Kemper Insurance Companies

I just watched the CBS 60 Minutes piece on Kemper Life Insurance and their practice to not pay life insurance benefits to survivors even when they knew the policy holder was deceased (the premise being that if the beneficiary does not know a policy was in force and therefore does not make a claim to Kemper, they don’t pay even though they know the person has died and they have the name of the beneficiary but do nothing to contact them). Please see the CBS 60 Minutes piece 4÷17÷16 Sunday.
I will tell all my friends to watch this 60 Minutes show and to strongly consider never doing business with this company.
Thank you 60 Minutes for bring this to America’s attention.

The worst insurance company I ever had! They will never fight you even if you are right in the accident they rather pay to another insurance company and increase your premium and drag your record down! They just do not care about their customers and treat them very bed. Very unprofessional and rude customer service! Be prepared to prove your innocent your self because they won’t even try!

I trusted the Broker Anjomi, who gave us Kemper. kemper auto insurance claims based in Texas. They also had a few other states they seem to work out off for reference to accuracy. I tried to tell the claim lady who took the call that I needed another $ 500 to get the same priced Toyota Sienna 2004 in my area. I was challenged if I were trying to argue with her, I’m simply trying to get full coverage, what I paid for to replace my vehicle. It is bad full coverage choice. I have since learned to do my research.

i will try to explain, first time I called to report a crash that by the way I was not driving, it was at a parking lot in seven eleven. A drunk lady hit my parked car when she was trying to park next to me. I call to report what happened this is what she told me; call her insurance and make a claim and her insurance will take care of everything, so I did and it took like a couple of months but it was resolve well the advice she gave me was not for free they increase my monthly payment $ 25 so I kept making payments they didn’t tell me why my bill went up, if it was because the useless help they gave me or what. ok 6 months later drunk driver again hits my WORK VAN this time its really bad my van was park on the sidewalk I was not driving the car again police came made report officer tells me to call my insurance and they will take care of everything so I did. this was on Sunday Tuesday they call me to ask me what happened I explained and guess what they said WE CAN NOT DO ANYTHING UNTIL WE GET POLICE REPORT (by the way it takes 5−10days) So I asked them if I get it can I fax it to u so I can make the process faster well she told me WELL IF U GET THE REPORT U CAN CALL THE OTHER INSURANCE MAKE A CLAIM AND THEY WILL TAKE CARE OF YOU so I’m in the process of getting legal representation to make sure I get represented properly by the way I have a commercial insurance I’m paying $ 250 a month and this is the service I get I haven’t been able to work for 4 days

Don’t get auto insurance from here… they will take your money even when not owed to them!

Took 2 weeks to return my calls after an accident. They salvaged my vehicle at $ 4k even though I fixed it at $ 400. Never felt a minimum level of competency was ever achieved by these people, just frustration. All I did was break a CV joint. I’ll take the money, but I won’t recommend these people if you ever need peace of mind

Where do I begin? After all I have nothing nice to say about Kemper independence insurance company. One of their drivers side swiped me & took of my side view mirror & I had to literally chase the bastard down to make them stop to give me their insurance info. Once one of their unhelpful, useless, pathetic claims adjuster got on the phone (Donna Bingham) she was nothing but nasty to me while taking my claim. 2 ½ weeks later I call to ask if the disposition of my claim is still pending & Donna then informs me they have made a decision to deny my claim Bc it’s «word vs. word» totally understandable, however her smug attitude & snippy comments which ultimately reflect on how unhappy & empty of a person she is caused me to write this harsh but truthful review. When I question why my claim is being denied she just replies with the same word vs word crap, & I say,” right, but can you elaborate on that?” She heavily sighs as it’s such a hassle to do what she gets paid to do, she proceeds to provide me with useless information. After questioning their decision a 3^rd time she interrupted me & quickly lashed out saying «look, I’m not going to argue with you, case closed we made our decision» that’s when things got a bit heated. I proceeded to tell her how rude & unprofessional she was being & how I deserve an explanation; it’s the law & my right as an American citizen. I then questioned her about the police report I made in which she didn’t even ask for & I am not exaggerating I quote, «It doesn’t even matter about your police report, Bc the cop wasn’t there (even though the officer deemed the bastard at fault) so no, I will not accept your police report, I have pictures of broken glass!» I’m like «wtf, where did you get broken glass from? Your driver didn’t shatter my glass, so the fact that you’re providing me with false information about my claim clearly goes to show how blindsided you are about this whole thing» she never once gave me the respect I deserve by listening or at least «acting» sympathetic towards me. She and her whole company represent some shady, low income, bad driving, old crazy haggard women & they treat every person whom may go through them just as such. Because Kemper insurance represents these type of drivers, not to mention employ unhappy, mediocre women. They deserve to be shut down & banned from providing low income insurance to any other person on this planet. Step up your game Kemper, & get some decent employees & non-​senile, middle aged menopause drivers. All of your reviews are terrible btw.

Very rude and no help at all! They cancelled, sent a letter saying if you want to reinstate call immediately, did that and they were like no one is going to insure you because you are in the fire zone. Then why did you send the reinstatement letter!

This is a scam! They called me from an online quote. Quoted me a package of coverages that I needed for a lease agreement and then wrote me a policy that was missing two of the coverages. While the number I was given was alleged to belong to the cell phone of the woman I spoke with and she was a first ring answer while she was trying to sell me when I called to try to get the policy corrected she didn’t answer. On the third call someone else answers to tell me she wasn’t in the office (her cell phone). He assured me that the «senior underwriter» would call me back after correcting the problem. I never heard from him so I had my bank cancel the payment. The next day they re processed the charge at 4p. What a scam. Marlene «call me Mar» is one to watch out for.
Why can’t I select zero stars again?

I switched to Kemper from Snake Farm after I was rear ended last year, and have nothing nice to say about them. Twice they have sent letters increasing our premiums because we supposedly failed to provide proof of our burglar\fire alarm, and last week they cancelled us because I did not prove that I was not at fault when I was rear ended by a drunk! I have sent them copious amounts of information proving everything is as we claimed on our applications, and it seems like it goes into a black hole. The worst part is, they never provided a written request for the things we are supposedly shorting them of, and when I asked them to show us proof they requested this information, they couldn’t find it. This has to be the largest collection of dimwits I have ever seen.
I am in the process of finishing up my application with my new carrier, who remarked that all of the information on the car accident is plainly available to carriers, as are our safe driving records, and the proof of our security alarm. They are just stupid, plain and simple.

If I could give ZERO stars I would. This company is the epitome of Corporate Bull you-​know-​what. Our neighborhood went through a theft ring where thieves from out of town stole 17 people’s catalytic converters in the middle of the night. We have FULL COVERAGE that clearly covers theft by the way. When we called the company with the police report the claims adjuster Jennifer Ortiz said she would rush the investigation because it is the only car we have that can support a child seat as we have a small child… nice but a total utter lie. Days later we still heard nothing despite our Toyota representative immediately sending his quote and pictures to them. Then Kemper said they had to send out a representative to actually see the truck, waste of our Toyota rep’s time. Our neighbor who had taken their car in to get fixed the same day, had their car returned all fixed up three days before Kemper even gave the ok for Toyota to start the fix. When we talked to someone named Michael, he said it was taking so long because our estimate was sooo expensive… ya buddy it’s a catalytic converter with rare expensive metals in it that’s why the thieves took it. Meanwhile, my son and I have been stuck at home with no ride unless we called a cab (hello started to get expensive). And per our stupid insurance small print they like to replace stolen items with 2^nd rate crap parts, but thankfully, Toyota doesn’t like to adhere to 2^nd rate parts. When they finally approved it then we are told we have to wait for them to mail the damn check to us… another wait time SURPRISE!!! So needless to say goodbye Kemper. You are a horrid money mongering poor excuse for protection and we will be moving on to a less blood sucking company (if they even exist). How about a little accountability when we pay you on time every month out of our rears just to get the run around? So tired of all of the lying cheating good for nothing but a headache corporate jerks. Get a life.

Kemper SUCKS!!! My Girlfriend got into a car accident in my car over a month ago and they will not return any phone calls at all. Now I have been without a car at all and they do not care one bit. DO NOT EVER USE THIS COMPANY!!!

Poor customer service, took over 2months for this company to fix my car after their insured hit me. The claims adjuster Denise Terrell is a joke, she has poor communication and customer service skills and will hardly return calls. My car as been fixed by their direct shop and is just sitting there because this incompetent adjuster didn’t mail the payment in a fair and timely manner. As for the appraiser Frank he is just as bad, shame on you for lying about when I would get my car back. I hope I never get hit by their insured !! This ordeal has been a complete utter nightmare, I wish I could wake up from :(