Wells Fargo Bank

I have no idea why this Wells Fargo get such bad reviews. I’ve been here twice and have had exemplary service. Inna and Rosanne went out of their way to get me (as new as possible) bills for Chinese New Year. Thanks Ladies!!!

Terrible service! The only Wells Fargo bank that has rude employees! The manager stepped in and had a really unapproachable demeanor already. She was not friendly at all. I’m also in a customer service industry, and there was no customer service at all from them. Atleast pretend to like your job or atleast put on a smile. Even if you’re having a bad day you still need to do what you need to, to do your job well. I mean that’s how we get paid for right? To do our job! I’m never coming back! I’d rather go to the one I always go to. It’s not worth it. Not worth ruining my day like what happened today. Bye!

POOJA is great. The ONLY one I trust. The ONLY one who keeps her word EVERY time.
If you have to keep your accounts with Wells Fargo like me, then use her.

No service to business line at all… pretty damn louzy service… to top it off .one of the banker brings a lady to the line and put her in front of me… I hate this branch… why have business line if you don’t take care of business customers… waste my time and now I have to cancel and go to bank of America.

I recently opened a business account with Wells Fargo and could not be more blown away by the customer service. I came in without an appointment, and was immediately greeted and taken to meet with Roberta Page, who has been the epitome of customer service. I was upfront and told Ms. Page I was unprepared to open the account the day of my first appointment; I simply wanted someone to educate me on their services and rates. She spent considerable time going over my options and the services with me.
I came back later with my business partner, and we have begun banking with Wells Fargo. It has been such a positive experience. There is always someone waiting at the door to assist you; I have never had to wait for service; and I have found every employee to be super responsive to my needs. Ms. Page, however, is in a whole other category of superb customer service. I have banked with many other institutions prior to this (Union Bank, Charles Schwab, Washington Mutual, etc.) and have never received the personal attention that I receive now.

I was pressured to open another bank account when I visited this branch. I do not want to open another one right now. I had to listen to the teller sales pitch me into trying to do it. I had to firmly tell her «No, I’m sorry.» If I wanted to open one, don’t you think I would come here and do it?

This review is for the ATM only.
Using the ATM couldn’t have been easier! There was an option for English and large buttons to press. My money was dispensed über-​quick and the bills seemed crisper and fresher than most ATM’s. I LOVE this ATM!!! I will be going back the next time I am in the area and need money.

Every time I go in there for business deposits and I stand in the designated business line which is supposed to take precedence for the regular line, I get ignored. Today 4 people in the normal line were taken before me. What’s the point of having that line if you aren’t going to honor it?!
The branch off of Micron Ave doesn’t have that problem! Get it together!

I’ve been a Wells Fargo customer ever since I was a kid and my dad opened up a joint account for me under his name. I’m used to amazing service from them but this branch is lacking in every respect. My husband and I went here earlier this year to put his name on my savings and checkings accounts as a joint user. The guy who helped us was able to put him on my checkings account but not on my savings account. He said he would look into it and get it done within the next few days (over the weekend), and give me a follow-​up call.
That follow-​up call never came. I didn’t give it much thought, until my husband went to the ATM machine one day, trying to withdraw some money from our savings account, only to be denied access. Apparently, the guy at Wells Fargo never did put his name on the savings account. Irritated that 1) he didn’t put his name on the account and 2) he never bothered to call me, I gave him a call. Instead of apologizing for not calling me back, he instead said,
«Well, these things just happen and sometimes they fall through the cracks.» Umm, what happened to an apology??? He seemed totally unapologetic. In my opinion, it’s unacceptable to speak in such an unprofessional way to a customer. I don’t give a crap that these things fall through the crack; I expect an apology, at the least! It’s called professional courtesy.
After 20 minutes, he told me he finally put my husband’s name on the account. Later that night, I received an e-​mail from Wells Fargo saying someone had changed my phone number on my personal profile on their website and that if I didn’t authorize this change, to give them a call. I called them and they ended up freezing my account and disabling my online billing overnight, so that their Fraud Department could research it. I was worried someone had stolen my identity or was going to by tampering with my account. To make a long story short, their Fraud Department called me the next day and they were able to see that someone internally at Wells Fargo changed my phone number; they verified it was done at the same time I had talked to that guy from Wells Fargo from Gold River on the phone the other day. WONDERFUL. I was glad no one had compromised my account but really? What business did that idiot have changing my phone number on my personal profile? He had changed it by only one digit, which gave me more reason to think that initially some hacker was trying to fool with my account just to see if I would notice.
Months passed and my husband, again, tried taking money out from the ATM machine from our savings account. AGAIN, he was denied. I was furious at this point! I called Wells Fargo’s 800 number and they fixed it for me within a few minutes. The Wells Fargo employee on the phone told me it was a really simple fix, so he’s not sure why the guy at the Gold River branch wasn’t able to do it after months. My husband confirmed he was able to successfully access our savings account from the ATM machine. So, then I called the Wells Fargo in Gold River and asked to speak to a manager about their incompetent employee. I spoke to her, explained the situation, and all she did was apologize but not to the extent I wanted her to apologize — I mean, at least seem sincere about it and value my business for being a Wells Fargo customer for decades! She told me next time I come to the branch, that I can see so-​and-​so (and named a girl’s name) because she’s really good. I told her thanks for the suggestion but that I would avoid this branch in the future by all means. I told her I had never experienced such poor customer service and was appalled by her employee’s lack of competency and professionalism.
This branch has TERRIBLE service. I will never come back here, again. Shame on you, Wells Fargo in Gold River. By reading these other reviews, it seems like the majority of customers share my same sentiment. How about you take this feedback and actually try to improve your establishment and properly coach your employees? No one needs your lame, meaningless apologies.

I walked in today and had no line and lots of smiling tellers to choose from. The assistant manager was more than helpful with my banking issues. I use to hate Wells Fargo– seriously. I got slammed by overdraft fees when I was young and dumb (er). But today, was as good as it gets for a bank. Right on. Normally wouldn’t write a review for something as evil as a banking institution– but someone should give these employees a high five.

If I were to give stars, it would be none. Its definitely not my first time at this Wells Fargo. What’s the point of having a customer line and a business line when they don’t even look at who came in first or who’s in the business line?! I was told the business line was faster since we have an account with them. Total bs. Never friendly and will make sure they help those who came in the line of the regular customers after me first. Just a one person for a quick deposit for a business account. How difficult can that be?! Never ever recommended.

If i could have rate A zero i would. Very unprofessional there, maybe not all but all that i have seen. The girl was so unprofessional, hitting on my husband in front of me and we repeatedly explained to her what we needed her to do and she still didn’t understand. She did understood once i asked for a manger thirty minutes later. Never going back there again!

I am Unilocaling this because WF does not appear to have a customer friendly way of lodging a complaint. GO FIGURE.
This is to inform you of our repeated and complete dissatisfaction with the customer services offered at the
GOLD RIVER WELLS FARGO
2010 GOLD FIELD DR,
RANCHO CORDOVA, CA 95 670.
Consistently, when interacting with the representatives (more than one), most recently S G, it has been an impersonal and disconnected experience; as if we are wasting their time. We have had an issue with being charged fees on our accounts that they said THEY would set up for automatic transfers. Since the transfers were not set up, we are being charged fees. We were told on two separate occasions that the manager had to reverse the fees but she was out and would do it the next day. We could check on line and see that it had been done. Both times.. .NOTHING. Liars!!!
Additionally, when my wife was checking to see if we could move from the «opportunity» account to a regular account they ran a credit check on my wife without asking and caused points to be deducted from an already challenged credit score.
We were originally told that after 6 months of good transactions we could move from an «opportunity» account to a regular account. Nothing was said about running a credit check nor were we told that our credit score hand anything to do with changing to a less restrictive account.
So, to the poor service you can also add, misinformation.
This weekend our car was broken in to and my wifes cards were stolen. My wife wanted to cash a check from a neighbor bank and was told that she could only deposit the check. Doesnt really help if you cannot get to the money. Consequently, my wife went to the originator bank, American River Bank, where they were most polite, helpful and even expressed sympathy about her misfortune (another element missing from that Wells Fargo branch).
As a result, we will, in the near future be moving our joint checking and savings to American River Bank.
Though we are not «the big investor» we certainly deserve to be treated with some level of dignity above second class citizen.

I’m not the biggest fan of big bank practices… I can say that their size makes their ATM’s almost ubiquitous.
If they would now focus in individual needs and real customer service, they’d do even better.

If you love long lines and a bank that was forced to take TARP funds, Wells Fargo is for you. Otherwise, head to a credit union like SAFE or Golden 1.

The line for teller service has on average been 30 mins in the last 10 years that I have been with Wells Fargo. This particular Wells Fargo has somehow stretched my visits close to an hour any time after 3pm. The primary reason for staying with them is that I either had friends who worked there or it was just the closest bank around. Either way, everyone should know that local Credit Unions offer much much much more and these large banks are all bad to a similar degree.

let me start by saying I have been a costumer for almost 12 years, and I have had my «issues» with wells, but then again I have issues with my other bank (Chase) also. But I do like Wells much better than Chase bank, hands down! The costumer service here needs alot of work. I mean are the people here treated badly by the management or something? I mean at least «pretend» to be happy when you do costumer service and you see people face to face daily. But whatever all banks have their pros/​cons.

Wells Fargo lost the overdraft suit for a cool $ 203 million!!! It’s about time the customer gets a win!!!
When I went in to get the overdraft turned off the banker was pretty rude about doing it, stating that I should keep a better eye on my account. Well my primary accounts are at credit unions because I am tired of Wells Fargo’s games. I would rate it at NO STARS but the site won’t let me.

The service at this branch is absolutely terrible. More than half the time I walk into this branch to make my daily deposit, I end up waiting in excessively long lines. The service at this branch has declined steadily over the last 4+ years. They never have enough tellers working and they have a lot of people standing around trying to sell you something instead of helping you. Wells Fargo in general and especially this branch does not value helping their customers in a timely manner.
When you walk in, they usually have an employee greeting you at the door (sometimes two) and then you’re greeted by long lines in the personal banking & business services line. Here’s a clue WFB! I don’t give a crap about a being greeted at the door. I want to be helped quickly and not have to wait in long lines. Take the greeters (guys with clipboards) and throw them on a teller window to help your customers! To the greeters credit, they do try and help people waiting in the long lines by offering to take deposits from people who aren’t depositing cash. Problem with that is that most depositors are depositing cash or else they would be using the ATM. Duh! In essence, they aren’t much help.
Once you get in the long lines, you notice how dysfunctional their system is. It’s solely focused on selling instead of helping their existing customers in a timely manner. Standing behind the few available tellers are salespeople who look over the tellers shoulders and watch them help the customer at the window. They look at your account info while the teller helps you and they try to find services they can offer you. All the while they’re questioning the customer at the window multiple times which delays the teller from helping get them in & out and then move on to the next customer. Most of these salespeople are former tellers, so they can work a teller window. WF needs to throw them on a window during peak periods to clear out the lines. Pretty tough to sell anything to a customer whose pissed off from waiting 30 minutes in line anyway… huh?
Another issue is the separation of of customers into 2 lines. Personal and business. This system does not work. Multiple times I’ve watched people that walked in after me get helped because there is only 1 teller helping business customers. It should be first come first serve like every other business out there. It’s the only fair way!
Lastly the Customer Service Manager at this branch should be fired. Her sole job is to make sure her tellers and customers in line are getting helped. I’ve rarely seen this MGR ever work a teller window. She sits & walks behind the teller counter and thumbs through papers all day long and could care less about the long lines in the branch. She shows no sense of urgency and I’ve watched on multiple occasions when tellers call for «teller assistance» and it takes forever for them to get help. Here’s a clue lady… Jump on a window and help customers when it’s busy instead of burying your nose in paperwork and pretending the lines don’t exist!
Overall this branch is poorly run and I’ve found myself on many days inconvenienced by driving further down the road to another WFB branch, as it seems to be more focused on service. My poor service experience at the Gold River branch has caused my wife and I (15 year WFB customers) to close our account and move to a different bank. I just can’t afford to spend anymore time in their excessively long lines.
«UPDATE 06÷18÷10»
This branch appears to have hired more tellers and the ineffective customer service manager is no longer at this branch. Service has improved. I hope it stays this way!

Just a heads up, this experience happened about 2 years ago, but I drove by the other day and the experience seemed like it happened yesterday and now that Unilocal is around, I thought I’d share… So I guess you could say I’m already bias towards Wells Fargo because of my experience with them, but this particular branch seal their fate of my final opinion of Wells Fargo. We had a unauthorized charged on our account by on of those free credit report trial offers even though we called to cancel within the 30 days. We disputed over the phone with them and they said no problem and that all the overdraft fees caused by this charge would be reversed. Well, when it was finalized they would only refund 3 of the 7 charges that resulted because of this 79.99 charge that we did not authorized. The phone rep said I could go into a branch and speak with a manager and that they would refund it for me (just one of the numerous lies I was told by the many phone reps I had spoke with regarding this). I spoke to the manager, can’t remember his name, but he was a younger gentlemen, maybe late 20’s or early 30’s at the oldest, typical pretty boy (not to judge though, lol). He got all smart with me and told me that it was my problem and that I shouldn’t have over drawn the account. I even showed him a print out of how the charge resulted in these fees and that all the fees where related to charges that were made prior to discovering the unathorized charge and that we would have had plenty of funds to cover the charges we made if it weren’t for the disputed charge. He told me that because 4 years ago I had 2 over draft charges refunded (these were due to Well Fargo putting a 15 day hold on a paycheck!!!) that he wasn’t going to refund anything. He also said if I want my money back to get it from the company that did the unathorized charge. Now how in the world am I suppose to do that!!! If that was the case I wouldn’t have needed to dispute the charge with Wells Fargo. So I’m suppose to do, sue this huge corporation for under 200 buck in overdraft fees, come on now! Out of frustration I told him to forget it and that I’m going to be closing my account. I headed towards the door and when I opened it, a gust of wind took it away and it flung open. I know that sounds bad, but I did not swing it open. It bumped against the stopper and I turned to check on it and make sure it didn’t do anything, which it didn’t, but the jerk still came out and started screaming at me like I was a psycho or something telling me never to come back to his branch. I understand if I was in there screaming and throwing a fit, but I never once was unprofessional about it. I turned around and told him I didn’t do anything and he started pointing at the door and saying he was going to sue me and crap. I had to go up to him and tell him to never speak to me like that again and that if he wants to egg it on, I can file a police report for harassment and he finally shut his mouth and went back inside. It was crazy, like something out of a movie or something. I was floored. The next day my fiancé and I went into another branch in Roseville and closed the account (minus over a hundred dollars that Wells Fargo took and refused to refund) and then opened an account at a local credit union, which was the best decision we ever made. My advise, if you must have Wells Fargo, avoid this branch!