American River Dental

I’ve been coming here for many years, and I have always received outstanding care. The staff is friendly and the office hours allow for any schedule.

I love American River Dental !!! Such an amazing office to be apart of ! Everyone is always smiling and so friendly. I love coming here and getting my teeth cleaning. Cheri is so gentle and always takes care of me.

I have been coming to American River Dental since I was a child and I count on them to help me with all my dental needs (braces, fillings, crown, whitening etc). Dr. Holm, Katie, Sherri, AND Teri are all amazing! I highly recommend them to all my friends and coworkers.

I had a dentist app. Today with Dr. Riach. He was super kool. And i have a little fear still going on being in the chair. But he was very gentle and clear of what i need done. Kit was also the sweetest assistance in helping him. Thank you Dr. Riach and of course the whole staff.

Cheri is awesome she is a great hygienist! She is so gentle and my teeth are so clean and feel great!

So I’m a big baby and, basically, a dentist’s worst nightmare. I’ve been cursed with a hork reflex that sets me to gagging like an elephant seal choking on six pounds of dirty diapers any time even the least thing touches the back of my big-​baby throat hole. Like, as in, they can’t do anything hardly without me going into convulsions and threatening to puke. And since I’m a very large man, height and girth, dealing with the whole-​bodied spasms of my patheticness is akin to doing dental work on a Bengal tiger WHILE it’s coughing up hairballs made of razor wire. It’s awful.
And yet they are so nice to me. Every time.
My poor hygienist, Karen, has gone so far as to resort to old-​school scraping tools to do my cleanings because I am too much of a little girl to handle even a sonic cleaning without death-​throes and spasms that have me heaving wormlike toward the shores of Lake Vomit. And because Dr. Acheson has pretty much every possible credential in the dental universe, they also have sedation dentistry so that, for the root canal I had to get done that I actually lost eleven pounds from stress in the two weeks leading up to it, he just knocked my gimp a$& out, handled business, and sent me home neat as could be. All that whining and sniveling my wife had to put up beforehand … for nothing.
Bottom line, thanks to American River Dental and Karen and Dr. Acheson, my teeth might actually last into my old age … along with my dignity.

I first went to American River Dental in the late 80’s early 90’s. I had a missing front tooth and Dr Holm did a bridge that has lasted forever. In the early 2000’s I had got another bridge due to a missing molar. I had to go to a different dentist because of insurance reasons and that bridge didn’t last 10 years. Now i’m back with American River Dental and Dr Holm fixed my entire smile. The difference is just amazing. I now smile without covering my mouth and I am a lot happier. The entire office at ARD is outstanding. I have to give a shout out to Jamie who takes care of the billing. There were no surprises and Jamie is simply an amazing person, I could tell after the first visit that she really loves her job. I also want to mention how kind and caring Terrie, the Dental Assistant, was with me. She really is good at her job and knows what she’s doing. I am attaching before and after pictures of my teeth to prove to whoever reads this review that ARD IS THE BEST. As you can see in the pictures I had a lot of work done and there was no pain involved during the entire process. One last thing I want to mention is that this is the first dental office that I’ve ever gone to that I hardly ever wait more than a few minutes in the waiting room even when I get there early so kudos to all at ARD because you guys know how to do things the right way.

While I have to say I did love my dentist, Dr. Holmes, I will not being coming back and purely because of the customer service I received from the receptionist. It was a one, two, three strikes you are out sort of thing for me. And customer service is everything to me.
1. She was calling on my work phone instead of my cell. Which was fine in the beginning but I had called the first time to cancel an appointment due to illness and asked to be called on my personal cell, that is in my file, and she ended up never calling that number. She called my work line 5 times and text my work line another three times. I called again to finally reschedule and left another message to call my personal cell. Again she called my work line twice. And just to note, I left my personal cell number on the voicemail both times.
2. After calling and finally speaking with her to get the appointment I asked about a billing issue (with my insurance) from my last visit. When I asked if that was done and what the amount was that the insurance company covered she didn’t acknowledge me and told me everything was fine. After attempting to ask again in a different way, still no response. I was beyond frustrated at that point so I figured I would just ask when I got in for my appointment.
3. The day of my appointment was a rough one as I drove three hours to get there. I hit some traffic once I was close (my fault for booking an appointment that was at the time school was getting out, I guess, on top of my currently illness) and spoke to her to let her know exactly where I was at. After having me hold for a decent amount of time, she got back on the line and told me everything was okay. I got in and because I was 15 minutes late they refused to see me.
Why would you not tell the client when you had them on the phone you were not going to service them? She wanted to reschedule and I was to annoyed with her serious lack of customer service to even deal with it. I wanted to let her know that her professionalism and attention to basic detail was seriously lacking but I don’t think it would have come off very well in that moment. I am still annoyed and it has been a month.

Dr. Riach and staff are always very welcoming, skilled and knowledgeable. Couldn’t be more pleased with their prompt and efficient service.

Wow, Cheri is the worlds best & kindest hygienist!
All the staff is great at what they do. Have had my wisdom teeth taken out with Dr. Holm and tried the IV sedation. Will never have serious dental work without it again — it was so great and stress free! Dr. Holm was great about everything and his assistant (can’t remember her name.) is amazing too — very caring and skilled at her job.
Getting dental work can be a stressful thing, but everyone here just makes it so much easier to deal with… so thankful for them.

Unfortunately I will no longer be coming here due to the front desk. I had made an appointment, and I even called to confirm the time to make sure, both of those times matching up. Come the day of the quoted appointment, I was informed that I had arrived an «hour» late for an appointment that I had been told was at the time I came at, as opposed to the current situation that I walked into. This is where the shit storm happened. The receptionist proceeded to chide me about how I was late and continuously blamed me, all while she wasn’t even making the next appointment. There were multiple people behind me that heard the conversation and we’re greatly confused by the utter disaster that was being caused by this one receptionist. Thank you for giving many people an absolutely awful time in the morning.
Edit:
I know that I have missed some appointments, but what I am telling you is the way your receptionist handled the situation is unacceptable. If you are too blind to see that then I am happy to leave you guys.

Been going since I was 22 tears old. I’m now 57 and still go here. Had Dr Holm as my dentist from the beggining. As a kid I had some bad experiences with a dentist. I then found Dr Holm. He put my anxiety at ease. I have IV sedation and get multiple procedures at one time. Dr. Holm will call later in the day to see how I’m doing. Thus place is 1^st class. All the dentists here are top notch. AMERICAN RIVER DENTAL!!!

I have put off having dental work for several years as I have had some really bad experiences. Dr. Holmes put me a ease immediately. I had extensive dental work (I was knocked out the whole time) and I could not be happier with the results. Everyone working here is great. Highly recommend.

Really nice and courteous staff and the dentist made my procedure go very smooth. Excellent people skills at this place

I’m brand new to the ARD family. The waiting room & entire facility is comfortable and clean. Gotta say, I REALLY LIKE Dr Riach and the entire staff at ARD. After two «get to know you» visits I went for my first «dental work» visit today w/​Dr Riach. I was very very nervous for various reasons. One being, I’ve had the same Dentist /​RDA /​RDH for 25 yrs. My dentist recently retired as did the RDA/​RDH. They had been through many life changing events w/​me, the good/​bad/​ugly ~they are tough acts to follow. The transition has been a bit difficult for me, but ARD has been very welcoming & understanding. I will miss my old team very very much, HOWEVER, I KNOW I’ve put myself in fantastic and capable hands. Here’s to a GREAT new dental team and new friends.

I have been coming here my entire life and I wouldn’t trust anyone with my teeth other than Dr. Holmes! Also my hygienist is super sweet and has also known me since I was a small child. It’s great to see the same faces and have that relationship with someone who’s working on you. And people who really care about doing quality work and making you comfortable.

I have been going to this dental office for years, my family also does. I had Veneers put on my front teeth I now have a beautiful smile. Shelia the hygienist is wounderful, I have never had a better experience then I have had at this office. Dr Holm is the most gental dentist and great with kids.

My first impression was great, from my phone call to how I was greeted. The staff is definitely professional
, Dr Holm and his staff made me feel so comfortable. I am so happy to have Dr Holm as my DDS.

I have had two painless root canals/​crowns, Invisalign to straighten my teeth, whitening, and comfortable cleanings with the hygienists all under one roof! I can’t say enough about Dr. Acheson and the entire staff at American River Dental. Very convenient hours and love that I can have all my dental needs met in one office. Thank you! Thank you!

ARD is the best dental office ever. The staff was knowledgeable kind and compassionate. Dr Holm is an artist my smile is beautiful again. Best of all his shots don’t hurt!!! Thank you ARD!!!