Prestige Lexus

I am extremely pleased with the experience I had at Prestige Lexus. I handled most of the transaction over the phone due to living 3 hours from the dealership. Artice Norvell was a fantastic Sales Consultant to work with. He was attentive, responsive, fair, and quite personable. After arranging most aspects of the deal over the phone, I went to the dealership to finalize the transaction and was treated with nothing but respect and appreciation. The financial portion of the transaction went equally as smooth thanks to Gene Santini. I would highly recommend Art, Gene, and this dealership to anyone in the market for a Lexus.

I read the past reviews about them selling lemon certified cars, poor service, and other issues and in my experience nothing has changed. I like Lexus, but I would suggest using anyone but Prestige. I really wish they had a negative rating titled «you would be happier as the person alone in a dark room in a horror movie».
I wanted to buy a 2013 or newer certified GS350. I found one and called about it, but it was already sold. A could days later the sales manager calls me and says they have two more in. I told him my budget and he said they could do that. I also made it clear I did not want an F sport or low profile performance tires. The standard wheels on a GS350 can use fairly standard touring tires. The larger wheels can’t. We will get back to this though. The dealer is 120 miles from me, but finding a good GS350 is not the easiest. I was driving close to them anyway so I decided to stop. The car was hat I wanted, I told them what I was offered from other dealers for my IS250 I was trading and quoted for the extended warranty and they beat it so I bought it.
This is where it goes down hill… We already had an agreement on prices when I arrived to do paperwork. Apparently though the manager still needed to look at my trade. He didn’t look at it originally, so whatever. This however took close to an hour to get him to look at it. After this getting the paperwork done took nearly over another 2 hours. The finance manager was great, but the rest of the staff.
If it just took a long time to complete the transaction then I would not be too upset, but it’s barely the beginning. At this point things become a train wreck worthy of The Grateful Dead performing a song about. Within a couple miles of leaving the lot I notice the car has a vibration above 45mph. I checked the tire pressure on the computer and found the tires set to 39psi to 43psi when the factory setting is 33psi. So I figured it was the tire pressure making the ride rough. I got home and set the tire pressure to 33psi, but the problem persisted. At this point I figure they sold me a «certified» car with a bad rim.
I bought the car on a Saturday, so I called Monday and spoke with Nivea. They originally asked when I could bring it in… I told them I wanted it picked up as it was a problem with the car from when I bought it that should not have existed. I was told the salesman, Alex would call me the next day. When he called he tried to get me to meet them half way. After a bit of going back and forth I decided to call Lexus Corp. They said if they can’t pick it up I could take it to my local dealer. However they agreed to pick it up.
They originally sent out a driver with a loaner car. However the loaner smelled heavily of smoke, and given I’m allergic and my wife has asthma I could not drive the loaner. I was then told that they were dispatching another car that was not smoked in. Hours later it had not arrived. I called the dealer again and they didn’t actually send the other loaner. They decide to send a flat bed tow truck instead, which left me without a loaner, which my certified warranty I paid for entitled me to. So okay, bent rim, I should have had the car back in a day or two, nope.
To begin they were never able to arrange a tow until the following Monday. So were now at a week of dealing with it, and it’s just getting to the dealer. So they picked it up in the morning on Monday, so I called end of the day Tuesday to see what was wrong with it. I was told they were still trying to diagnose it. I kept following up and I was told multiple different things at different times. First it was it was not the wheels or tires. Then it was the wheels and they were replacing two. Then they were just going to repair them. Finally it turns out they had to replace all tires and two wheels. I was told on Thursday I would get it back Friday. So this should be ending here, but it gets better.
So Friday comes around, and I’m all excited thinking I finally get my car I bought 13 days ago back. Well unlucky 13 for me, that morning I find out it won’t be done until Saturday, but I would get it Monday. I told them I needed a loaner car for the weekend. I get a call back several hours later saying they can’t provide a car as they didn’t have enough time to get it to me. Well of course they didn’t have enough time, they waited several hours to respond. Great plan on their part. After having to make several calls they said rent a car and they would cover it, just not anything fancy, you know like a Lexus… Anyway no rentals were available so my wife and I had to run around to make things work all weekend and bum rides from friend.
I finally got it back but it took over two weeks total to get it somewhat fixed. They still sold me a car with performance wheels that was not suppose too. I still have a call in to Lexus about being defrauded. Sadly I could double this with the failures but am out of space. Just for your sanity and safety stay away.

Love the experience doing my car service there. You can book the time on their website, which is super convenient. The waiting area is nice and clean. I always got a free car wash which is even better than those car washers. Highly recommend.

Took my car here for service about a week ago and was very pleased with the service department. Even though I work down the road they gave me a loaner and were very easy to deal with. They serviced the car very quickly and was very satisfied with the wash they gave my car. All the service personnel were friendly and makes it an easy decision to service it here again. Thanks again Prestige!

Sorry I have to knock off two stars. The parts specialist who sold me the pads doesn’t work there anymore and the last two times I have been there had not be particularly great. It was three stars A OK. I don’t want to mislead fellow Unilocalers.

Our overall experience wasn’t that great. We went in to speak to a sales associate about making a purchase and waited for about 10 minutes. Someone came out — they were nice enough — had some good conversation and felt at ease. We settled on THE car, but we spent HOURS waiting for our sales representative to get our trade assessed, and do what ever else he had to do. «a few minutes» would turn into 45 of just sitting and waiting. When we didn’t like the numbers they came to us with, we kinda felt like we were being yelled at. Honestly, we would have walked out if the price of the car wasn’t better than other dealers’.
Bottom line — we had much more pleasant experiences at other dealerships, but it wasn’t painful and we got a good price. But next time Prestige probably won’t be our first stop.

I got good deal for certified used car.
But paper works take long time.
also same to get NY plate

Yesterday, the engine light came on in my 2006 Lexus. I drove the car to Prestige without an appointment. Within 45 minutes, they did a diagnostic test and found a minor problem.
I decided to look at a new Lexus and I worked with John Demsey who could not have been more helpful or professional. I ended up buying a new car from him which I am picking up tomorrow. Never once did I feel that I was being pressured into buying the car.
This is my third Lexus from Prestige. I have always had my cars serviced by them. I cannot imagine how they could improve they way they treat clients or the quality of the service they provide.

Mr. Juron, Mr. Pinheiro,
My name is Tamir Kozrosh. I like to make you both aware of the POOR level of customer service which Prestige has provided me with. I assure you going forward I will not be renewing my lease, or entertaining the idea of ever getting another Lexus. My experience with Mercedes (my other car) is far more superior than my experience with Lexus. My salesman Josh Bloom was amazing. Long story short about a year goes by and I happen to get a flat tire. Mind you this SUV was a birthday gift to my wife to haul around our 10 month old baby boy. I never received a lug nut lock with this brande new GX 460 SUV. I was told that I would need to have the truck towed to your dealership and then PURCHASE a whole new set of wheel locks. I am going to do as instructed by the gentleman who needed to place me on hold about 5 times since he had no knowledge of your terrible policies or procedures. It’s not about the money, its the principle of the matter. I thought as GM, and VP that you guys should be made aware of the disregard around customer experience which is paramount to a corporations success. What a complete hassle, and making customer jump thru hoops to get something they should have been entitled to at the point of sale.
Tamir Kozrosh

The glue that binds the exceptional service here is a client focused DNA. I purchased a 2013 CPO with the help of the highly engaged Eugenio «Gene» S. Like any used car, CPO or not, there are line items that any scrutinizing eye might question. Gene was exceptional at providing thorough explanations as well as possible resolutions where he felt the standard could have been raised. The technical expert who updated the cars technology and software (sorry could not remember the name) was very knowledgeable and patient.
In the days following my purchase, i encountered a mechanical issue. After preparing myself with technical information and market research, i returned to Prestige for a resolution. Gene coordinated the revisit and connected me with Andy B (service consultant) and Adam (technician specialist) at service to address a mechanical issue. They were firm with their responses, but with empathy. And ultimately they addressed the situation quickly and was instructed to alert them and return if any issues arise. So my preparation, while it helped in the conversation, the need for negotiation never surfaced. They simply «did the right thing». Gene, of course, was there after the dealership’s official closing hour to say goodbye and sent me on my way with a big smile. Also worth noting that the entire team catered to me late on a Friday before a major championship NHL game was about to take place. I felt absolutely no sense of urgency from any single team member to depart early. Amazing.
Being in a client facing role for nearly 20 years in a global and institutional capacity, I am aware that many times, things go wrong. The question is how you step up to the plate and address it with the same passion and connectivity that you exhibited on that very «first date». Well done Prestige. Thank you Gene and team for the experience.

Just leased two vehicles from Prestige after having a terrible experience at another local Lexus dealership. Our sales specialist Jerry was exceptional. Highly recommend them if your in the market for a Lexus or any vehicle for that matter.

Unusual for me to give a perfect score to any business, but my car buying experience at prestige was too good for 4 stars. The professionalism of everyone I dealt with could not have been higher. From the condition of the cars I looked at to the quality of the facility, it was simply outstanding. Kudos to my salesman, Jon Crawford, who made my trip from Connecticut a worthwhile pleasure.

To start off, this dealership does not even deserve one star. «Eek! Methinks not.» does not even begin to describe how awful of an experience I had here. My mom and I called the dealership at 7 PM to find out when the latest we could arrive for a test drive. The salesman, Kevin, told us that if we got there anytime before 8 PM, it would be OK to bring a car out. My mother and I arrived at the dealership at 7:25 PM and started talking to Kevin who assisted us on the phone. At around 7:40 we were ready to go out for our test drive. He went to the back-​room to do something. We assumed he was getting the car ready. After 5 minutes, he returned and he took my mothers drivers license into the back-​room. After 10 minutes, he came out and proceeded to tell us that the dealership was closed and that we weren’t able to test drive a car. Mind you, we were ready to pick up a new car because her lease is up in two weeks. This dealership wasted my time entirely and lost good business. As I read other reviews, I can see they do this often so I’m not surprised. DO NOT GO HERE. Going back to Infiniti.

I have purchased many cars during my lifetime but working with Luis Madera and the team at Prestige Lexus has been nothing but excellent, not to mention my 2015 IS250 is an absolutely amazing car. The total experience was pleasurable and total luxury as it should be when you are spending a large amount of money. My husband hates shopping for cars and he even thought this was the most professional and pleasant dealership we have ever been to.
I’m in the business myself of servicing high end clients and Prestige Lexus delivered the exact service my clients expect, nothing but the best!
I would highly recommend this dealership to anyone looking for quality service.

We just bought a car from Prestige Lexus and was a breath of fresh air dealing with courteous professionals. Jim Pederson was our sales rep and he was very knowledgeable and had a great sense of humor. Helped us with no pressure to purchase and made the car buying experience pretty good being I can’t stand shopping for cars.
Without question I would recommend prestige and jim to anyone wanting a great car with an excellent staff behind it

I leased a GX 460 this past December and have had the car serviced for 5000 miles and 10 000 miles (which are complimentary). Both service reps Andy and Joe were very courteous and professional. The dealership itself is beautiful and clean. the waiting area for service is comfortable and stocked with bagels (in the am), sandwiches (lunch) along with chips, fruit, bars and bottled water and soda. both times they gave me a loaner and the whole process was smooth from beginning to end.

Brought husband’s vehicle in for service to reprogram door locks and windows that had stopped locking/​rolling down on ⁶⁄₂₈. Got a loaner, heard NOTHING for two weeks. Finally called — they thought we had picked up our car already!!! Picked up vehicle on ⁷⁄₁₂. On ⁷⁄₁₃ the car was having the same problem!
Funny how the sales department was quick to call when we dropped the car off to get us into a new one, but no follow up from the service department… during ANY POINT!!!
How do you not realize a customer hasn’t picked up their car and that you are missing a loaner car for two weeks!!!
The problem isn’t even fixed. We are looking to get rid of this 06′ model soon, and will be in the market. But will definitely be using a different dealership even though this is the closest one. Poor, poor service.

This past Saturday 01÷25÷14 I went today Prestige Lexus and bought my 3^rd car from them. I HATE buying cars… HATE it but the team Anna, Brad, Jane and Samatha made it so seemless and enjoyable it was AMAZING. Their customer service was OFF THE HOOK, I’m a nurse and I’m ALL ABOUT CUSTOMER SERVICE and each and everyone of them had it, their kindness and hospitality sure shined through…
I do not plan on ever buying from anywhere else… the 45 minute drive from my house in Jersey City to them is WELL worth it…

After just coming off of a very negative sales experience at a non-​Lexus dealership, I found myself to be jaded and skeptical over the whole car-​buying process. Do I HAVE to get a new car? «Yes» said my intuition, «you do». I noticed a Certified Pre-​Owned GS 350 online at Prestige Lexus and decided to stop in to take a test drive. Bruce Schaffel was my Sales Consultant and he was a joy from the minute that we shook his hand. He was 100% knowledgeable about the features and benefits of the car, I did not feel pressured at any time to purchase the car, nor did I feel that he was trying to pull a fast-​one on me. I was offered a very fair price for the GS and I was offered a very fair offer for my trade-​in.
Bruce, Jerry (Finance Manager) and Emilio (Sales Manager) were all an absolute pleasure to work with. On the day that I picked the GS up, Les spent a good hour with me going over the intricate details of the car. It will probably take me a year to master everything. Hell, the push-​to-​start concept is brand new to me… imagine the other 1,000 features this car offers.
I can’t say enough wonderful things about my experience at Prestige Lexus. Highly recommend.

I bought my Lexus from this dealership. The place is huge, and apparently they are the highest volume Lexus seller in the world. Bravo.
My salesperson was very knowledgeable about the cars. He knew how to do everything and knew the answer to every question I had. I was impressed.
When I came back to buy the car (at the end of the month), the salesperson wanted to get the sale in so it counted for his bonus and whatnot. This was fine– we did the financing plan (sort of) so he could get the sale in. I was a little turned off when they said we could drive the car home that day (they had one in stock) and it ended up taking a lot longer than I would have liked. A few minutes turned into a half hour, which turned into another half hour, which eventually became about 2.5 hours later. After being pretty adamant about getting the car home that day, the least they could’ve done was be honest about the waiting time.
I love the car itself. I was pleasantly surprised by how smooth the ride was and how sophisticated the technology in the cars is. They also have a great selection of hybrids. After test driving several cars, I would recommend a Lexus.