Smith Exterminating Company

Big fan of Smith exterminating.

This is regarding their termite bond service. I have to preface this review with the fact that I’ve been using Smith for regular home pest service since April ’13 and they have been quite good.
However, I purchased a termite bond from them in May ’13 on the home i’d purchased and realized the other day that I hadn’t had a termite bond check yet this year. So, I spoke to my pest servicer, Davis (who is fantastic), and he informed me that he thought they did them yearly and to give the office a call. So, I did that just now and yes, they had lapsed in getting my bond checked by 6 months! And the customer service rep informed me that I should be the one to call and «remind» them to do this service to insure it get’s done! Now, in the past I’ve had termite bonds with other companies and they were always very prompt in showing up to my home to do this yearly inspection… why should I pay them over $ 600 to have the bond installed and then over $ 100 an inspection each year and also be expected to «remind» them to do this service?! VERY POOR CUSTOMER SERVICE in my opinion. Just thought I’d let others know this fact, just in case you don’t have the time or inclination to do calendar scheduling for a company that you already pay good money to for their services!

Smith comes by my gym every two weeks to keep the critters away. We’ve been extremely happy with our experience with them. I recently had a flea outbreak at my residence and Smith got rid of them in one visit. They even sent someone the same day I called to schedule an appointment.