Wake Internal Medicine Consultants

I have been going to this practice for years and have recommended it to others but now I am done and will be seeking medical care else where. I have read other reviews noting the administrative issues… billing, lab results etc… Yes I have experienced this but have been pleased otherwise with the doctors thus have looked over it. The reason for this review is their incessant request for me to come in for a full physical. I visited last year and on the way out, I was given an appt. card for my «next» physical for the following year. I have never had a physical with this group. I called and canceled explaining that I have a yearly exam with my gyno and a yearly wellness check with my employer. The appointment lady actually argued with me. Eventually she took no for an answer and I went on with things thinking it was a fluke. I recently needed blood work to check my LDL’s per my work wellness check. The appointment lady put me on hold then came back stating she couldn’t take my appointment as I hadn’t been in for a visit in a while… I had gone in 3 months prior for a sinus infection but saw a doctor other than my own. She said I couldn’t come in for just blood work only without seeing the doctor. I said it was fine if they needed to set up an appt for that. I have to have it either way right? She said my doc’s nurse would have to call me back and would do so that day. Five days later I get a call from said nurse advising me that they would not be able to do the blood work less I get a physical… again with the forced physical AND my doctor can’t see me till after the first of the year. I need the lab results by the end of the month. They can however set me up with a different doc but otherwise no lab work. You seriously won’t see me until I get a physical that I don’t need??? I again explain that I have already had my yearly which included blood work and also had my wellness check at work. Nope… no appointment without my physical. Well ok… you have just lost a patient of several years… I made a quick call to my lady doctor and will be going in for said blood work next week. By the by her name is Andrea Lukes with the Women’s Wellness Center in Durham and she and her staff are amazing. There’s NO shortage of primary care physicians in our area so onward I go and good bye to Wake Internal Medicine!

I have seen several docs through this practice. they have all been great. Dr. hughes was worth the horrendous staff. She is the best! But now I am trying to see a GI doc. He was very nice but he scared the hell out of me that a procedure needed to be done ASAP. Apparently their ASAP is different than mine. Over a month and a half out they are scheduling me!
Then he sent me for bloodworm downstairs. I got there 15 mins before their posted closing time. The VERY rude tech said no she wouldn’t do it because it was too close to closing time! So I had to make a 30 min trip back today for a bloodraw which took exactly 3 minutes.
Their office/​admin staff SUCKS. Too bad because most of the docs are pretty good.
I think it is a function of the fact that they now do at least 5 – 6 deferent specialities. The practice has become way too big for personalized service.
Investigate elsewhere first!

Wake Internal Medicine Consultants, Inc. is a physician practice of 25 doctors treating patients at offices in Raleigh and North Raleigh. Internal medicine doctors diagnose and treat disease in adults. They are typically the primary care physician and guide patients in the prevention of disease and chronic conditions.

I’ve been coming here for over 10 years without an issue. I waited several weeks to see my regular doctor, but found my appt. dropped when I arrived exactly 15 minutes late –after finding coverage for my job, fighting traffic and a closed bridge all the way from Wake Forest. So, her decision to cancel me must have been determined earlier than that. I’ve spent many a visit waiting longer than 10 minutes, Dr. Myatt. Your disrespect for this long-​term patient is palpable.

Yep, I’ve been using Wake Internal Medicine for three years now and what can you say about your primary care physician? Overall I’m pretty happy with Wake Internal, my physician (Dr. Levin) is a great listener and has seen me through a myriad of treatments. The waiting room and exam rooms are ok, not super modern but functional. A lot of the specialty testing (blood, x-​ray, EKG) are handled in the same building so you shouldn’t have far to go if your treatment takes you in that direction. The nurses and admin staff have been fine for me and I’ve rarely had any issues with billing.
In the end, your treatment will really depend on your Primary Care Physician but Wake Internal Medicine has done a pretty good job for this guy!

«J.W.» must have been hungover the day he visited because I’ve had only excellent service from them with the issues I’ve had with my pjamscrote. AND — the IT Department (bon jour, Alen!) actually helped me resolve an issue with my Dell Vostro 330 (with i5 processor) while I waited! oh heavenly day!
please, don’t let one bad review stamp them with an ugly mark. Drs. Campell, Hughes et al keep my family and I secure in our health and batin like a pro!
thanks!

I’ve seen doctors in this practice twice. I’ll never go back. This practice is an administrative nightmare. Its no wonder that our nation’s medical costs are out of control. Wake Internal Medicine could be a case study of everything wrong with medicine in America.
The front end process for this practice is average. They are efficient in making appointments. However, they fail to contact you with reminders the day before. They are helpful though in communicating costing information upfront for those of you with high deductible coverage. Unfortunately, you can’t rely on their info. In one case, what they communicated to me for lab fees turned out to be 30% of what they actually charged.
Their phone system is typical for a medical practice — absolutely miserable. They make you wait through long, bloated messages and give little in the way of assistance in helping to locate the proper person. Unless you know the exact name and extension of the person you need to contact, don’t waste your time with their phone system. And you’re not going to get much help from their receptionist either. She was clueless on the most basic of inquiries as to the proper person to speak with.
The Doctors get a mixed review. One I saw was good. One was terrible. In one instance I was in the middle of a medical exam and I was asked to hold on a minute and the Doctor would be right back. I waited for 45 minutes. He never returned. I think he had to attend to something else, and simply forgot about me. I just walked out. In the other case, the Doctor was excellent. So, mixed results.
Where this practice fails miserably is on the back end. Their billing systems are stone age. They were capable of producing an account statement prior to making payment, but incapable of producing the same statement, post payment. I needed separate invoices for two separate charges. They couldn’t provide separate invoices. It was simply ridiculous. Their systems are probably capable, but I suspect their billing people were poorly trained. And the IT person that I met was just plain arrogant and of zero help.
I’m still scratching my head over how they communicate lab results. They made a big deal out of asking whether I would be interested in getting results via email. Yes, I was absolutely interested in using technology to communicate with my health provider. What happened? I got a form letter in snail mail. And they charged an arm and a leg for that communication. Again, these folks are stone age in their administration. I wouldn’t be surprised if they scratched our medical files in dried sheep skin using quills and ink wells.
The aspect that really grated on me though was just how very overstaffed this practice is. Everywhere I looked there were administrative people, just sitting around doing little. The billing office was staffed with 5 people. And little work was getting done. Secretaries and clerks were everywhere, and few looked to be doing any work. Why are our medical costs so high? Well, a large part of the reason lies in Medical Practices like Wake Internal Medicine … overstaffed, inefficient, sorry IT systems, terrible phone system, poorly trained and unhelpful people.
If you have alternatives to Wake Internal Medicine, I’d give those significantly higher consideration.