I’m sorry to say, in my experience this 2-star rating is a little on the generous side. I called to have the engine on my riding mower fixed, but I had to depend on Harry to pick-up and drop-off the mower since I don’t have a truck available to me. Although he repaired the mower quickly, he failed to let me know that his access to a truck was very limited and I had to wait a long time to get my mower back — so communication was a significant problem in our dealings. In addition, he seemed irate at me for his limited availability, and our difficulty arranging a time to bring the mower back. AFTERWARD: 4 months after his initial repair, my mower stopped working again; I contacted Harry to ask if he still had limited access to a truck, but communication has continued to be a problem. I have opted to have the mower fixed by someone else. The *new* problem is closely related to the old problem(1st problem involved the intake valve, the new 2nd problem is a stuck exhaust value) — but I’m not going through that problem with Harry again. I think if you can transport your problem engine to Harry, he(and his father, who advises him on repairs) can do good work — but beware of the communication gap, because in my experience Harry won’t volunteer more information. He was a nice guy, but I don’t think I’ll be back.
Gordon H.
Classificação do local: 5 Raleigh, NC
My first experience and it was fantastic! Harry is a good communicator, cares more to ensure his customer is taken care of than any business I’ve encountered, and is a smart and engaging guy. But far beyond that, Harry knows his stuff and is efficient and does great work. My equipment came back looking and working in much better than it has for years — as good as new. And I got it the same day I brought it in. Triangle Small Engine Repair delivers customer care like it should be done. Nice, honest, and caring. You really gotta love a business that actually does good business.
Jordan A.
Classificação do local: 1 Garner, NC
I took my pressure washer here because it was not producing pressure. My suspicions were that the pump needed to be rebuilt. After they had the machine for a couple of weeks I called them up to check on the status. He informed me that the pump was OK and that it was the hose or gun that was faulty and recommended I replace them. He charged me $ 25 for his diagnoses. I felt his diagnoses was incorrect, so I ordered the parts to rebuild the pump myself. After rebuilding the pump the machine worked flawlessly(I did not replace the hose or gun).
C D.
Classificação do local: 5 Raleigh, NC
Harry at Triangle Small Engines diagnosed and repaired a pressure washer of mine within an hour of drop off. The convenience of his location and the fact that Harry is able to make quick diagnosis of the issue makes him highly reliable. The pressure washer ran great while I cleaned my two story home, patios, and driveway. Started on the first pull every time. Triangle Small Engine is family run so it makes it even better to help support a local business.