CVS Pharmacy

This is a nice convenient CVS pharmacy but I wish that there was a doctor right next to the window right when you pull up rather than waiting 5 to 10 minutes for somebody to at least review or the doctor to come over and see what prescriptions you made me that is why this review is getting three stars out of five but other than that like I said it’s very convenient right up the street!

I came to the pharmacy though the drive thru to pick up my medication. The pharmaceutical technician charged me for the medicine and then handed it to me. It wasn’t until I got home that I realized she charged me for and gave me the WRONG medication. When I went back she told me there was no way I could get my money back and that I should have checked the medicine. However she charged me BEFORE she handed it to me so there was no way I could have checked it. Also, I trusted her as a professional to give me the correct medication or at least ask me «Is this the correct medicine?». She was extremely unapologetic and acted as if it was my fault. I will be changing my pharmacy.

Clean and fast service. The customer service was very fast and knowledgable.
Parking is new and big.

It doesn’t matter what the reason is, I could be here for snacks, for the pharmacy or couponing, I ALWAYS have a problem with this CVS every time I step foot into the store. The line is always long, items you need are never in stock, the employees all look like they are ready to quit, store manager was rude as hell, signs are misplaced — it’s a hot mess!
I normally go to a diff CVS but I needed some cold meds that was on sale and while I was there, I saw shelves with a bunch of «90% Summer Toys» signs so I grabbed a bunch of items to do a price check and I noticed the items were ringing up as 75% instead of 90% so I asked one of the guy that was stocking and he said he would honor the items in my cart for 90% and to let the cashier know upon checkout, he took down all the signs. As I was checking out, I explained to the gal what happened and boy! she just looked completely lost so she called X, Y and Z over to help and they still couldn’t figure it out until management was called over. The store manager comes over and the gal explained to him about the misplaced signs and asked if she can do an override and he was not having it. First, he tried to tell me that the 90% was for summer toys only and so I immediately pointed at the toys on the counter to show him and then he backpedaled and said that there was no signs stating 90% and that the toys should only be selling for 75%. I mentioned what the employee said and how he told me he would honor the 90% sale price, he just disregard it all. I had taken a picture of the shelves with the signs prior so I tried to pull it up to show him, he wasn’t interested instead he defensively asked, «Why are you taking pictures of my store?! Do not take pictures of my store, there are security cameras everywhere» at that point, the store manager was already making unnecessary scenes and there was a trail of people behind me so there was no point in arguing with him. I let him say what he have to say, he made his final statement before leaving.
It’s comical how unprofessional and defensive he were — the store manager’s approach and behavior was completely unnecessary, if he would of just apologized for the misplaced signs, own it and said it was a mistake and that they can’t honor it due to policy blah blah blah, I would of completely understand and be like no biggie! but damn, talk about a boss on major power trip!

Nicest manager ever! He went above and beyond to help me with my cvs card! I think his name was Calvin or something close to that.

This is the worst pharmacy I have ever been to. The manager lady is in the wrong position as she do not have any customer service skills at all. She told me she was the only one I could talk to because there is NO one higher. They charge me for 90 pills but only gave me 30 and she told me i need to call the manufacturer because she wasn’t doing anything to help me. WOW!!! REALLY? I was forced to use CVS when we had to change insurance plans… I just can’t wait on the first of the year so I can drop CVS. I go to the one on Bradshaw now. A big difference in service but it’s just so far away from my house. I guess I’ll go there until we change our olan back. If you have to go there make sure you get them to count your pills in front of you.

The absolute worst pharmacy in Rancho Cordova, the staff is rude and unprofessional– and very slow. I was given the runaround for 3 days and then yelled at when I expressed my frustration. They do not deserve your business-​try Target, they will price match.

This isn’t a bad place and the location is very convenient. I will admit that there are some things that don’t seem to be well stocked. I went in to find medicine for my mom and I wasn’t able to find what she asked for. I asked someone from pharmacy to help me out. I forgot her name, but even though she was busy she stepped out into the ilse to help me find what I needed. She was informative and very helpful. Checkout can be a bit slow, even when there aren’t many people, but for the convinent location, it’s not too bad.

Horrible horrible service in pharmacy dept, this is the only pharmacy close to my home I went there to pick my meds, they game me such a hard time, I had worse experience with the pharmacy staff, unprofessional staff very slow working people! It’s a great location but pharmacy staff wasn’t very nice!!!

I’ve actually been coming to this CVS for nearly two years due to it’s close proximity. I’ve usually found myself here for the reasons the store we exists: convenience. Last-​minute stops before trips, I’d-better-buy-that-before-morning-but-just-remembered items, and the pharmacy, of course! One thing that makes the higher priced (hence «convenience») items and the rolling out of bed worth it is the exceptional customer service. I’ve never had anything less than consistently good service all the times I have popped in.
For example, this evening I dragged myself in to buy some breakfast items for the morning. I need a 24-​pack of water too, but there was no way I could carry it with a gallon of milk and bags all at once. Cameron walked out from behind the register to grab my water bottles for me. But it gets better. Next thing I know, he puts the pack on his shoulder and carries it out to my car! Not to mention the man said he was going on his 10+ hour of his shift. I told him I would write this review for him and I kept my word. Never mind the location or the occasional long line. These guys are great at working with the public. Thanks again, Cameron!

Horrible horrible service in pharmacy, staff are unprofessional and very slow working people, I have a really bad experience with them. Unfortunately that’s the only pharmacy close to my home.

I am one of the unfortunate people that have to take Norco. A controlled drug that the doctor has to hand write a special script,
and your name is checked by the pharmacy against an FDA data base to ensure you are not drug shopping, which is not a problem since I am following the rules and not trying to circumvent any procedures. I have been getting my Norco from Target until I decided to try CVS since it is closer to home and I didn’t have to deal with traffic on Olson. Last month I gave the clerk my prescription and was told it would be ready the next day. Minor inconvenience, but ok. This month I was told the drug is not available and would take 5 days to get in stock. I have never been to a pharmacy that would take more then a day to get a refill. Several staff were in the pharmacy, they seemed more interested in answering phones instead of helping a paying customer. After waiting 10 plus minutes being first in line to find out the situation, all I could do is acquiesce. I know when I finally get to pick up my refill there will be a problem. CVS is a convenient Pain in the ass.

Where do I start. we were very happy with walgreens in our area. but unfortunately my mom in law’s insurance made us switch. and the nightmare began, they are the most incompetent and disorganized staff I have ever encountered, her prescriptions are almost never ready on time n oh whenever we need dr’s authorization.. I have to call them and the dr’s office back n forth mutiple times to finally get the drugs. What makes me furious is that whenever i call n complain they don’t even apologize for the delay there’s just an awkward silence or they offer to loan a few days prescription.. like that some how makes their incompetence OK.

here we go again! as per last review! no meds again I think its time to talk to a lawyer about discriminatory pratices

Hmm, definitely been to cleaner CVS stores. Definitely been to CVS stores that had better customer service.
This CVS had boxes and boxes of inventory on their floor, looked really unorganized. I felt bad for the employees, they were probably slammed with a ton of work.
The bad thing is that the store looked like they just opened (I went at 7:30 AM in the morning) but it looked like a disaster. I only go here because it’s the place to go before work if I have any needs but otherwise will stick to the CVS that I love near my home in Folsom.

Had to go in one evening after hours. Employees were less then helpful. Urgently needed liquid Benadryl for an allergic reaction. I was in the allergy section for like 10 mins. and all I could find were Benadryl pills… I asked the clerk and the had ZERO answer and were ZERO help. The next day my son seen his pediatrician who prescribed him a steroid that I could only find available at this Pharmacy. I was not delighted, but hey had to do it. I FOUND THE FRIGGIN BENADRYL with the BABY MEDICATION. Who the hell puts a ONLY 6 and OVER ALLERGY MEDICATION in the BABY SECTION? I must admit the Pharmacy tech who helped with my sons prescription was helpful, but not the nicest of people. They could SERIOUSLY use better management and MUCH BETTER MANNERS AND LESSONS IN CUSTOMER SERVICE.

I’ve tried to work with this place. On all occasions I call to speak with a pharmacist I’m put on hold told to «wait» and have to call back after being on hold for ten minutes. I’m usually told that «there’s only two of us». I just called to get a prescription transferred and was told that I should call back «to make sure they’re working on it». That’s rich. Why don’t you make sure your working on it? Seriously, you have to be on these people’s ass if you want a medication refilled. This is a small suburb in Sacramento, I could understand if they were busy during certain hours, but they seem to be way too swamped to get things done efficiently anytime I call. Once I called and was told that they couldn’t find me by my name or birthday or phone number and that I did not exist in their database. I called another CVS and of course they were able to find my name and medication in the system when I spoke with the pharmacist tech again I was told «I spelled my name wrong». I told her «I don’t spell my name wrong. You spelled my name wrong» I learned how to spell my name in pre school since then I haven’t really messed up spelling my own name. When I went to go get my refill tonight, the two guys there were ready again with the b.s. «We’ve been very busy» so I didn’t get my medication and had to deal with the most insensitive pharmacist ever. I asked what time do I have to call to have my prescription ready at eight pm, five? He said, «pretty much». Such an asshole. This place is shite.

I am only giving this place 3 stars because I don’t think any quick drug store really deserves more. Sometimes its hard to find what your looking for. At times there is a long line at checkout. Other then that its your standard drug store

Oh wow – this store is the most mixed up, disorganized, understaffed, understocked store I’ve ever been too.
The real «gem» is the pharmacy! Imagine that you put a group of third graders, wait, kindergarteners, in charge of a pharmacy. Then stand back and watch the «circus» unfold as numb employees thumb through 80 little white bags, at least twice, before thumbing through other bags sitting in alternate locations around the area – eventually returning to the original bins that they’ve looked through twice – and the process repeats. My friends and I now regularly share «CVS pharmacy moments» with each other. Please go just for the comedy of it all. You too will find yourself standing, waiting, waiting, wishing you could step around the counter and help these poor, misguided employees out.

This review is about the pharmacy staff as well:
Every time I use drive thru (which is most of the time) or even walk up to the counter at this pharmacy the staff are very rude. Every single one of them. They never smile at the customers, they never are friendly, they are short and snappish in their speech towards customers, and it’s just awful. It’s like a contagion of rudeness and grumpiness has completed infected all the pharmacy staff at this location. I’ve never seen anything like it and I’m at a loss to understand such horrible attitudes. It’s like they all accept it and this is the way they exist at work or something like it’s normal. I don’t like it. I don’t like it at all. But unfortunately this is the most convenient location for my work and home.

This has thee WORST customer service at the pharmacy! Tall stick older looking guy. A old man who looks very depressed with his life was very rude to me and my husband. We had a couple questions and he barely answered them rudely. We had called up later and asked him to politely apologize and got hung up on. This pharmacy has
Lost me and my whole family’s service. Hire some people who know what their talking about and has better customer service!

Its not the pharmacy that I have a problem with its the store in general. Everytime I’ve try to just run in there & purchase something really quick it NEVER is really quick. They need MORE cashiers. I waited this time 10 minutes to purchase a redbull only to just leave because I was now late for a meeting because only one cashier was working. Others were complaining in line as well. Its ridiculous. There is no attention to customer service in that store.

Worst customer service ever! Today we went to the store to get some Tide detergents and the associate by the name of Ray was rude and did not allow us to use our different coupons for the 4 bottles of Tide. They had no limit and the coupon stated you can use 4 like coupons. CVS really need to retrain this guy! He was not friendly and was not willing to listen at all! I will never go back!

I don’t feel comfortable giving this pharmacy 1 star because it deserves so much less than that. This is by far the worst pharmacy I’ve ever been to. They are disorganized and mismanaged. Seriously, how often can you screw up a prescription? The people here don’t really care about their customers. They are rude and disrespectful. This pharmacy has caused me so much unnecessary stress. I put up with them for 6 months. I had to find another pharmacy even if it means driving a little further.

I come here now and then for some must-​have cosmetics when I’m too lazy to drive all the way to Target and happen to have a coupon to use. I find them pricy compared to Target (I can, for instance, get the same Rimmel liquid eyeliner for $ 3 – 4 bucks at Target, compared to $ 7 at CVS) but convenience is everything when CVS is closer to me.
They recently revamped their cosmetics section, which I find confusing as all hell. I can usually find what I need but only after walking up and down the isles multiple times and maybe flagging down an employee. Besides their coupons, they sometimes have their cosmetics on sale, which is a plus. If you wait for their sales, you can get your cosmetics at a really decent price.
The store itself is spacious. The employees are polite. Besides cosmetics, they have some snacks (chips, cookies, candy, chocolates, ice cream), a selection of wines and alcohol, as well as greeting cards, and of course, medicine, since it is a pharmacy. This location is always busy, too, so be warned, though you luckily don’t have to wait in line for too long as they are usually pretty quick at ringing customers up.
Brownie points for them being open 24 hours a day!

I came in yesterday and as soon as I walked in all the employees were helpful and asked if there was anything I needed help looking for. They seemed to acknowledge everybody that was coming in considering it was a bit busy during that time. This location always looks clean inside and out

If you’re in dire need of a quick snack fix, alcohol refills for a party, or last minute gift ideas, this 24 hour CVS might do it for you. I try to avoid drug stores most of the time because all their prices are extremely high. However, I’m writing this review based on the pharmacy.
The pharmacy is HUGE! Tons of workers and it gets very busy. What I don’t get is why does it take so darn long, why is there only one guy at the register, when there are about 7 employees in the back? Granted, prescriptions have to be filled, but it is possible to take a quick break and help the line go down, right?
That was the only frustrating thing, but once I actually was helped, the staff was very friendly, and made sure that my transaction went smoothly. There is a drive-​thru as well, if you’re in a hurry and need your meds.

This is the most disorganized Pharmacy in the history of forever.
Drop of prescription at 4pm and informed it will be 2 hours to fill it. Arrive 4 hours later and its not ready… wait until 5 minutes before closing to get it.
What does the pharmacy dude say to make us feel better? «Sorry BRO, its real busy.»
Niiiiice.