Maaco Collision Repair & Auto Painting

Not impressed. The «Manager» as she was very quick to point out, was rude and dismissive drawing conclusions before she even had all the facts. Then to estimate that they would have my car for 6 weeks for some light body work and a pretty standard paint job, when other shops estimate about 2 – 3 weeks. Very disappointing. When I spoke to them by phone, they seemed like a friendly shop to work with. To be honest though, it was the manager who made me decide to take my business elsewhere. To say, «I don’t care what anyone else told you. I’m the Manager and I say what cars we take.» Doesn’t fill me with the warm and fuzzies. So let me correct you, No. It is my car and I will decide who does the work. And it will not be your shop.

I came to this Maaco because I desperately needed to get body work and new paint job on my Son’s 67 Mustang before his wedding. I had researched other body shops throughout the Sacramento region. Some wanted as much as $ 14,000 since it’s a Classic car-​What?!! The manager of the Maaco in Roseville resigned their contract and wouldn’t even touch it despite me waiting 6 weeks to get it in. They said classic car owners are impossible to please. Jerk!
I checked the Unilocal reviews of the Rancho shop and saw that they are mixed bur mainly positive. I received a very fair and professional estimate from Service Adviser Theresa. She showed me other classic cars that they were currently doing and calmed my fears. I went for it. I paid extra since we wanted it sanded down to bare metal and 2-​stage paint, Polyurethane and clear coat finish, extra body work adding GS style air scoops on the side panels, etc., etc.
I loved how they encouraged me to come in as often as I wanted to check on its progress. Yes it took a little longer than promised, no worries, It was SO worth it. My Son and I can’t believe how absolutely stunning it turned out! :)
Yes I showed up ALOT throughout this process. They knew that I was coming from Rocklin which isn’t close by. Manager Kara Syputa and Theresa were always cooperative, respectful and caring.
I kind of understand why I was turned down at the Roseville Maaco, Classic car owners are a different and difficult breed. No worries here though, I received first class paint job and body work. I brought it back to show a paint imperfection that showed on the roof pillars. They saw it too and immediately scheduled me for respraying which completely corrected it– great job Theresa and Kara. You guys are the BEST!

I can’t say enough good about these people and their work.
My car had some complications and delays, not their fault, everything handled EXPERTLY.
Special thanks to Kara the manager, Jacob the manager, and Gary the owner. Great people to work with.
My Model A looks beautiful.
Mike

I made 6 estimates for reprinting the front bumper, Maaco had the medium price, so I chose it. The required time to leave my car at the shop is 4 business days instead of 2 that other shops quoted. That was fine since I have two cars at home. The paint job came out looked descent, so far so good after a week.
Here comes my dissatisfaction. The repair was repainting the front bumper which was taken off the car for the duration. One would expect that the rest of car needs little to be touched. But when I took back the car, the interior was all dusty on the carpet, dashboard and seats, there was engine oil on the shift stick. Couldn’t they work like other shops do? workers wear simple protective gears, covering interior with plastic sheets … and after all, what were they doing inside the cabin when the job was supposed to be on a detached bumper?
My wife spent 1 hour in front of them to clean up with wet baby wipes and they didn’t offer any apology nor assistance!
Follow up after a week:
Today, when drying up my car after washing it, I noticed 2 bumps due to dust particles trapped under the paint. I immediately drove to Maaco. No anger, and with a smile (a bitter smile, I admit) I voiced out my dissatisfaction about the job. The lady, though polite, told me not necessary to give out an ATTITUDE since it is easy to fix. After hearing that, I really started having attitude! She began to give me a lesson on painting to explain that dust trapped under paint is unavoidable, and this risk is written under the disclaims. Honestly, who would read the disclaims line by line? In practice, a good and honest customer representative would orally outline the few main points to the customer. Instead, I remember she, when I signed the contract, assured me that my car would just look brand new like before (my car is only 11months old). I don’t call «brand new «when the surface visibly is not smooth! Besides, if it is easy to fix, then why didn’t they spot those imperfections and fix them before delivering the car back to customer? Now, as a customer, I need to spend extra attention and extra time to fix something that is supposed to be done at first place. In addition, I don’t have the right to be bitter, otherwise, I am considered having bad attitude!
PS: I should have trusted some previous reviews about this business. But I made a bad decision of thinking «this only happens to others». Hope you, who read this review, won’t make the same mistake.

I am writing this because my husband experienced TERRIBLE CUSTOMER SERVICE!!! This business deserves so stars. Recommendation: AVOID, STAY AWAY, DO NOT PATRONIZE! I should have checked out this place before taking my 84 Nissan pickup for a paint job. I agree w/​past reviews that yes, they were nice & polite at first. But, then their true colors came to the surface after I paid $ 2100 for the job. One of their shop employees inadvertently broke my tailgate handle. I contacted Kara & she told me they would take care of it. So I went and got the $ 48 part & went back for the repair. They fixed the handle but had to get approval from the owner, Gary for reimbursement for the cost of the part. WHAT A MISTAKE! Not only was it an extremely unpleasant experience, he actually questioned MY integrity and verbally abused me calling me ignorant! He was very UNPROFESSIONAL & RUDE! DON’T TAKE YOUR CAR TO MAACO!!! We are so upset, we want to save others the trouble. I also intend to contact the Better Business Bureau and Maaco’s corporate, if they even have one.
Had to select a star to post this…

Highly recommended! I picked up my car this evening and was thoroughly impressed every step of the way with the Maaco Team.
My mom had excellent service several months ago, as did my uncle a few months before, so I chose Maaco on their recommendation, even though I don’t live anywhere near Rancho Cordova!
At the start, I worked with Kara to find the right mix of paint/​body work for my budget. She thoroughly and patiently explained the pros & cons of each option: paint quality, warranty, replacement parts: OEM vs. aftermarket options, etc. Then, I believe it was Gary, who took the effort to fully explain the key considerations on color. i was considering a switch from jet-​black to metallic black. He showed me a couple of their recently painted cars and helped me to see the bigger picture. In the end, I saved more $ after understanding how it was jet-​black that best fit what I needed. I could easily have been up-​sold the metallic version but he helped me change my mind after his thorough explanation: (easier for me to cover dings in the future, etc.)
I scheduled the work to be done when I needed to fly to the East Coast for few days: (Instead of airport parking, I spent $ 60 UberX in the morning to the airport & $ 40 SuperShuttle back from SMF)
I dropped my car off in the early morning, before they opened with the plan to pick-​up my car upon my return, in the evening after they were closed. Theresa was always very friendly over the phone, as was Kara when I checked in. I paid over the phone, before my return: sight-​unseen, knowing I would not have time to fix any «mistakes» before driving back to SF where I live.
I was more than pleased with the results! I am writing this review late-​night, after my drive home because I was so impressed with the quality of their work. What an amazing MaacOver!
The one problem i noticed so far this evening: I found myself unable to park up close in parking lots anymore, for fear of someone’s car-​door making contact with that perfect coat of paint!

This place is pretty crappy, they seem nice in the beginning but not really. They’re just trying to get paid and then that’s it. I had a bumper scratched and was told that I had to go here because it was taking forever to get to the place I wanted to go to. After the paint job the color was not the same as the whole car. I asked about it and the dude was like yeah, its like that and all the B.S. I just had a lot of things going on and didn’t have time to deal with it. I hate when its not my fault and then I have to invest my time. I don’t have time ! The job was horrible and was just lied too. I don’t complain a lot and get tired of BS so I rather just come here and leave reviews. They aren’t going to do much about it but make up excuses and waste my time. Don’t go here !

Poor service. Did not meet dates of completion. Did not work well with insurance company. Late, unfriendly and unprofessional. Would not go back if you paid me. AVOID THIS PLACE

Thank u Maaco in Rancho!!! I took my Mustang GT there after I had a «oopsie» with a car port post. The whole quarter panel needed to be replaced and repainted. I waited almost 2 years to have it fixed because other quotes we had gotten were SO expensive. A close family friend referred this Maaco and my husband and I were happy we stopped in. The quote/​estimate to fix my car was SO REASONABLE (hundreds less than other shops) and they even offered to repaint my entire car door (from a previous «oopsie»)! I dropped my car off and got in back within 2 days, they were professional, my car looks BRAND NEW and they even took the time to wash and vacuum it for me. I highly recommend this shop, had a AWESOME experience here and would refer ALL MY FRIENDS AND FAMILY!

We used this Maaco location before and we were pleased. So we took our next project car here (which was towed in), and they did a TERRIBLE job. They were suppose to paint the engine compartment and trunk. We didn’t notice until we got the car home. We then had to tow the car in again to have it finished. After picking it up a 2^nd time, we noticed some other problems.
Overall, I think they’re talk of service and quality is bull. Never going back, that is until we try and get everything fixed!

Don’t trust 2 reviews. Very professional shop. Very honest and up front. Cost was reasonable and they did a beautiful job.

I took my 1995 Toyota T-​100 that I just purchased to Maaco in Rancho Cordova for a paint job. It had one fender that was just black primer and many, many scratches. This truck is red and had terrible fading. At first I was just going to get the fender painted, but decided to paint the whole truck. They gave me a great price and explained every step they were going to take in the process. I was on a tight budget, so I went for their ½ price economy deal. The day after I brought it in I got a call saying that the scratches in the paint were very deep and would not come out with their normal sanding. I told them to go ahead and do a better job of sanding the whole vehicle. This was a additional charge of 89 bucks, but well worth it.
Bottom line is that for under 500.00, I got a truck that was embarrassing to have in the driveway painted. Now it looks great, and I am very happy with their work.
I was treated with respect and honesty by Andy and Gary. They did what they said they would, delivered on time, and made it a painless experience.
Yes, there was a little overspray here and there, but it wiped right off. The truck looks great in the driveway now. A nice shiny new red paint job makes the truck look almost new. I would recommend this shop.

so my husband and i have been using maaco for years now and they had always done super great on all of our paint jobs until now… we decided to go to the rancho cordova location to have a full paint job on my car. The paint job looked great, and they told us they could repair the side skirts as well, and so they did. Well about 1 month later the side skirt work was coming apart, when the work was originally done we signed papers saying that all the Maaco work is warrantied for i don’t remember i think like 3 or 4 years. anyway… so we bring my car back in ask them to repair the work they did, and some manager named Gary? or wait i think Doug? sorry… anyway some jerk (pardon my language) tells me that the guy who was working there when i signed that paperwork has been recently fired in which that guy worked there for like 4 or 5 years, so the manager tells me that my work isn’t covered and they cannot fix it under warranty even though it shows all my info in their system. whatever the point is… if you know anything about customer service the customer is ALWAYS right… EVEN if they are WRONG. so i go back in try to be calm and speak to the man asking him why he is doing this to us, and he rolls his eyes acts like a child and walks away. i wait in the lobby ask him again what his problem is and he starts freaking out at me. So i say «fine» anyway… can i please buy some touch up paint i need it to have the hardener in it because if you don’t get it with hardener then it will never ever dry, he says OK. then about 2 weeks later i realize he didn’t listen to me, and he gave me the touch up paint that did not have hardener in it. and that made my car look even worse everything i touched up is now just a goopy black spot with tons of dust and crud stuck in it because the mother effer wanted to piss me off even more, there is no way that was an accident i watched them mix it and they said they would do it right, he just wanted to get back at me.
anyway …
never ever go to this Maaco, i later went to the Maaco in roseville and they were more than perfect to me its worth it to drive out of your way and go to the one in roseville please believe me.

SHADY!!!
I dropped my car off to do some minor cosmetic fixes («minor» was Gary’s word) and the repair took 2.5 days. Not sure why something so minor would take that long. At any rate, I ALWAYS set my trip meter to 0 whenever I take my car to a mechanic just because I’m paranoid like that. I got the car back with the trip meter reading 16.4m. I thought it odd that there would be so many added miles. I expect maybe one or 2 miles at the MOST because they would have to move my car etc, but 16.4? I didn’t think anything of it until later that night when I was coming home from the store my car would not start!!! It sounded testy starting when I was going to the store but I finally put 2 and 2 together and realized that they must have drained my battery while my car was there and in order to charge it up, they had to drive it around.
My car is a 2007 and I’ve never had problems with it before. Never broke down, never had an accident, I park my car in the garage. Never had any problems til now. I called Gary and he denies that any one at the shop took my car out for a drive. Denies the battery was drained. Straight denied, didn’t offer any explanation and then ASKED ME? for an explanation? Excuse me but the burden to explain what happened with my car while it was at YOUR shop isn’t on me. They were terrible! Watch out for this place! Take it somewhere else!