Chieftain Van Lines

I haven’t been this disappointed in moving company in a while. Chieftain was the inbound crew to unload our truck.
They showed up with one less crew member than they were supposed to, and moaned and groaned to us the entire day about it. It took those three workers 9.5 HOURS to unload our truck of only 14,000 pounds, most of which went straight into the garage.
They refused to cover the floors stating that it wasn’t a requirement and we weren’t «special». Our representative assured us that it was a requirement, but the crew didn’t care. They tromped through snow and dirt all through our new home, all over the carpets and hardwood floors. They even used their dollies on our hardwood floors, gauging the floor in several places because they were too lazy to even carry things down ONE STEP into the living room.
One of the crew members spent more time sitting on our couch or an office chair in our basement conducting business on Craig’s List to sell his truck than he did actually unloading.
They left trash all over, and left my bathrooms pretty gross, too, if you know what I mean.
Though I had the heat barely on (55) they felt the need to open all of the windows upstairs without asking, even damaging mini blinds, when I actually heard one of them say, «the dumb *%&ch thinks she needs the f%$&ing heat on». Classy.
They didn’t have a ladder in their truck, so instead they used my hutch to stand on to get boxes off the top layer, thereby breaking the shelves.
Finally, when boxes needed to go down stairs, they would argue and tell us that it should really be upstairs and why would I want something in the basement.
I don’t usually complain about military moves. It goes to the lowest bidder, I expect less than stellar service, but this one took the cake and made me feel compelled to warn others. I have never felt like my stuff was just trash to someone else before. I will say that the youngest crew member was polite and did place things where they were labeled. I feel like they don’t usually do mil moves, as they had to keep calling the office to ask about things. Either way, boxes were dropped, left all over, our mattresses were unboxed in the truck and dragged up the driveway.
All around, don’t use them if you have the choice.

Military move, everything was great! The driver, Chris, is awesome! Very professional and very helpful. They packed everything carefully and expediently and nothing of mine was damaged. I’ve moved a few times and this was by far the best company I’ve dealt with.

Chieftain Van Lines has moved us more than once and will continue getting our repeat business in the future if needed. We have always had a great experience with the family owned business. They were professional, caring, and very easy to work with. I personally have referred friends and associates to this company for moving and storage and have always gotten very positive feedback. I highly recommend them.

I purchased a piano at an estate sale.
The family lives in another city a I need to make arrangements to move piano. I called Saturday about 1:00 pm and no
recording. Their suppose to be open from 8 to 5. No customer service, now what, well… NEXT.

Chieftain is a local family owned business and to say they treated us like part of the family would be an understatement. They treated us better. This is the 3^rd time we have moved and they ranked up there with the nationally known companies for less money. Their staff from start to finish was nothing but professional. They even showed up early to unload our furniture. I am very particular with my belongings and they treated them as if they were their own. The nationally known companies leave marks on walls, scratches on furniture and there was not one mark or scratch on this move. I would highly recommend them to anyone.

I signed up for Unilocal just so I could review and warn people about using Chieftain Van Lines. Much like the previous review, things started off promising and professional, but quickly went downhill once the movers arrived. It doesn’t appear that they employ professional movers, but what looks like young college students or temporary employees. They don’t value your items and do not come prepared — no tape, no boxes, no moving blankets. I had to have them pull several items from the truck, because they would grab something before I had a chance to pack it up and just throw it in the truck. None of our furniture was wrapped in blankets or padded. When I inquired about this, they said they were wrapping the furniture on the moving truck. They acted annoyed and just generally pissed to be there. I know this is a hard job, but the attitude needs some adjusting. They marked everything on the inventory as scratched, damaged or stained — so always check the inventory people! And they highlighted certain areas of the contract for me to sign, which would void them being responsible for any damage. Very misleading. Once our items arrived nothing was wrapped in blankets, nothing padded and very valuable furniture was destroyed, scratched, gauged. All the upholstery was filthy and dirty on the couches and chairs. The movers also mentioned our things were moved several times in storage while waiting to be transported to our new place. Wouldn’t you want to touch our things as little as possible to prevent them from being lost or damaged? Chieftan would be the 3^rd «professional» mover I’ve hired and the very worst. Very sad and heartbreaking to see all your things treated with such little respect.

Military move scheduled almost 3 months in advance. First impression was good, family owned business, nice gentleman did the pre-​move assessment. Downhill from there. They packed up our items (hid a broken figurine among things they weren’t packing, when asked shrugged it off). They arrived on load out day with a miniature truck, after starting and not giving my husband a straight answer about what was going on informed him they would be loading 2 small trucks, unloading them in storage and waiting for a driver to be assigned. So that is moving our items 3 times minimum. Several days later and they still don’t have a plan to ship the items out with a possibility that they may not deliver until after our original guaranteed date. Meanwhile, I am living out of a suitcase with my 3 & 4 year old. NOT pleased… DO NOT use them if you can avoid it. I may post and update later… we are expecting missing boxes and lots of breakage given their «plan»
One star only because you have to give something.