Wilson West Agency

Beware renters stay away from this company! These people are pathetic and rude! I mean what else did you expect from a company with a D rating with the BBB, soon to be f when we file our complaints…

This agency was a horrible experience DO NOT utilize them or you will regret it as a homeowner or renter! Do yourself a favor and read their better business bureau reports that speaks volumes.

I had an awful experience with Wilson West. Unfortunately, I used them for property management and then tried to use them to sell my townhouse. I say tried, because they didn’t get the job done — after the six month contract ended, a different realtor sold the property in under 2 months (and in the winter, none the less).
They offered poor communication between landlord and renter, lost the pool access key and did not respond to the renter’s request for a new one, tried to charge me for repairs that had not been completed, did not catch broken items after the renters moved out that should have been charged to them…
I worked with 4 different employees, including the owner, and found them all to be unprofessional and have poor communication skills. I also think it’s sketchy that the owner himself has provided the company with a 5 star rating on Google reviews for the sake of trying to get the rating up.

The worst rental agency we’ve ever dealt with. Even though things were listed on our move-​in inspection report as broken or missing, we still got charged for them to be replaced. The house was a disaster when we moved in — the carpets hadn’t been cleaned, it was infested with fleas. There were several things in the garage — paint cans, boxes and a microwave — so we left it when we moved out (seeing as it wasn’t ours to begin with). THEY CHARGED US to remove that crap! There were screws in the halls and bathrooms (not even entirely sure why because they were in odd places, near the ceiling, above the bathtub, etc) and they charged us to remove those and for a gallon of paint to patch!!! I can’t believe we were charged for stuff that wasn’t ours. Ridiculous.
Be very careful renting from this company. You will be charged for stuff that you had nothing to do with and who knows if we’ll ever get our money back.

Wilson west managed a property I rented. Only option for payment was mail or drive all the way to their office and drop off.

Useless, boarding on criminally negligent. They provide no service whatsoever beyond taking their fees. Would not recommend them for anything property management related. Their tenant vetting process yields just the wrong type of tenent’s, the actual oversight of your property will be completely left out, any an all requests and communications will be ignored. The list goes on and on this is the wrong firm to use for anything.