Starbucks

I’ve never had a problem with this location before. Today I ordered three drinks one of which was wrong and I went back and let them know that I got the wrong order, wrong size and drink. The girl didn’t even apologize, just took the drink and loudly said should I just throw it down the sink. There was no conversation or even genuine customer service just got the vibe that they were bothered by me even coming back.

I love that they are right by my gym. After really good workout i always stop by to get refresher. I love the way they make my cool lime with green tea. Other stores don’t make the way they do it test totally different… Thank you for making my drink right. I also like that they change the way star reward works before it was every transaction now its by the amount. Love this idea Thank you …

I hate when youre trying to order something and the person at the register decides on her own that its ok to sub one thing for another. The little skinny Russian lady said they’re out of the citrus sprinkles, so she continues on with the order subbing syrup… wtf?! Then she was completely confused that i didnt want the green tea citrus crème dring at all and didnt know how to start over, wasting 4 cups in the process. I finally pulled out the app and showed her what i always get and yhen she proceeds to order the wrong drink again. SMH. fuck the points. I’m done with starbucks. at least this one anyway

This is an amazing location! The baristas are very friendly, the drive thru is timely and my drinks are always made correctly. I highly recommend this Starbucks location.

Very personable baristas with about seven customers working and visiting. There were four other male personnel taking care of the drive thru and other duties, however, as there were very few customers, I found the atmosphere was not very appealing. To sit, I needed to wipe off my chair; the tables as well as the floor, needed to be swept and none of the personnel came to freshen up the dining area.

this is my favorite Starbucks to go to, I want to be best friends with every girl who works here. one of them even gave me a suggestion to improve my
regular indulgent drink! a true angel, I order it that way every time now. #galpalstarbucks of Sacramento county

My husband and I went to the Starbucks this morning for a nice little Sunday morning treat. Neither of us goes to Starbucks very often however we are familiar enough that we can actually order coffee. Because we didn’t use the exact lingo the girl who took our order felt it necessary to correct me with every word. When I asked her to confirm this drink she said it again and her own lingo and refuse to tell me point blank if I was ordering the correct thing. When we got to the window she continued such a snot will not go back.

I’ve stopped by this location a few times when I’ve been out this way, usually without any issues. However, it’s always been during the day… and perhaps that’s why we had issues this time around, as it was 10 mins to closing, but that shouldn’t be an excuse to provide crappy service. First, the girl taking our drive-​thru order could not get our order right. Second, as we were trying to ask what everyone in the car wanted (there were five of us), after the second or third drink she’d ask if that was all. Third, which was what made things worse, was that you could clearly hear the sighing sounds the girl was making… very clearly, like she had no qualms about us hearing… like it was an inconvenience that we came so close to closing time. And when we said «let’s just start over» she said «no, I got the first two drinks»…then repeated our order, only to get one of the drinks wrong. And when we got to the window, they still made one of the drinks wrong. Ugh. I don’t think we’ll be stopping by here at night again.

Love this Starbucks! The best customer service. I feel like with Starbucks it’s a hit or miss and this is defiantly a hit. Employees are super sweet and nice! Get the drinks right and amazing customer service! Totally love this!

Thank you sweet Rebecca for my yummy tea & your happy mood! Because of you I will be back at this location :) you deserve a raise!

Well I was 10 minutes early leaving for work so I thought I’d roll the dice and stop in at my slow neighborhood Starbucks. Hoping, so hoping that this Starbucks and pull their head out of their butt. Well I am now five minutes late I sat in the drive-​through for 15 minutes. Couple suggestions. Employees should get to work earlier to unpack their truck and supplies before the customers get there. Two: employee should smile, and move the sense of urgency. Three: employees should try some of their own coffee so they move faster.

Great service but this place can get pretty packed. The servers are very knowledgeable and have created all specialty drinks like captain crunch for me.

So I decided to treat myself at this Starbucks this morning. BIG MISTAKE. I’m only giving 2 stars because of how nice the girl was at the drive thru window. I ordered a sausage breakfast sandwich and a grande pumpkin spice latte. When I went to bite into my sandwhich I noticed it wasn’t warm. So obviously it had been sitting a little while before I had it in my possession. Then, I got my drink. I hadn’t noticed until I pulled away that it wasn’t even full! There was 2 ½ inches from the top to my drink! You’d think that me paying almost $ 5 for a grande coffee id get my whole cup filled up! I was going to let it go but when I took my first drink it was cold! Don’t know if I got a drink that someone else didn’t want or they just don’t know how to manage their time but either way I’m very unhappy and they need to work on things.

Okay, I’m starting to think this SB location hires deaf people to work the drive thru window. I kid you not I order a Venti Passion Tea Lemonade sweeten with light ice.
The girl at the window repeated my order for me and then…
What they gave me was a venti Passion Tea, extra ice and non sweeten. I took a sip told the girl who handed me the drink I wanted it sweeten and I asked for it to be mixed with lemonade. I saw her took my cup, pour some tea out then added more ice. Wtf was that? Omg, really?
Not only do they have a problem getting your drinks right but they’re too lazy to fix it. Now I understand why the reviews suggest you to go in and order instead of going to the drive thru!
Outta all the SB in the world you guys suck!

I’ve been to this Starbucks often. The drive thru service is (almost always) kind, quick, and reasonably accurate. The in-​store service is fine most of the time, but is terrible when there is a long line at the drive thru.
They run out of food items a *lot* – and they don’t seem to have a good system for knowing what they still have in stock.
However, I’ve never been there and not found an empty table, so if I’m wanting to sit in the store while I drink my beverage, I’ll frequently head here. Gold River’s Starbucks is more professional, neater, and more attentive, but it is frequently packed with nowhere to sit, which is disappointing when that’s the main reason I’m there.
I would rate the quality of service here as slightly below the Olson Dr location, and well below Gold River. But there’s always an empty table here, and this location doesn’t have the homeless folks outside (which the Olson store frequently does).

They were all super nice and super friendly!
My coffee and bagel came out super quick.
It was a pretty early morning for me so I accidentally knocked my drink over :(I felt so bad but the team was very nice about it. They made me feel welcome.
Great job Starbucks!

1) Always out of supplies — understandable when they first opened, as it’s a busy location and one of the only drive-thru’s for miles, but after a year you’d think management could prepare better.
2) Consistently being asked at the end of each order: «What else can I get for you?» instead of «Is there anything else I can get for you today?»
…If I was dumb enough to fall for a stupid question like that, and be tricked into buying more of their products, I would probably be working at a Starbucks making (just over) minimum wage as a 30 year-​old, instead of working elsewhere making enough money to actually buy their stuff full-​price.
I’ll improve my review when management stops asking the employees to treat the customers like unintelligent human beings.
I definitely prefer the Starbucks at Target off Olson, or White Rock/​Folsom. More of a drive, but better service.

I love this Starbucks and visit daily, sometimes twice! The drive through staff work their tales off and do it with a smile. They are courteous and professional every single time. So glad to have them nearby! I used to go to the one on Golden Center but it is always so packed and doesn’t have a drive through. This is my favorite now!

Ordered my daughter a double chocolatey chip frap, and I was confused as the only drink which came out was a decaf frap. The girl was super nice and said she just read wrong (she fixed it), then I waited for my sugar free caramel lite frap. I’m a diabetic and took insulin appropriately. I double checked with her that it was sugar free, she agreed, and it wasn’t. I had a feeling but not until an hour later when I confirmed my high blood sugar. Don’t think we will go back to this one again.

So I broke down and went back to try another breakfast sandwich this morning and this time there was still 10 cars in the drive thru but the vegetable and fontiago w a mix of asiago and fontina cheese breakfast sandwich with sun dried tomatoes, spinach and egg on ciabatta bread was good and a larger portion so I felt obligated to kick them up a star but the long line still isn’t fun.

I’ve been coming here since they opened and I was always very satisfied… however I don’t know what is going on lately, New staffing perhaps?, but I’m getting increasingly annoyed with a lot of things. First is the speed of the drive thru, it used to be very fast and now it literally takes 15 – 20 minutes to get through it. Second is my coffee… it has been very inconsistent, sometimes it tastes great and other times it tastes like something is missing. Also, I always order my coffee at 140 degrees because I hate really hot coffee and sometimes it is clearly not 140 degrees and when I mention it to a worker they say that it was made at 140 and they don’t offer to fix it for me.

Poor quality service a s bugs on the floor. I told the girl she just said eww an let the bug run under the counter. Gross! Inwont be going to this StarBucks again.

I love coffee… I wish Peete’s had a Drive Thru! In the meantime, Starbucks is a good second. This place has it’s good days and bad. However, more good than bad. I wish I had the drive thru employee schedule. Amy knows how to make my drink best. If she isn’t making my drink, she’s often the cashier and that’s a good thing too. This location employs good people and it’s obvious customer service is important to them. They have good customers too… More than once, I’ve had someone ahead of me pay for my drink. I like to pay it forward here.

We had a large order, and they pretty much were awesome with the extra Caramel request. The prices are always high, but ya can’t help that I guess. Its Starbucks. :-)

Great morning staff! Very friendly and ready to service you with a smile :-)
One of my favorite stops in the morning after a hard workout. This is a very homie cozy place to have a meal or a cup of Joe and relax. Not much for traffic and loud kids, so it’s very peaceful!

Staff is always nice. They ran out of trenta sized cups one day and I just wonder who is supposed to be on top of ordering.

Great staff. My drink was perfect. Store was very clean and all the shelves and displays were neat. Since they weren’t busy, my drink was ready quickly. Tim delivered my drink to where I was sitting and later while I was studying, he approached me with a lemon loaf sample (very carefully, he carefully tried not to bother me). I’m actually glad he did because I love those. Excellent customer service from Tim! =) I like the setup and big long table. I wish I lived closer so I could go to this location more. It also has a drive thru, which is super convenient. I only stopped in because I my car was being worked on nearby. I will for sure visit again, especially whenever my car is at the shop. Thank you!

I am beyond sick of this place. From the dumb girl saying I need to go back to sleep and looking horrible to today being the count it, third time, they have no salt for their salted caramel mocha frappucino. Ugh! I politely told the gal at the window she needs to tell people that immediately when we order this drink. It’s in fact, the first word in the drink name and in my opinion, the most important ingredient next to the caramel! They always sneak it in right after handing you the drink also.
Note to management. Get your window staff competent on appropriate verbiage. Order double the amount of salt as your staff admits you fly through it. And TELL US WHEN YOU CAN’T MAKE THE DRINK WE ORDERED!!!

I couldnt possibly say enough great things about this location. It doesnt matter what time of day or who is taking care of me, I never feel like the customer service is lacking and I always get exactly what I wanted. To the other people on here who are not thrilled with the service, maybe it is just you. Everyone here makes sure I am well taken care of, they know my name and my drink every time I walk in the door, and I have never once felt the customer service is lacking. Maybe other people have higher expectations, but for me and my money, I wont go to a different Starbucks.

Gave this location another shot after the last problem, but still no refresher packets will be made for you here, I back down to gold river, this ones lacking in customer service