’re a chain, they see a lot of customers, and they deal with a lot of bad behavior (Lady reviewer who complained about waiting 30 minutes on a first time visit? Yeah, I’ve waited 3x as long as that at places where I was an established patient. I think you just wanted to rant).
This office is CLEAN, bright, and well-​organized. The staff has always been nice and cheery to my family and I. The wait is why it’s not a 5-​star review, but I always believe it goes without saying that these sorts of offices will always have a wait.
My son broke his tooth at school. This office fitted us in to their schedule, and they were excellent! My son is autistic and mentally I’ll — he’s not easy to deal with. The staff was patient, kind, and creative. It wasn’t a blast, but they got the job done without too many tears. They were also kind to our other son, who is also disabled.
Give them a chance and don’t dismiss them out of hand due to these bitchy reviews.

Western Dental has many branches, The branch that started service on my son stated that we can continue service at another branch near where my company relocated me to. Once I moved he has not yet received any services because they refuse to continue his brace because the they are not the ones who started them. After many hours on the phone with managers, insurance companies and both branches I am still not able to get any service to my sons braces. His teeth are literally rotting out under his braces and they want me to travel back to the original office to have them taken off. That’s not going to happen due to the distance. Western Dental advertises this chain of offices that lead you to believe it is all ran under one umbrella of guidelines. Not so!
If you can go to a private dental practice that is not connected to a franchise, do so!!!

My experience was afull
I got 5 fillings and then had to go to a different place 3 years later to fix what they did they don’t take care of them self they don’t talk to you wheil they are do stuf to your teeth my mom had to get a root canal there and then 3 years later has to redo it at a different place don’t reacorment you go.

I am receiving my orthodontist services here (a couple more retainer checks & I’m done). Overall I have had an average experience.
It’s not the homey, one-​on-​one experience you get with a private doctor, since they seem to rotate or change the doctor you see on some visits but overall they have all been nice.
They have payment plans for braces which make them more affordable. Also, they are good about making your future appointments after your services and always call a couple days if not the day before to confirm them.
Only thing I can complain about is the promptness of being seen for an appointment. They are quick and efficient when you check in: there is a computer monitor you can sign into or they will verbally do so. But on numerous occasions I have sat 10 – 15 minutes past my check-​in time to be seen, and another 5 – 10 minutes in the orthodontics chair to be seen by either the doctor or assistants. That can be frustrating sometimes when you arrive on time. This doesn’t happen all the time, but most times I don’t know what to expect.
Also, customer service is up in the air sometimes. Most of them smile and greet you, and say goodbye when you’re done, but nothing extraordinary.

Awful. This has been the worst dental experience of my life. I showed up 10 minutes early to my cleaning appointment since this was my first visit. After completing all the forms (a few minutes past my appointment time) I was sent to get my x-​rays taken where I learned way too much personal information about the dental assistant. (She’d rather talk than focus on taking the x-​rays correctly) Next, I was taken to an exam room where the doctor gave me a quick exam and then disappeared without telling me anything. I sat there for about 30 minutes until a receptionist tells me that we are waiting for him to figure out my insurance. Soon after, he returns and tells me that he figured out the insurance and had some papers for me to sign. He tells me that I can’t be seen today because the delay put five other people ahead of me and that I needed a «full mouth debridement» and will need to make two additional appointments. I asked what this was, but he had no idea, so after a while the dental assistant returned and explained that there was so much tartar build-​up that the doctor couldn’t clean it all in one day. Now, I get it, I don’t floss religiously, but I do often. And I do get tartar build-​up on my bottom front teeth; however, I just had my teeth cleaned 5 months ago whereas normally I get them cleaned once a year and I have never in my life had to have this procedure. I was ready to walk out, but the doctor returned and said she could squeeze my «debridement» in now. I should have declined and left at that point, but I figured I’d get it done. She moves me to another chair and starts to hack away at my teeth for a few minutes. So much pain and there are seriously chunks missing out of my gums. I will never return here. Most of the staff is inexperienced, unprofessional, and kind of rude. There were so many other patients waiting and what seemed to be only one doctor. I think they book too many appointments and are understaffed.

I gave this place two stars because the young man who was working behind the counter seemed genuinely apologetic. Everyone else seemed like they couldn’t care less that I was upset.
I have not been to a dentist in a long time because I did not have insurance. Now that I do, I wanted to get some work taken care of including a filling that just came out last weekend and a crown that fell off awhile ago.
I decided to go here rather than the dentist I used to use because of proximity and the fact that they are open on Saturday and I didn’t want to take off work.
I scheduled my appointment early in the week and showed up right on time. After filling out my paperwork, it was 10 minutes past my appointment time.
When I had been waiting for 30 minutes, I went to the counter and politely asked for my paperwork back including the copies they had made of my SS card & CDL. I told the young man that waiting 30 minutes was unacceptable.
He first said it was because I was a new patient and those appointments always take longer. I pointed out that should only apply once I was actually in the chair.
Then he said it was because they only had one dentist there. To which I replied that they should not schedule appointments so close together then.
As I was getting ready to leave, a women came out with a fairly unpleasant attitude and asked what was going on so I told her it was not acceptable to keep me waiting for 30 minutes. Again, I was very polite and matter of fact, but it was obvious that I was not pleased.
She replied that she was just about to take me to an exam room when I «disappeared» from her screen. Right… Again I said that I shouldn’t have had to wait for a ½ hour and that I was done.
The place looked decently clean but I really wouldn’t recommend the staff. They were not friendly or courteous and obviously NOT PROFESSIONAL. I’ll go to a real dentist.

WORST experience ever!!! Whatever you do DO NOT use the Rancho Cordova office or any office for that matter. They are dishonest con-​artists focused on making the SALE and MONEY only!!! I went in for a cleaning and the next thing I knew a bill came in the mail for $ 1766! Really??? For what estimate for future work not even scheduled. Horrible way to do business!!!

Worst service ever! Please don’t go there. I have been there for my X-​ray and deep cleaning. Never ever again. No courtesy thing. Unprofessional staff. These people who gave them 5 stars are there workers. Please don’t waste your time all they care about is bill money

I had to get my wisdom tooth removed. I was extremely scared, but everyone made me feel so comfortable. I didn’t feel anything and definitely recommend them!

I came here today for my first root canal ever. I was pretty nervous and upset at myself for even needing this common procedure. My appointment was for 4pm and I was called back 5 minutes later. Good start. The DA was patient with me and answered my many questions about the procedure. Soon after the friendly dentist, Mr. Khasev, walked in. He told me to expect an hour and a half for the procedure, and allowed me to go grab my headphones from my car to keep me occupied. As for the procedure, the actual root canal only seemed to take a half hour. The dentist was absolutely wonderful, patient and helpful throughout my visit. I was apprehensive about going to Western Dental at first, but I was pleased with my visit here.