Gold River Pediatric Group

Worst place ever! 1,5 hour wait time before you get called in. Then you have to wait in the room for another 30 min before doctor shows up. Rude and careless place.

I hate to give such low ratings and reviews but I have to with this place. Literally waited 2 hours to be seen by the doctor WITH an APPOINTMENT. Seriously?! How sloppy, unorganized and unprofessional can you be to make patients wait 2 hours after they make an appointment 3 weeks or more in advance?! And this isn’t the first time this has happened. My husband and I are waiting for obama care open enrollment and until then we take our toddler here. This frequently happens and is expected at this point. We usually wait 1 – 2 hours. Also, the waiting room has no toys for kids to stay preoccupied. They have a tiny table and chairs for kids and a small TV. every time I check in I notice that multiple people are scheduled to be seen at the same appointment times which explains the horrendous wait times. I usually only see the doctor 5 minutes maximum after waiting hours to see him… he is in and out so fast. I don’t feel like the appointments are thorough. The place doesn’t feel clean to me either. The medical tables are old, worn out and have tears in them… everything looks like it’s from the 80’s. I noticed needles in an open trash can and NOT in a special biohazard waste container… Some staff are friendly and others are not. I can’t wait to take my child to a different pediatrician office.

Yes people, it’s true, this place is horrible.
I’ll state the ups first: Kathleen Schneiderman is awesome. And so was the resident P.A.
Now lets get to the real issues at hand:
— I waited for an entire hour for my kids to be seen. And I even showed up 15 mins early since this was our first time. The lobby is painted like it is child friendly but there are NO toys, books, or any source of entertainment other than a single small TV mounted basically on the ceiling. My total time there for simple vaccinations as 2 hours and 45 mins when I had an appointment and arrived early to fill out paper work. RIDICULOUS. I had to go up and ask the receptionist how much longer the wait was and I got «5 mins». Of course it was not.
— The medical assistant, Cecilia, should be FIRED. I usually am pretty patient but when you are crazy with my kids I get crazy right back. She has no customer service skills at all. She was talking to my 4 year old son like he was a bum on the street begging for change. When she went to take his blood pressure he was telling her the band was too tight, which she ignored, and then said someone else would have to take his blood pressure because «I can hear over him talking». She didn’t explain anything to him prior to trying nor ask him to try and not talk so her could hear. HELLO LADY, YOU ARE DEALING WITH KIDS. Every time she would come in the room afterwards she wouldn’t knock on the door as a warning she was opening the door. That is just plain dangerous. I have a 4 year old and 1 year old shoved in the smallest room they had for over an hour and here comes Cecilia swinging the dang door open unannounced. She should be glad she didn’t accidently hit my kids… And to end the day I asked for the shot cards for my kids and she looked at me with a blank stare and walked away.
— The room look filthy. The table for the kids to sit on had a huge tear in it. Ava was opening the drawers which had a bag of half eaten hot chips and a used paper towel. YUCK.
Honestly… I will never be back. Writing this just puts me back in the horrible mood I was in when I left there yesterday.
I’d suggest for Dr. Schneiderman to get the heck out of there and find a new office with new staff.

The doctors here are all great. But the wait time is ridiculous! Had a 0945 app and I did not get called in until 1200. Such a disappointment. The receptionist are friendly and if u ask how much longer they will let u know how many ppl are ahead of u and how many Dr’s are back there. Again, the Dr’s here are wonderful but waiting that long with 3 kids is not fun.

This place is disgusting in every way! The receptions are rude and don’t really care about what you have to say and talk bad about you in Spanish right in front of you! There is ALWAYS a 45min-​1hr wait, no matter what! The doctor seems like he has no clue what he is doing! The whole inside is outdated and dirty! I do not understand how this place is even up and running still! Don’t medical offices get investigated and cleared?! I would not recommend this place to my worst enemy!

This is a horrible place. I took my grandson who is only 2 months old. Our appointment was scheduled for 10:00. By 11:30 we still hadn’t been called. Staff informed me that I can expect that each time I come in. The place is overcrowded with many people waiting outside. The bathroom was dirty with something that looked like blood on the sink. When I told them that we had to go the staff just said, «Okay’. No apology or asking me if I needed to reschedule. No follow up phone call to find out if the baby needs to be seen. DO NOT TAKE YOUR CHILD TO THIS AWFUL PLACE!!! You would probably have better luck at a walk in clinic. The doctor’s obviously don’t care to establish a relationship and certainly don’t care about the well being of the children. I am probably going to file a complaint with the Department of Managed Care. It’s too bad that I even have to give this place 1 star. If I could I would give it zero.

This place has great pediatricians. I enjoyed coming here when my youngest was first born. Her main doctor is HSU, however, all the doctors here are superb. Dr. Hsu is a great doctor and has done a great job advising on my preemie when I needed care. I also recommend Dr. Kathleen. I was able to call in and ask questions over the phone, she is pleasant and very knowledgeable. It help saves time and $ 30 copay when she was able to review and advise me with the lab results over the phone. She can also relate well with my daughter since she is a female doctor and was able to cover a lot of topics sometime teenage daughters do not want to express with their families.
Reason why for the score is the long wait time to be seen. I’d say they have a lot of patients and the best time is to sign your name in ASAP after their 1:30 lunch. I tried my best to sit and wait for them to open right after lunch so I can be the first one seen in the afternoon. It’s tough when you’re on a time crunch and will typically take longer than ½ hr at times to be seen which is inexcusable.

Absolutely the most disgusting pediatricians office ever. Imagine a small room, and cram at least 50 people and their sick children into it — that’s what I walked into today. Was looking for a new Dr since I recently moved into the area; and even though I had an appointment, the front desk receptionist said that I was probably still looking around an hour and a half wait time to be seen! And I’m sorry, but the type of people that were waiting to be seen, this is an office that is more along the lines of a clinic and not a private practice. Save your time and money and go somewhere else.

I’ve taken my daughter here for about a year now and let me just say its always a horrible a experience. I keep telling myself to change her pediatrician but I still haven’t yet. The place is always overcrowded and theirs always a 30 minute wait or sometimes even an hour wait with a schedule appointment. Staff is not friendly at all. This place really needs to make a more efficient scheduling of appointments for patients. Their should really be a health organization inspecting this doctors office. I mean for heaven sales the patiences here are babies, toddler and kids which don’t have a lot of patiences to be calm and still.