Lowe’s

Pretty good merchandise but service is nonexistent & staff stood around several not helpful or friendly at all. I was there quite a long time and looking through several departments. It’s weird… as if they’ve been trained to be unhelpful & disinterested though I can’t imagine that. Cashier (older lady) was extraordinarily slow & kept stopping to chat with her friend as she rang up her few purchases & kept stopping mid air to talk as I stood in line. Not a word or greeting to me til I paid & was leaving telling me «come back next time». No thanks.
I had this same experience there a few months ago so I don’t think it was an off day. I’ll shop at Home Depot next time… so much better customer service and good selection of merchandise.

Lowe’s offers online sale prices targeted to your zip code. Then when you order them from your local store they tell you they don’t have them and suggest you get them at a different store location where they aren’t on sale. It is true. I’m starting a big landscape project but I’m not going to use any Lowe’s products at all.

So far so good. It’s the place we go to for our house projects.
Customer services seems good.
It can be addicting to just browse the store but must be strong. Shouldn’t buy what we don’t need.

Love love love walking down the aisles and looking at everything here at Lowes. The associates are really nice, knowledgeable and willing to help with any questions. I also favor the garden area outside. The plants are well kept as well as the store. Lowes is a bit pricey but the atmosphere really makes you feel like the workers are your neighbors.
One of my fav stores to shop at!

I always find it disappointing when the employees of a home improvement store are ignorant of products, and waste my time being shuffled from person to person, and department to department.

Great items they sell here, nice building. I wish I could find help though, I never have anyone to help me find what I’m looking for, it takes me so long to find what I’m looking for and once I find the right isle there’s been times they don’t even carry the item. I just wasted my precious time looking for something they didn’t carry.

Let me start with when you have to lie to your customers to sell your tools. Well you wont be in business long.
My son bought a tape measure from «Lowes» now mind you it was only $ 20 buck but it is the principle of this.
They told him at the time it has a 100 yr warranty on it n if anything went wrong he could bring it back for a new one. Well last week it broke n when he went to take it back– they told him he had to send it back to the company? Of course he told them what the tool rep had told him… they didn’t care. Told him to buy another one.
So before any of you contemplate buying tools from Lowes let this be a lesson that they talk with a forked tongue.
I know that for myself as I bought some Kobalt (crap) tools for the men for Xmas n they both broke the first month — -absolutely garbage.
So buyer beware — — they tell you one thing so you purchase it but re-​nig when it breaks!

This is my go-​to hardware store in Rancho Cordova unless I am near Home Depot. The location has the same stuff as all the other Lowe’s, but this one is usually deserted making it easy to pop in for some items. Their location south of 50 is a little inconvenient, but it is much closer than other options.
The staff here seem helpful to the point of annoyance with each one stopping to ask if I need help. While good intentioned, this becomes tough after the 10^th question. I do appreciate the different styles and options here compared to Home Depot — not better just different.

I don’t like giving bad reviews but I’m writing this review for a great employee who stepped in to take care of another employee’s business.
I went into lowes to buy paint for my house. I had some questions regarding the paint color and the post results. An employee name Stone was extremely rude and shorted worded with me. He acted like I was asking obvious questions. Well sir, it’s your JOB to provide great customer service by being GLADLY to help and answer any questions that anybody may have. Ted, another employee, took my situation into his own hands and stepped right in to help me with my concerns. He apologized for any rudeness that the other guy, Stone, had. Ted was very informative about the paint color and brand and gave me his own opinions of which has better quality.
Meanwhile, before Ted had stepped in to save this company’s reputation, the general manager name Noah was shockingly useless and careless. As I was talked to in a very rude and uncaring manner, Noah stood there watching. WATCHING. He didn’t even apologize for any inconvenience whatsoever! I was so disappointed at this point that I told myself to never come back to this place ever again until Ted saved the day for both of them.
Honestly, I am just so disappointed by the lack of management that Noah had.
So thank you Ted for your amazing, outstanding, and genuine care of customer service that you have provided for me! You stood up to the plate and handled business the way it should be and I so greatly appreciate that! If it wasn’t for you, I would rate this store 0 stars.

My husband have had our share of not so pleasant experiences with Lowe’s and their NO service attitudes. We usually go there when we have no other option. BUT today we went to the store on Zinfandel and a young man by the name of Sean helped us with and outdoor patio window shade. I cannot begin to say what an awesome hard working young man this employee was. If Lowe’s were wise they would pay Sean to teach a course in customer service. We personally thank you Sean for a new and pleasant Lowe’s experience. In addition to this post I am going to send his manager a letter of appreciation as well.
So TODAY I am giving Sean five stars.

This is a pretty decent store to go to and find what you need for your home. It’s clean, organized and pretty well stocked. Whenever my family has needed to come we’ve always been able to find what we needed and had people that have been willing to help us. We had two guys come to our house and deliver our new refrigerator and they were nice, quick and efficient. They were neat and instructed us on what our frig needed and our warranty.

We had a smallish (20k) kitchen remodel on our hands. Now we could have gone entirely with Lowe’s or entirely with outside contractors. We chose a mix of both.
The reasoning was that we could beat many of Lowe’s prices for the tile install, the electrical work, and the appliance installation, but we wanted some big box assurances that came with the purchase of their cabinets and guaranteed installation.
This strategy worked for us. Full disclosure– we knew and trusted our sub contractors– if you don’t, watch out.
Lowe’s design specialist, Christina, could not have been more helpful, practical and flexible. You should ask for her by name. She is superb at what she does.
Our little house kitchen for under $ 20k? Done.

Despite Joe K’s bad experience back in 2011, I have ended up shopping here a few times with him and my dad. I like it’s location which allows for a large roomy warehouse style store and plenty of parking. Several other businesses that include some popular restaurants border it’s vicinity.
The interior is filled with all your expected home improvement and landscaping products. It is well maintained, organized and stocked with anything and everything a do-​it-​your selfer, handy man or general contractor hopes to find. Often, a nice alternative to shop at when competing home improvement stores don’t carry or run out of what you need.
So far it’s been a pleasant place to visit since the store is somewhat new and the locals may have not yet discovered it. Employees take time to ask if we need help, and we haven’t had to fight any crowds of people. I don’t mind driving the extra miles to shop here over the Elk Grove location which is closer to my house!

You think I’m a contractor as many times I’ve been frequenting these type of stores. But no we came for a brushed nickel pneumatic switch for our kitchen sink. We were bummed as they were out of stock for what we needed! Damn!
This particular store was a bit hard to find as we came from the back way. It’s just easier to come down Zinfandel. When you see Panera bread that’s when you make a left into the parking lot. Parking is plentiful and convenient not like downtown Sac or SF!!!
If you need something good luck finding it, it just wasn’t meant to be for us! Will we be back? Probably not as it is too out of the way for us as we are Elk Grovians.

Never knew this place was here. I had to make a return and the lady was nice enough about it. This Lowes is very clean and bright.

Josefina in appliances was great! It took me several hours to decide on a refrigerator and she was very patient with me. All the staff I talked to were amazing! I live in Elk Grove but would gladly drive to Rancho Cordova for their great customer service.

Yesterday, my husband and I went in at the last minute for their 40% Appliance sale. Josefina Makana (…she gave me her card, but her badge says Josie) was very helpful, knowledgeable, had a great attitude, and gave us great service. It took us 3 hrs to finalize what we wanted. We purchased a dishwasher, refrigerator, 2 washers, 2 dryers, and all of the extra cords, etc that go with them.
I was going to give this store 4 stars due to the fact that there was only one person, Josie, working in appliances the last night of a 40% off sale. There were repetitive interruptions from other customers and employees, which she had to attend. She did the best she could, and my husband and I understood. Even though any other person would have been flustered and highly aggravated, she stayed calm and kept her positive attitude. It is because of this experience that my husband and I agree that we had a 5 star experience, and will be returning during our kitchen remodel to get new ovens, a hood, and microwave.
Last, but not least, I currently live 3 minutes from a Lowe’s in West Sacramento, but we just got the keys to or new home on Monday, which is in Elk Grove. I went to the West Sac store twice, and was in it looking at appliances for over 2 hrs each time, and not one person asked if I or my husband needed assistance. We drove in the rain, horrible traffic, and flooding to get to the Rancho store, thinking that by it being remote they were more likely to have all of our appliances. Even though they didn’t the customer service we received made up for it.

Great selection, incredibly helpful staff, and they even let you use the military discount at the self check out! We were sent to the store to pick up some plumbing doo hicky. So of course when I got to the section I pressed the help button on the side of the isle. They were instantly there and helped us pick out the correct piece in seconds. Thank you so much for all your help!

I am an addict. I need help. I love Lowe’s discounted plants!!! I think they may be from returns or plants that maybe just aren’t too viable to sell at full price.
Either way, I love them. I call it plant rehab. I buy a plant for $ 1-​$ 3 and nurse it back to health. 80% of the time the plants come out of rehab strong and ready to take on the world.

Pretty irritated with this place.
New home owner here, so I’ve been coming in 2 — 3 times a week for a month. Customer service is usually ok for us, nothing special. But its last week that irritated me to the point of a bad review.
So on Thurs, I ordered a pine picnic table off their website because it came with free delivery. 20 minutes after I placed the order a hurried female called me «do-​you-​want-​it-​assembled-​or-​not!!!» «Not assembled.» «Ok bye!» «Wait! When will they be delivering it??!» «They are putting it on the truck now, bye! *click*» So I waited and waited. Table never came. Next day, I get a call that the truck wanted to deliver it «now». I said, I’m at work, just leave it by the front door. «We can’t do that, we’ll come tomorrow instead.» OK. Next day, truck comes, drops it off, leaves. My husband opens the packaging. The wood for the table is covered in green and black mold, holes, and knots. The thing is disgusting. I call Lowe’s and ask them to bring a new one and pick this one up. «Sorry, but you have to buy another, if you want us to get that.» WHAT? Basically, they refused to come get it, unless I spend more money with them. When I explained I’m a female with a convertible and moving a 150 lb table was kind of a problem, she goes, «Well. I dont know what to tell you.» UMM. OK. BYE.
Luckily, my friend had the day off and a truck, so the lucky guy got to help me bring the table back to Lowe’s. We went inside, they said they «needed to review the product before return» and we asked for a Lowe’s employee to help us move the table inside. They gave us one guy who was either high or sleep walking or something, I have no idea. He didn’t say hello. He didn’t respond when we said hello, or ‘how do you want to move this table’ or anything. He was in complete silence the entire time. It was weird.
When we got the table back inside (finally), the girl at the counter goes «you didn’t need to bring it up here, I can just refund your money and you can get another one on aisle 23.» REALLY? YOU REALLY THINK IM GOING TO BUY ANOTHER ONE? *AND* YOU WANT ME TO FETCH IT MYSELF?
Then the kicker — I get an email from Lowe’s asking to review the product and experience on their website. I write a review, similar to this one. Lowe’s emails me back the next day and says «sorry, your review will not be used on our website.» HA!
Needless to say, I took my refunded money, went to Home Depot and got another picnic table, better quality wood and better customer service, too.