Heritage Community Credit Union, Mills Station

My girlfriend and I were in the area and she has been wanting a Credit Union bank for the longest, just so she can get paid a day early from work if you set up direct deposit. So I searched up Credit Unions within our location and Heritage came up. Now off hand Rancho Cordova isn’t the prettiest place of all places, but that still shouldn’t be an excuse for the customer service there at this bank.
First walking into the bank, it is quite small and everything is pretty much a few steps a way. Now I’m used to walking into my bank, or any bank for that matter, and being greeted right away and if I need anything. Well, this bank doesn’t believe in that, so we had to walk to a teller and ask how to go about opening a checking account.
He said for us to wait over by the chairs and one of the two people that open new accounts will be with us… wow so they only have two I’m guessing and both were on lunch, go figure. So we waited for about 5 minutes until we got approached by Sue who was able to help us.
So we gave the rundown on opening an account, and from the start I felt we were being profiled. Sue had no customer service with her what so ever and was pretty much straight forward. Wouldn’t laugh, wouldn’t ask how are day was, nothing. Even as she was helping us, there was a black guy waiting to speak with one of the banker’s, and Sue stops what she was doing with us, and says «what are you waiting for!?», then as the guy told her she rudly answered back saying «well, that’s your own fault then, you can just wait for the next person that’s available then». I mean really? Who as a banker acts that way?
At this point I didn’t even want to talk to her anymore, just get our account open and get us out of here. Once my girlfriend was able to open an account, my girlfriend had a pay stub for prrof of address, and apparently Sue didn’t know if that was acceptable as a proof of address to open the account. Wait a minute… you mean to tell me, you opened an account for her all the way through, and now you need to check to see if her pay stub, which has our current address on it, is acceptable for proof of address. Wow, this broad is beyond dumb. So once she went to the back and got the OK for it being proof, we got up and left real quick.
I will let my girlfriend enjoy the benefits of a Credit Union for a few months, then plan on opening an account for her at a different Credit Union. This bank in general blows for customer service.