Furniture Xperts

My 10+ year old leather couch was in desperate need of foam replacement for the cushions. It was no longer comfortable to be a couch potato. I found Furniture Xperts on Unilocal and sent a message which was responded to immediately by one of the owners. I brought in one of my cushions which the owner measured and gave me a reasonable quote to replace all 3 cushions. She told me it would be 2 weeks, but 1 week later they were ready! My couch is now even more comfortable than when it was brand new! The husband and wife team of this family run business really focus on customer satisfaction. They also custom make sofas at very reasonable prices. I will definitely go back when I am ready for new furniture.

We ordered a couch from them about 2 months ago and I have been very satisfied with the great customer service! I will admit I’m pretty picky especially when you have a certain vision in your head of how you want the furniture to turn out. Alex, the owner, was more than happy to help me and fix all of the little things with the couch that I was dissatisfied with! The end result is an absolutely gorgeous couch that I am 100% satisfied with! Thank you so much for putting up with me and making it happen!

Bought a bed frame, mattress, and couch here last week upon moving to Folsom and I could not be happier with the customer service and the product. Comfy couch with power-​recliners, awesome. Nice wooden bedframe and great mattress all for fair prices. They make all their stuff in their own warehouse so you can even customize couch dimensions etc and it keeps prices reasonable without the middle-​man markup. But what really makes this place 5-​stars is the genuine customer service. Neil was great in helping me pick out items in the showroom and worked with me to find a good deal. Karim, the owners son, delivered everything on time the next day. However, my bedframe was missing instructions so he guided me through it over the phone and by sending pictures. I had trouble with one piece and the owner himself, Alex, came by with extra slats and screws and finished the installation himself just to ensure my bedframe was done right! Couldn’t be more appreciative of their care and attention to detail. Mistakes happen, but taking the time to help the customer get things right after the sale is a refreshing experience in today’s world. This is a family business and a good family at that, highly recommend!

The best customer service. The owner is so nice and he explains everything very clearly. I love this place. 5 star all.

I LOVE this place!
SHORT STORY: Professional, caring, patient, easygoing, family-​friendly customer service. This family is so wonderful AND they know how to make such gorgeous QUALITY couches.
LONG STORY: Unlike many other furniture places that I visited in the South Bay Area and the Sacramento area, I liked almost every single couch here: construction, design, quality, fabric. The couches ooze the classic elegance while being modern, functional, comfortable, durable. They all know everything that there is to know about each couch in that store. You’ll never get that kind of service at Beck’s furniture or Ashley furniture stores (ugh!, sleazy dishonest furniture salespeople at those places).
My old 3 seat couch was $ 450 around 6 yrs ago. It was a great deal, but cushions lost shape and have sunken in within the first 2yrs. I can’t machine wash the back cushions because they’re sewn into the couch frame. I have sentimental value for this couch, but truthfully, my old couch sucks. Coming to Furniture Xperts made me realize: I spend alot of quality time with my husband and kids on this couch. Possibly more than my own bed. With such an important piece of furniture like a mattress and TV, I finally came to the conclusion that you NEED to spend more money on your couch or else your lower back or legs will hurt. Not to mention, wasting money by shopping more often for a new couch, wasting gas and time, and dealing with sleazy salespeople at those cheap furniture stores rather than making the correct decision the first time around by shopping at Furniture Xperts.
I loved every single one of their rugs, which they personally choose themselves. We’ve been looking at rugs at Lowes, Home Depot, Target, Costco. We rejected most to all of the rugs unless it was beige and plain. Because I have toddlers, I can’t afford to spend too much on rugs that my kids will eventually ruin. My husband hates any dizzying designs, so that eliminated the vast majority of every rug that we saw. But here… wow. Great variety of designs and so pleasant to look at. Some rugs have strong personality and other rugs have a more subtle, elegant confidence. I loved them all, but unfortunately, I don’t need 20 rugs.
I ordered a couch and a dining table, and somehow they gave me a free rug of my choice. I feel guilty for even accepting such an unbelievably low price for such quality items. But, I promise to make it up to them: write a great Unilocal review and you bet your bottom dollar that I’m coming back and I’m bringing relatives and friends and coworkers.
When we see honest people who can stand by their work, we take every opportunity to advertise for those businesses. We did that for our movers, our painter, wedding cake baker, photographer, wedding DJ, and now… our fave furniture store,