UNC Fertility

Dr. Fritz and the entire staff at UNC Fertility are amazing! The facility is gorgeous. The providers and nurses are compassionate, understanding, straight forward and professional. I had the best experience at this clinic and would recommend it to anyone. IVF is an extremely isolating and emotional experience, but I never felt alone during the journey and I know that the staff here truly care for their patients. Special shout out to my amazing nurse, Wendy. She goes above and beyond and cares so much for her patients. I can’t recommend this facility more. Also, I am just about to enter my 2^nd trimester, so I am so thankful.

Our Gynecologist have suggested here to take up few tests. The receptionist Erica was so good and kind. Everything went fine when we took tests. But we have moved from NC to Atlanta suddenly and so we were not able to get the medical records while moving. After moving to Atlanta it took several calls to get those medical records. Initially a lady have told that she can send the medical records immediately after receiving the Authorization for releasing medical records. But i didnt receive after 2 days even. So i called again and another person have picked and was so rude and told me that they cannot send it just like that as they are busy with some work. I told her to transfer to the person who spoke to me first. but she refused and didnt even cared of what im saying. She asked me to be on line and within few seconds she disconnected the call. I called again and she replied so rudely as «U just called me and i told u that it will take a week’s time to send the records».
I dont understand onething. We went for just a test and we paid for it. Then why the hell they r so rude with us to send our medical records. Felt so bad. Atlast got my medical records after 1 week.

The doctors seemed pretty capable and attentive but the lady in the finance office totally lied to us when we went to check on what our policy covered and when we got hit with an enormous bill later refused to talk with us respectfully about it. The procedures are way more expensive than you might thing and their financial people are not trustworthy. That being said, I think the medical staff is probably quite good.
So the latest update was that I got another bill for myself, not my wife as above, that I spent a year trying to figure out. The insurance company had no record of getting billed and I kept calling trying to get them billed so I could find what balance I actually owed. After a year and probably 25 hours of my time I finally gave up and paid it out without insurance. This place seems completely incompetent in their financial billings. As side note, they were offering «free» ultrasounds for the first visit but then happily billed it to the insurance company. Not sure if this is some scam or just incompetence. Someone in management should get involved.