Southwest Airlines

I know that they cannot control the weather, but they can greatly improve communication with their customers i have gotten conflicting informatio, was booked on a flight by a supervisor, then found out the flight had been canceled before he made this reservation. I asked to speak to a supervisor on Tue evening at the Raleigh airport, he was paged 6 times, did not answer any of the pages, the webpage listed my flight as delayed at 2:00 pm, i did not recieve any email about this until 2 hours later i find all of these instances unacceptable

Southwest is my favorite airline. Bags fly free. Happy and funny employees that love their customers. What more could a passenger want? One of our bags was 10 lbs over the weight limit so we just checked a backpack since each passenger can check two free bags. I also like how many flights offer free tv so you can use your phone or tablet or ipad and watch tv or episodes while in flight. If you want to browse the web, pay an additional fee and keep in touch and at work while on the go. They also offer complimentary drink service and peanuts. If you want a cocktail, those are only $ 5 and served with a smile. I make sure to check in 24 hours prior to departure to get a good boarding zone.

Southwest is always a pleasant experience. Is nice when the employees are happy and content with the company.
I really liked the FREE TV on flights. And the reasonable priced Internet.
Southwest always sets the bar.
Thanks.

I can’t say enough about the service, professionalism, flight experience, and just overall fun that Southwest brings to flying! Each time I fly with them I realize what I’ve been missing! The prices aren’t as cheap as they used to be, but certainly still cheap enough. The fact that you can change flights, times, destinations all without penalty or losing a dime! I monitored my recent flight for nearly two months, and every day that the priced dropped I would rebook! I ended up returning nearly 10,000 points to our account and walking with about $ 125 in vouchers! If your willing to do the leg work, then they’ll reward you for it. I also can’t say enough about not having to drop $ 50 for two bags either! Love Southwest!

Bags fly free! At least the first two do, as long as they’re under 50# each. Airline blackout on the east coast and SW was flying again shortly after the blackout was lifted.
We were 20 minutes past when our connection was supposed to take off in Chicago and SW held the plane for people to make their connections from other incoming flights as well due to the east coast blackout. Not going to complain much about a flight being delayed when they do it for a good reason.

Have flown SW six times this year. Five of those flights have been delayed, only one due to weather. Just landed at RDU and it’s 1:40AM, two hours later than I was supposed to be here. Reliability is not their strength.

Southwest is the only airline I will use due to not having to deal with snobby/​rude first class wannabes and we get FREE luggage. As a fashion major – I need all the luggage space I can get.
My star rating is specifically pointing out how there is nothing worth paying for at this terminal. Southwest should speak up and get a good bar or some better food options in their terminal location. Seriously it is bad… Bad enough that I have thought about next time I fly to NC I will fly a different airline so I am not forced to eat crappy food.
Side note! TSA was the WORST at this location. I have never been yelled at for chugging my water before entering security. BEFORE entering, like chill man I wasn’t even on your side of the carpet yet – still haven’t even CROSSED into security – ass.

5++++++ stars!!! There are so many reasons southwest is the only airline I will fly if they are going my way. Spacious leather seats. Friendly staff all around!
They have the best cancellation policy I’ve ever experienced. I’ve literally cancelled my flight 5 minutes before departure time and still had the money spent to use on a future flight. The staff is so helpful and always friendly. Even to jerks that try to argue about mechanical or weather delays. It’s amusing to watch a southwest agent keep their cool and smile with a belligerent passenger.
Southwest forever.

Horrible! Had great reservation with American Airlines now being treated like a farm animal. Actually we treated our animals with with dignity and respect. These are the rudest airline personnel I’ve experiened. It is flight US 2067 RDU 405 CLT 506. I am absolutely done with US Air and the staff with the attirude.

Never flying #southwestairlines again. I am so disappointed In. Their rude, unapologetic, and unprofessional customer service especially at #rdu by their customer service management Becky in baggage. I have over 100,000miles with southwest on my #southwestchase I am canceling my credit card and will never fly again with them. I am calling the better business bureau and #southwest to report the horrible service I got and treatment from their management in baggage. If anyone needs a fly and are looking at flying southwest I will personally find a better flight for you on a different carrier than have you fly southwest. Shame on you southwest
They’ve lost my luggage and had no information for me. I and traveling with a toddler who wet his clothes on the plane and I forgot to pack a spare With me. I waited for over an hr until they told me and 5 others on my flight they had no idea where I luggage was or when and if we would get it. I’m visiting and only had clothes on our back. I went to target to get a change of clothes for my son and and toiletries for us and the said hey would only reimburse 50 $ for two people (two people !!!) meanwhile they had my luggage 14hrs later and didn’t tell me even when I called asking if they found it they kept saying no. I went 36 hours without luggage for myself and a toddler. Those with kids let alone 2 years old know they go through more than one set a day. I could go on but its too upsetting. One last thing they also broke and damaged my luggage.

Horrible experience. Will not fly with them again. Whole plane’s luggage went MIA. Stuck for an hour waiting without anyone updating us or caring. Then discovered at rental place that they lost our reservation that we made through — guess where? Southwest. Such a frustrating experience.

I had a terrible experience with Southwest today. I have been a Southwest Card member since 2002. I have been an a-​list member for 5 years. I missed the first flight I have missed in over 5 years and evidently they have a fairly new policy that forces you to forfeit the money you spent on that flight if you don’t notify them within 10 minutes of the flight. They stole my money from me. I’m sad I had this experience. Before this experience I was a major advocate of Southwest. No longer. I will actively and willingly share my experience with all those I associate with.
Signed a saddened long term customer,
Jason Brown

Just love southwest airlines with the open seating. Boards and disembarks faster than any other airlines, crew is always pleasant and frequently funny. Seats seem a bit roomier than others too.
My plane was late and they announced that they had checked and all connecting flights would be OK.
It is amazing how far some basic customer service and kindness can go to make flying a less crappy experience. Especially since I fly for business and bit for pleasure.
If only southwest flew everywhere I needed to go. I always look to see if I can take sw before booking with one if the big unpleasant airlines like USAir, united, delta, continental and whomever else is left.
The only airline I like better is Virgin airlines.

Bright orange and blue planes, all-​leather seats, friendly employees, and no ridiculous fees if you need to change a flight.
Sure, you need to line up by number before boarding but you can choose your own seat. The earlier you check in online, the more favorable your boarding position.
Southwest will often wait for you if your connecting flight is late and you end up running through the airport.
My favorite airline.

Really enjoyed my flying experience with Southwest. If you get a flight with complimentary wifi for watching Dish Network make use of it. I spent my entire 5hr flight from Raleigh to Las Vegas watching HGTV! Also, Southwest has some of the best prices on flights from the East to the West.

Booked flites from RDU to Denver as a last-​minute decision to visit family for the Easter holiday and opted for SW to get the direct flight. This was a terrific experience. I flew 4 – 6 times per week for 15 years before retirement; but, seldom took SouthWest as company agreements were with other airlines. The plane was NEW (when did you last see a new airplane?)…attendants were cheerful & helpful… flight was silky smooth, which was nice as my wife hates flying… prices were reasonable… boarding & departure went like clockwork. Even got peanuts and beverages all along the flite… We’re fans now!

Yes, it’s in the «old» terminal at RDU.
Yes, you have to plan where where to park in the daily garage, so you can avoid a long walk to the terminal.
But… that having been said, I actually prefer using Southwest at the old terminal. The reason? Because they only share the space with Airtran and the security check point is literally right inside the door to the terminal. That means you get processed through security in about 5 minutes, vs. the new terminal where the rest of the carriers are. Plus, there’s a small number of gate in the old terminal, so the walk to your flight is short as well.
Be sure to download the Southwest App to your phone for easier check in. Just set a reminder on your phone for 24 hrs before your flight, click the App, enter your reservation number, and you’re all but guaranteed to be in the first seating group when it’s time for you to board.

I’ve been flying RDU-​FLL and FLL-​RDU with Southwest constantly for the last 5.5 years. 2 free checked bags, cheap flight prices, on-​board snacks, and open boarding — what else could you ask for in an airline company? I’m a huge fan!

Holy cow. They HELD the flight for us! We had a delay coming from Seattle to Chicago by 5 – 10 minutes and we were the last 2 people on the plane.
We had 4 flights total with Southwest just before Christmas. RDU to SEA with a layover in Denver. Then SEA to RDU with a quick plane change in Chicago Midway.
Tickets were purchased online. Price was slightly higher than what else was available on travelocity or other travel sites, but the fare includes TWO CHECKED BAGS EACH! This was very important to me because we are traveling specifically for the holidays and lots of presents were packed into our luggage to and from Raleigh. I signed up for the Southwest airmiles plan and we’ll see how that goes. I checked in online the day before the flight and this gives you a number in line for boarding (seats are not assigned). Checking bags at RDU was fairly painless. The line moved quickly and the process was easy.
West bound flights had the comedic flight attendants. They were hilarious! I like it when people can have a sense of humor about their jobs. «These is a seatbelt, if you don’t know how to use one, where have you been for the last several decades?» «Smoking hasn’t been allowed on aircraft for the last 30 years so don’t do it.» Etc. I tried the wi-​fi they offered on the plane. It ws $ 5 but it was so slow it wasn’t worth it. However, it was for the whole day and we had 10 hours of flying so I could check social media and email on the flights.
Flights were smooth. Adequate leg room (better than American Airlines). Free snacks too! Free nonalcoholic beverages and airplane bottles are only $ 5, but they don’t take cash. Luggage was at our destination as expected.
All in all, I’m happy I chose to go with Southwest this time. I will be flying with them again.