Ramona Disposal Service

I called up needing to dispose of some used automotive coolant. They told me what to do to schedule a pickup (call 877 713 2784), it is at their facility, but by apointment only. Very friendly, very helpful. And as a bonus, I was told I could drop off some household batteries I had been saving to recycle (AA, AAA, C, D, etc) and a old water heater at no cost (I am a RDS customer so make sure to call first otherwise there may be a fee for that).
Also I have worked in customer service before, and sometimes it IS okay to hang up on a customer, it depends on the situation, but sometimes you can only do so much to help someone and they just want to vent, or want the impossible! I was told Jaime was on the phone for over 35 minutes and did everything she could to try to help, but the call had reached the point where nothing more productive could be done. Sadly this happens sometimes, even to the best customer service representatives.
From what I have seen the RDS people are very friendly and helpful and go out of their way to help even the most demanding customers.

Yikes! Jaime needs a lesson in customer service. You never, ever, ever tell a customer «You’re very upset so I’m going to let you go.» And then hang up on them. :(Yes I was obviously upset, but hanging up on a customer is NEVER ok. (The only reason I was so upset was because they made a mistake and didn’t pick up my trash because the driver got confused with a neighbor who’s account was on old, then proceeded to tell me 4 days later that I needed a 3 foot perimeter around my recycle bins and trash can.)

I rushed in today to drop off two garbage cans of trash and a few assorted bags. It was a few minutes before closing. RDS has a problem with consistency. Their website cites hours til 5pm and their gate indicates 4:30Pm (issue Numero Uno. As I drove up an RDS employee said I could deposit the trash and the fee would be $ 37. and that they would send me a receipt tomorrow because the office was closed. After I offl-​oaded everything another staff member approached me and requested $ 42. Nope i was quoted $ 37, I quipped… long story short the office guy appeared and indicated that $ 42 was the number and said there was no one in a truck… effectively saying I was making stuff up. I don’t mind being wrong but I dont like being called a liar. So I backed the truck up and said if they wanted to load it back up they were welcome to do that. I want to note that this was a really nasty load of rotten food. They loaded everything back up… i folded the $ 37 buck up and went on my marry way… toodles.

Well, who would imagine I’d be excited about giving a disposal service 5 stars?
The folks are GREAT! When I called to start up service, I talked to a real person. Yes, a real person, Patrick (super nice & helpful guy) who explained that a dumpster that was left by the previous owner was paid up for another month and he explained all the associated details to me.
When I emailed Patrick to inquire about bulky item pickup, I got a quick reply about how that works. As I recall, at the time I called, the first item was free each quarter and each additional was only $ 15. What a deal!
My husband has been going to their transfer station (i.e., dump) and dealing with our e-​waste and hazardous waste and said that RDS really has it together. They have the efficiency of a large business with the personal touch of a small/​family-​run business. Best of both worlds!

RDS is a great company, with great rates! They saved me money, when a representative came out and analyzed my trash! He said about 80% of what I had could be recycled (for free) and we should get a much smaller trash bin. I am very thankful. Now that we switched from a company that doesn’t recycle to a company that does, we are helping our Earth, going green, using a local service to help our community and saving money. Thank you.