La-Z Boy

So disappointing the selection is good the quality is good and their customer service is so bad. They don’t seem to know that customers would appreciate the truth
I wanted to make my last payment today are young man tag Becca to help me she complained all the way over to the front desk has she was busy doing something else continue to call me sweetie as if I had some learning disability and could not understand
There are so many wonderful people looking for jobs I suggest La-​Z-​Boy clean house and start over I will not shop at this location ever again

Bought 2 recliners in early October 2013. We were told 8 – 10 weeks due to a material change, but could arrive earlier by Carol (who, BTW, no longer works there).
2 follow up calls later, by myself and husband not the LB staff, we still have not received our furniture as of 1÷18÷14. We have been told it should arrive the end of January. Unfortunately, we can not cancel our order and get our down payment back.
I DO NOT RECOMMEND LAZY BOY. GO TO RC WILEYS OR BECKS OR ANYPLACE ELSE.

Goodness! I was all prepared to give this store a 5 star rating based on the customer service we received when we PLACED our order on July 4^th. How unfortunate that 8 weeks later that opinion has deteriorated with 2 phone calls involving Jim (his exact title is not known). We ordered a sectional and were told the standard 8 – 12 weeks. Not a problem. I called at 6 weeks to track the progress of our order and spoke to Jim. He very happily told me the sectional should be arriving Sept 1^st.
There in lies the root of my frustration and disgruntledment (I know that isn’t a word but it seems appropo). I called today to check the status of my allegedly arriving sectional, speaking once again to Jim. No the sectional wasn’t there but he would call if he heard any bad news. No, say I. Call me after you have determined the status of our order. Not sounding pleased with my request, Jim nonetheless agreed. He just called me back to tell me the sectional has not even been manufactured yet!!! But Oh well these things do happen. UGH I hate condescension. I am not frustrated about the order not being done. I am frustrated by the way Jim blithely lied to me the first time I called. Yes I say LIED and I stand by that. If this is a representation of the character of the Lazy Boy Gallery at that location I would strongly encourage all to look to other Lazy Boy Gallery’s in the area.