Southern States Mazda of Raleigh

Horrible Customer Service from the service center. They were incredibly rude and talked to me like I was an idiot when I simply asked to retrieve my keys from them. I am sure they were just mad that we decided to take our car elsewhere to get something minor done for a lot cheaper than they were charging, but that is no excuse for the way they treated me.

I haven’t dealt with SS Mazda sales because i exclusively drive half-​broken 20 year old european shitboxes, BUT
Their service department is absolutely awesome. Tony and Ryan (the two service advisors i’ve interacted with) are both diligent, polite, well informed, and very helpful. I’ve had work done on my wife’s car a few times (mostly Takata recalls) and they’re always courteous and go above and beyond to hep out. And seeing as how I work service in another dealership, I can smell BS from a mile away — these guys are great and I wouldn’t hesitate to recommend them to anyone that has a Mazda needing service. Thanks again guys.

Service used to be great here but things have gone downhill over the last year. Never returned my calls. Impossible to make an appointment. There are better service dealers out there.

Great car but absolutely the worst customer service/​dealership. First, it took over 6 hours to purchase our car. Next, we were sold the wrong car so had to go back and resign the paperwork with the correct vin. Third, when we resigned the new paperwork they incorrectly named who was borrower and co-​borrower. And lastly we were told it would be a couple days to pick up a check they were supposed to cut for us to pay off a previous car loan. Three weeks later and we still hasn’t received it. The sales manager never called back after repeated calls to the location about the check and each time we were given hope that we finally were going to be able to pick it up something happened delaying it such as sending it to the wrong address, no one able to stop it or re write one, nothing but a ton of excuses. It took my boyfriend and I hours of going to the location and demanding the money we were promised to finally get it. I even tried to reachout to the general manager, but he also would never call back. The bad customer service obviously starts at the top and trickles down. Save yourself the headache, anger and frustration off dealing with this place and find a different dealership.

I bought my Mazda 3 from southern states. I did not have a great experience buying car here but went with southern states only because of the price and the color of the car I wanted was unavailable at other dealers.
After few weeks, I notice that the car tires were over inflated to 48 (suggested is 36).
Now, comes the service experience. Since, I bought the car from southern states, I preferred to go with them for the service too. I tried to make online appointment for scheduled service. However, after not getting a response I decided to call them. I called them several times and left voicemail. NO RESPONSE. After some time, I get a call and I missed it. They didnt leave a voicemail and when I called them back immediately, still there was no response. I left a voicemail and waited for two days. Then, gave one last try and gave up.
I now made an online appointment at a different dealer. Got a confirmation email and I called them to check about the service pack. Yes, they responded.
Very disappointed with southern states.

Honestly, I wish the service here had been better because I have always gone to a Mazda dealership for service on my car. I took it to Southern States because my car was in Raleigh when it started having issues. I explained the issues and was told that they’d check it out for $ 115. Ok. so that was fine. After checking it, they found that I needed a new transmission, oil change, tire rotation and a new air filter. Long story short, the quote was outrageous so I took it for transmission repair where 1. the people were so much more helpful 2. checking the car was free and 3. they let me of other issues with the engine and wheel bearing. «Anyone that knows cars would hear the sound and know the issue» is what I was told. I took it to another service center and was told the same thing so I’m not really sure how the dealership missed not one but two-​three additional major problems with my car. Paying $ 115 I’d expect them to do a thorough check on my car.
Had I known there were all these issues, I would’ve looked into buying a new car from the dealership… their loss I guess.

I have been trying to get the service appointment for my Mazda and called up at least 8 – 9 times. They would hardly pick up your phone. I had left numerous voice mail over the last week (Craig’s voice mail?) but never got a call back. Once I was lucky to have one service engineer on the phone, but he said that his computer is down then and promised to call me back in an hours time. I waited for 2 more days but never got to hear from him as well. Eventually after getting tired of making the phone call, I tried taking an appointment through the website but that also was a waste of time. Thanks Southern States, but I have had enough. With this kind of upfront service, I am sure I am not coming back to you guys again.

A few years ago our experience was that although they were friendly their sales and service was a bit disorganized, unresponsive, and untrained. Long hold times with parts department, service manager would disappear and sales people did not know basic specs like HP or MPG. They had relatively high service rates and all three times we brought our car in for even for a simple job resulted in it having to go back into the shop.
Then just about 3 months I went there to compare a new Subaru Outback and a Mazda CX5 GT and again I noticed more untrained sales people.
We did end up buying a Mazda CX5 Grand Touring but we got it elsewhere. I don’t know if there is anything necessarily bad with Southern States, I heard others have had no issue with them its just that we never had much luck with them over there.

Typically, I always thought that you get the run around with any dealership repair service. High prices and shotty service… but Southern States Mazda service is the exact opposite! Tony M., the service manager was so polite and easy to deal with. He kept me informed daily and did his best to save me money when he could. The best part was when I drove my car away and it seemed like I was driving a brand new car. Amazing! Highly recommend!

I started my search online this morning. I contacted 3 dealerships. Patrick H. was the first one to respond to my internet contact submission. I found him to be knowledgeable and not pushy at all. He gave me a fair price for the car that I wanted. I was able to do the loan application online to get the process started, so all I had to do when I arrived was test drive and sign some paperwork. The finance manager was well prepared and explained everything we signed to my satisfaction. I plan to take the car there for maintenance and service. Extremely pleased with this experience.

This review is for Southern States Mazda Services – located at the same address – I’ve got very good service here mainly due to Tony McMullen. He delivers the best customer service ! He squeezes me in for last minute appointments when my schedule is busy. My engine was making a lot of noise and it was so loud in the cabin even when i had my music cranked up. Evidently, this was caused by an after market part that another repair shop had replaced in my car and told me there was nothing wrong with it even when I came back to complain. Tony took really good care of me and my vehicle. He was honest and worked with me every step of the way!
Truth be told, I have had a bad experience at Southern States services years ago and I opted to go some place else. I’m glad I came back, they have really changed and customer service is first class.

Mike was very courteous and helpful. I was very pleased with the deal I got and my car is awesome.

Mike Young was very helpful with our new Mazda3. He really went the extra mile to make sure that we were completely satisfied with our purchase. I would highly recommend Mike if you are in the market for a Mazda.

I almost bought a car here, but at the last minute went to another place instead. That was probably a mistake, as we had a horrible experience at the other dealer. The people here are very nice.
However, we have been coming here for service ever since. The service manager, Tony M., is amazing. Super friendly, knows his stuff, treats women customers with complete respect, and pays attention to the smallest detail. Their service bay is also amazingly clean.
There is hardly ever a delay to get an appointment. For oil changes and other quick fixes, it’s a short wait in their very nice waiting room complete with free wi-​fi, TV, magazines, and refreshments. When my Mazda was going to be in the shop most of the day for a 60K service they gave me a loaner car and even detailed my car. When the battery died on my electronic key fob, Tony replaced it for free.
We will definitely keep coming back here!

Horrible! I wish I could only give no stars. They rush you through all paperwork and financing and once you buy the car if you have any questions or need anything you won’t be able to get a soul on the phone — not even the manager will call you back. There are way too many other dealerships that need and want your business run away from Souther States Mazda and consider yourself lucky.