Silver State Imports

I checked one of their vehicles and found a major problem with it. They still would not drop the price even one cent. At that point, I should have walked away, but they insisted they knew a place I could get it repaired on the cheap, so I bought it «as is.» After getting the vehicle home, I discovered other faulty items (such as the radio, cruise and climate controls not working), and also that the spare tire was missing. I returned the next day to a huge change of attitude. All of their cheery smiles were gone, and their opinion was «Oh well, you should have FULLY checked out the vehicle. The transaction is done now, so it’s not our problem anymore. As for the spare tire, somebody must have gotten into the vehicle that we left unlocked overnight and stolen it. We’ll see if we can find you another one.» So, I phoned or visited them every week for a while, then every month, until I figured out that it was just a load of BS and they had NO intention of ever making good on the deal. Within six months, I would additionally need to get more than $ 12,000 worth of repairs to that piece of crap they pushed onto me, but the cheapskate penny-​pinchers never did even get me a replacement spare tire. AVOID THIS PLACE. They will be your best friends until the transaction is done, then they will stab you in the back.

Silver State has restored our faith in the small auto dealers. After being burned by a previous small import car dealer we were very leary about purchasing through a similar dealer. Tony and the staff were amazing making sure we were getting a safe, quality car for our daughter at a fair price. There was no pressure and allowed us to take our time in making our decision. She was thrilled with the car and we will definitely buy our future used cars through Silver State. Our only regret is; we wished we would have found these guys 2 cars/​lemons ago.

I never felt once like I was being pushed into making a decision I wasn’t ready for. Justin the sales person was accommodating and patient. Honest the whole way. They even took the car for a pre purchase inspection for me. I can’t recommend Justin and Silver State enough.

Went today to see a car I had seen online and I couldn’t find it. I went around the parking lot 3 times looking for it and no one came out to help me, even though I could see people walking around inside. Since no one came out to assist me in any way I decided to look up the same car at other dealerships in the nearby area. After I found the car, I went to the other dealer and now in the process of filling out paperwork as I write this. they have a nice selection of cars but their customer service sucks, they have lost my business to the competition.

Being in the new/​used car market since my other vehicles were ran over I decided to stop in to Silver State Imports. When you drive by you see a wide variety of vehicles to choose from. They do have almost every vehicle make on the lot with a wide variety variety of prices, which is a plus.
I saw this nice Nissan on the lot, but it didn’t have the price listed in the window. I called the phone number while standing on the lot and a gentleman answered the phone. I asked him what the price of the car was that I was looking at. He stated that he didn’t know and that he was security and to call back Monday since they were closed. I thought it was odd him stating that because the big bay door to the shop were open, and I could see other customers and salespeople on the inside of the building from where I was standing. I walked up to the building and I asked them what time they closed. The gentleman said 7, then he turned around and said that we close at 5 PM. And then another gentleman said that if we had our vehicle on the lot that we needed to move it. I thought it was odd that they would say they closed at 5 when it was 6 PM at that time, and all of the doors were open, and they were assisting other customers.
From the impression that they gave me, I do not believe that they wanted my business, so I left the lot and decided not to go back.
I only gave them an extra star because of the vast amount of cars to choose from, but the poor sales experience left a bad taste so they didn’t earn the other stars.

Love the service! I was free to walk around the lot by myself without some sales guy tracking my moves and explaining facts about cars I don’t want. Then when I did stop and talk to the sales rep about my car, they were super helpful and very knowledgeable. They were truthful about things they didn’t know and tried to answer all my questions. I was allowed to test drive the car on my own and take as long as I wanted. All and all, a great car researching/​buying experience!