WakeMed Brier Creek Healthplex

Was able to take my BlueSelect insurance and get scheduled for initial consult within a few weeks. Dr. Messer has been great to work with and i like the fact that they have multiple doctors on site as well as an ER attached to the doctors complex. Referrals were easy and after your initial appointment their online system for setting up appointments is VERY user friendly and you can see if appointments open up through out the day in case of emergencies.

I’ve been here on two occasions and both times all of the staff and doctors were friendly and thorough. There was less than a 5 minute wait. Everyone was personable and anxious to help. I am glad I came here

I would never recommend this location as an ER solution regarding anything beyond broken bones or needing stitches. Clean and modern facility with comfortable waiting area (s).
Went in in November — the place was empty and got right in and the nursing staff was great. The ER doctor however was incompetent at BEST and if I could remember his name I’d file a formal complaint regarding his competency.
I had been ill for about 7 days with a stomach issue and GI distress. It got to the point that I had chest pains and started vomiting. Being a woman the symptoms of a heart attack are different than in men and I was concerned with my new symptoms.
My blood pressure and heart rate were elevated which is to be expected and my potassium levels were low but that was also to be expected given I had started to vomit. My EKG was also a bit abnormal but nothing that wasn’t expected with how I felt.
The nursing staff stated my issue was probably not cardiac related but may be gall bladder related. They gave me an anti-​nausea drug which worked great within a few minutes and my chest pains stopped very shortly thereafter. Enough said right? WRONG!
The ER «doctor» continued to run tests — all my labs were normal, my abdominal ultrasound was normal, my heart rate and BP reached «normal» ranges and yet this «doctor» claimed i was setting up «for the BIG one» based on a slightly abnormal EKG and that I might not survive if I went home. He actually said «I’m afraid if you go home you’ll DIE».
After 6 hours of this continued nonsensical conversation I had to insist that I be checked out, paid $ 250 for my ER deductible, saw a cardiologist the next morning who proceeded to roll her eyes when I told her about his statements based on what she reviewed on my medical charts.
At her suggestion, I did go through tests including eco-​cardio gram, nuclear stress test, further EKG’s and a CT scan as a precaution. I just got the results of my last test which was a CT scan versus a traditional heart cath this morning and everything was normal with NO concerns of any heart issues.
Guy should be reprimanded or fired! AND I’M STILL GETTING BILLS FROM THEM.

Probably a great place to work if you want to work in a hospital but not be busy with any of those annoying patients! This place was virtually empty and you could tell they prefer it that way.
I would only visit this ER again if I was unlucky enough to be hit by a bus directly on their doorstep. Who knew this many uncaring people could be gathered in one place?
I was sent here by another doctor, solely on the basis that it was close by. With the exception of ONE of the ER nurses and the front desk staff, EVERY staff member treated me like I was an inconvenience to them. I should add that I was the ONLY patient in the ER for most of the day. I was checked in around 10:30 a.m. and checked out at 4:00 p.m. During that time I was mostly left alone in an ER room, given next to NO information about my condition or treatment (luckily, the PA at the Urgent Care who sent me to Wake Med had filled me in ahead of time on what they’d probably do), the main nurse in charge of my care was the coldest person I think I’ve ever met. The best word I can use to describe her attitude toward me, the patient, was contempt. When the doctor ordered an xray, the technician who came to get me had an attitude like I’d just interupted something very, very important and she was annoyed to have to come get me. (Doubly annoyed was she when I had the gall to ask if I might stop at the bathroom on the way there– the ER staff at Wake Med Brier Creek must not realize patients can’t stay in a hospital room for 5+ hours without food, water or a bathroom break. I had to go out into the lobby to track someone down each time I had one of these basic, human needs and the nurse or doctor seemed genuinely suprised by my request.)
Bottom line– I would never send a loved one to this hospital and I personally would have to be bleeding on their door step before I’d ever consider going here.

I actually thought I was in the wrong place when I walked in! The waiting area is so modern and CLEAN! The admission staff at the front desk were super friendly. I was greeted as soon as I walked in. I literally only sat for 3 minutes before I was taken back to my room. The nurses and doctors were so professional and nice. My visit was very pleasant. They made sure I felt comfortable at all times. The lady at the discharge desk who collected my co-​pay was very sweet! I highly recommend this E.R.

My wife came here when we had a scare early in her pregnancy due to spotting. They took an ultrasound but hardly gave us any information. At a check up at a different hospital, we later learned that they could have told us in a lot more detail what condition the baby was in. It’s like they wanted us to be afraid. Then, when it came time to leave, we had to sit down with a payment officer, but wouldn’t let us pay at the time of service. Instead, they had multiple parties bill us independently via snail mail without any real detail. You have to call an automated messaging system if you’d like to request that an itemized bill be mailed to you.