Firestone Complete Auto Care

I have seldom experienced better service or kinder people and am so thankful for the wonderful help of the workers at this Firestone. I was stranded far away from home with a broken car, and their going above and beyond for me makes me highly recommend them!

I absolutely love this location! The guys go above and beyond to help you. I take both of my cars here and wouldn’t think of taking them elsewhere

My daughter’s car broke down on the Sac State campus, and I remember this shop being very good several years back when I used to work nearby. So I told her to have the tow truck haul her over there. It was just a busted belt, which is fine, and they recommended some other stuff which I suppose was fine too. But then, unlike every other shop on the planet is capable of doing, they refused to let me pay for it without me having to drive all the way to the shop myself. Which is, again technically probably fine, maybe there is some freakish company policy that requires they not do what every other shop (every other business period) on the planet is capable of doing in running a credit card for me over the phone. So, fine. I drove there. But the shop I use regularly where I live, not to mention a shop 300 miles away a few years back for another problem, can all manage the technology to process credit cards without having the physical card there. So, this shop gets 2 stars for poor customer service in my book. Which is too bad, because they used to be awesome and bend over backwards for people.

Always very nice people. Johnny offered to clean up a scrape on the side of my car for free. And they even refunded my $ 1.50 when the soda machine ate it and mysteriously spat out dimes and nickles and no drink. I’ve been coming here for a couple of years and no complaints.

I wasn’t thrilled about the lack of communication. I was given a price couple hundred dollars lower than what I ended up paying. No one called me to tell me my car was going to be there overnight. And I called to check on it and they were already close for the evening. I needed to get a new catalytic converter and they told me they did the work in shop and when I called back to check on my truck they said they would have to call because they had send it out. Again no communication. I got my truck back the next morning maybe a half an hour after they open why I couldn’t of gotten the night before I don’t know. I was told it wasn’t going to take more than that day originally. Overall not a very good experience. I figured with their name and reputation I would’ve trusted my car here but I won’t again.

This shop is awesome not to mention super good looking guy up front that helped me! They are all so knowledgable and helpful that I never go anywhere else even though I live about 30 minutes away! You won’t be disappointed by coming here!

We have previously had good service from this location until today. Got a nail in my tire, so called to make sure we had the road hazard warranty. Leonard checked our history and told me we had it. I said the tire had a nail and my husband would be bringing it by tonight. No problem, 15 minute repair… until husband got there! Then it turns into, we can’t fix it, hazard warranty purchased is suddenly no longer valid and you’ll have to pay for a brand new tire. Then they kept the tire and said they would call us tomorrow with a price for a new one. So disappointed in this Danny and Oscar my husband spoke to, they wouldn’t even give him any paperwork! Maybe if I told him to talk to Leonard, we might not have been gouged.

Since I manage an automotive shop it’s not often I take my cars into another shop for repairs. Johnny and his crew are always awesome! Fast friendly and affordable service. I trust him with all my tire and alignment repairs.

They know nothing about cars

We called at 4:43 and found out they were closing at 5:00pm. My sister knew that her battery was dying and would need a new battery so we rushed up here in a hurry. How great was it to get here, get the battery tested AND get a new battery all in a matter of minutes. Much love guys!

Great experience from start to finish! Alignment on a 2006 Ford E-​150 Cargo Van.
My van has pulled to the right since I bought it. I’ve taken it to the dealer twice and had three other shops attempt to fix it. After two sets of tires wearing out, I started looking for an alignment expert. I heard back from a couple of sources that Mike at Firestone in RC was excellent. They were right. The van is back and tracking straight for the first time since I bought it.
The shop was clean, the guy who checked me in and coordinated the effort was great, and the most important thing, they fixed the problem.
Nice JOB Firestone!

I took my 08 Honda Pilot in for the timing belt, water pump and serpentine belt to be replaced. While it was in the shop they called me to let me know that my tensioner needed to be replaced as well. I informed Kyle that I would be paying with my credit card and only had a certain amount on there I could use. I let him know I would not be able to get that done at this time. He let me know it could cause damage to the new timing belt and said let me see what he could do. Since the new timing belt was already done he made it work. That was really awesome of them! I really appreciate them putting the customer first and not their profits! Kyle was very polite and professional. I was not really a fan of Firestone in the past but this experience has changed my mind.

I have no complaints, and am happy with the service they performed on my car. Had a lot of work done, and due to it being busy, there was a very long wait. However, this is the reason for the four star rating.
My Goddaughter was spending time with me, and we had to spend about an extra two hours longer than I had originally planned. There was stuff spread out already for kids, and a tv on. The staff then went a step further, giving her a whole stack of paper, pencils, and pens so she can do what she loves: draw.
I think I was more bored than she was, but that is the point. I appreciate the extra effort the staff made.

I got my oil changed here for the first time this week. It was only 22 $ after tax (which the guy said they do usually during the week when the sign guy is working)! I suggest making an appt before you go in though, its not like jiffy lube there is only 1 or 2 oil changes going on at once. There were people ahead of me in line to get there oil changed and because I made an appt, they did my car first. In and out in a little less then 30 minutes.
I didnt give it all 5 stars because there was no where to sit and when i finally had a place to sit down the seats were so stained and gross with oil and dirt. So i ended up standing while waiting for my car.

I took my grandma’s car to get an alignment it was free since she had the lifetime alignment. When I walked in I was greeted instantly and thats where it started going down hill. When I told him I was there with my grandma’s car he started to question me as to why I brought it in and not her. After a few minutes he decided I was ok signing the car in. He asked me if I was going to drop it off and said that dropping it off was the best. When I told him I would wait for it that I had my tablet and my phone I would be ok no matter how long it took.
I sat down on the bench that was extremely dirty I can tell it used to be red but it hasn’t been cleaned in so long it was more black than red. If it wasn’t so cold outside i would have went and sat outside the ground was probably cleaner.
Both the entrance doors were open and I started to get cold so I git up and shut the doors as soon as the counter guy came back in he opened both doors again. I dont know if he was trying to freeze everyone so they would either leave or drop their car off.
When I got home and looked at the inspection paper the mechanic did he recommended a cradle shift and I don’t know what that is or what it does but I was not talked to about it.
Ill give them 2 stars because the service was fast only about 45 minutes.

This place is fast. inexpensive, and Joe was very friendly. I will definitely be back for another oil change.

I stopped into this Firestone to get a nail pulled out and patched back up. A simple process and the guys were as nice as could be.
Well I was pleasantly surprised when I saw an amazing (my opinion) magazine selection. The one title I was stoked about was Inc. Magazine, it’s about entrepreneurship. Also they had TWO, yes TWO, flavored syrups for coffee. Despite their coffee being a few hours old and cold, psst it was 2 PM, soooo it was more my fault for drinking it.
On the flat screen TV, better than the one I have at my house, was Queen Latifah Show, which was good in it own right. At this point I am not sure I was in a hurry to leave.
BUT after about 30 minutes of waiting my butt was getting sore bc their seating was sub-​par. This is why they get a one star deduction, get better seats and you are a 5 star in my book.
Anyways thanks for plugging my hole, I was tired of the daily trip to the gas station.

The drive belt was replaced and made a squeaking noise afterwards. The mechanic said it will go away after a couple weeks or bring it back if noise stays. I brought the car back and mechanic said its either this or that or this other thing making the noise. He said he can fix A then B and if not fixed he can check next part. But the first check costs a couple hundred. Does my whole engine need replacement? The car is a few years old and only one thing was changed incorrectly. Sounds like a scam. I don’t recommend them.
I brought my car back to Nissan and the belt installed is the wrong size.

I appreciate that they take appointments, but for people that work during the week they are not very accommodating — no appointments after 4:30? Really?! Even after I call and specifically ask if there is time to take my care after work, they usually only have on tech in the shop later in the day. So, it will probably take an hour or more for an oil change. I was almost tempted to go to Jiffy Lube down the street and get their 7 minute oil change for $ 10 more. However, I’m a cheap ass. So, I sucked it up and woke up early before work to get this fluid flushed. Otherwise, the facility is clean, they have an actual waiting area with TV, and the reps are really nice to talk to.

My family has been visiting this Firestone for more than a decade and I always go to them first before ever going to the dealership. They have serviced 6 different vehicles for us over the years and they are always honest about the costs we are looking at and offer alternative suggestions if possible. From oil changes to replacement tires, they have been hard to beat for price. They have worked with us consistently regarding an electrical issue we were having with one vehicle and helped to give us a referral to electrical shops but in the process of troubleshooting the issue we were able to find a solution without having to go to another location. They have very few things they cannot do! The only services they could add would be a carwash and smog checks and then we would not need to go anywhere else!
By the way, I don’t normally recommend getting into debt but their in-​house credit card is fantastic! You get a discount upon opening your account, you get a rebate back throughout the year on your purchases and you get 0% financing on purchases over $ 249. It has been a life saver when big ticket repairs come up and if you pay it off within 6 months you never pay any interest!