Roto-Rooter Plumbing & Drain Services

Raleigh, Estados Unidos

2.1

Aberto agora

15 avaliações

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Telefone
+1 919-732-3107
Site:
www.rotorooter.com
Endereço:
8820 Midway West Rd, Raleigh, NC, 27617
Paradas e estações próximas de transporte público:
4.6 kmZone 5: Rental Cars
4.7 kmZone 3: Park & Ride
4.7 kmZone 2: Hotel/Motel Shuttles
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Hoje

Hoje 0:00 – 23:30
Aberto agora
Horário local (Raleigh) 17:12 quarta-feira, 18 de junho de 2025

Horário de funcionamento

segunda-feira 0:00 – 23:30
terça-feira 0:00 – 23:30
quarta-feira 0:00 – 23:30
quinta-feira 0:00 – 23:30
sexta-feira 0:00 – 23:30
sábado 0:00 – 23:30
domingo 0:00 – 23:30

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15 avaliações para Roto-Rooter Plumbing & Drain Services

Não exige registro
Classificação do local: 5
Cary, NC
Bbw needed help! Toilet been running constantly.
Wayne came with a smile and a plunger ready to fix it.
Loved his attitude and his smile!!!
Highly recommend
3112 tech number.
Great job. Thanks
Classificação do local: 5
Brighton, MA
We had the pipe between our house and the sewer backing up because there as an object down the pipe that was catching the waste from the house. We had another Roto-​Rooter person come 3 weeks ago and he advised us that the only way to fix the problem was to dig out the pipe. He assured us it would cost no more than $ 500. Then the problem happened again and Steve Balogac (1116) and John (2961) came out. They scratched their heads for a minute and then devised a clever solution for a fraction of the cost of digging our the pipe. Wow, I can’t begin to express how happy I was when they pulled out the plastic baseball bat that was causing the problem. If I have a problem in the future, I’ll call Roto-​Rooter and ask for them.
Classificação do local: 1
Raleigh, NC
Came in for a sink fixture replacement, Told water pressure insufficient and plumbing needed to be replaced (for something like $ 8000. Called another plumbing company and fixture was installed for reasonable price. Worked fine. RR can KMA.
Classificação do local: 3
Morrisville, NC
Update: After writing my review (1-​Star) person from the local branch reached out to me to explain how my job was misquoted (potentially multiple times) and said he would speak to the technician who came to my house. Appreciate them taking review & constructive customer feedback seriously, as opposed to being dismissive or not caring. They were willing to work with me to ‘make things right’ /​‘do the right thing’ by me. Understand that everyone makes mistakes & sometimes miscommunications happen, but appreciate their diligent follow-​up & willing to hear my feedback.
Based on their follow-​up & subsequently corrections, I would give the another chance if/​when I might need plumbing service again.
Classificação do local: 1
Apex, NC
First guy fixed the leaking toilet tank, but started leaking an hour later. Second guy came and told us he will charge us 199 again. Complained and they re-​scheduled to send another guy 6 – 8 pm window next day (time was picked by us after work). But they called and told us cannot make it till 9 – 9:30 pm. We had to cancel twice in 2 days since that was just too late and kids had to sleep. Manger called but told us technician can only come if he is finished with the job prior. Meaning not enough people on job and they are taking too long to finish «a job». Will never use them again. Losing 169 will be hard but will get over it, eventually. I am not calling again to re-​schedule since waste of time. Just saying «how can we provide you with excellent service» is not enough over the phone. They need to «deliver» that service.
Classificação do local: 5
Raleigh, NC
Day 2 of repair of the sewer line in my driveway went great. The concrete removal was completed in the morning and the pipe repair and backfill was finished in the afternoon. Ben & Matt teamed up to tackle this job and did a terrific job. The good news was there was no major wash out or sink hole around the leaking pipe, so DeWayne & Ben worked with me to reduce the cost from the original estimate. The entire RR team was professional and easy to work with. I would call them again in a heartbeat, although I hope I don’t have to!
Classificação do local: 1
Cary, NC
Avoid this company.
Our water heater was leaking. So to stop the inflow of water and to drain the water from the tank, their estimate was $ 199. The work involves turning a valve to stop the inflow and as it is leaking anyways, just it let it leak until it drains out.
They quoted $ 1400 labor cost to replace the water tank. We called An individual contractor and he replaced the tank with labor cost of $ 400.
Classificação do local: 1
Raleigh, NC
Nope. Just Nope.
Wife requested service from Roto-​rooter online and they replied quickly with a 7pm-​9pm time frame. They called me at 8:21pm to let me know they were running behind in the area and would call me later with an ETA. They called me again at 9:57pm and stated the on-​call tech’s machine to clear the drain was broken and they were unable to make it out that evening. They rescheduled for the next morning from 9am-​11am with a discount on services.
They called me the next morning at 9:54am to let me know all their techs were in a meeting and they would call me with an ETA later.
11am rolls around and they missed their second scheduled time frame and the drain is still nicely stopped up with zero idea of when they would be around to resolve it.
At 11:30am I called them and canceled the service call and scheduled a call with someone else.
Classificação do local: 1
Fuquay Varina, NC
Tried twice, never showed up as promised. Had to call office multiple times to get update on when tech would arrive. Second time ended up cancelling as this missed appts on 2 days. Not good at all.
Classificação do local: 1
Holly Springs, NC
Worst service ever!!! by far. Had my service call rescheduled close to a dozen times in the span of 24 hours. Multiple excuses given by the dispatcher. Just the worst experience ever. I do not recommend this plumber to anyone in the Raleigh/​Triangle area. Highly disappointed.
Classificação do local: 3
Wake Forest, NC
I called Roto-​Rooter and they got somebody out to my house within a hour. The tech Timothy was very friendly and gave some solutions on how to resolve our problem. Hopefully we don’t have another leak or issue but Roto-​Rooter was very prompt in helping us out.
Classificação do local: 1
Atlanta, GA
I will never call Roto Rooter again! I called at noon because I had a leak from my washing machine and it was coming through my ceiling. They told me dispatch would call by 3 and 30 min after that someone would be here. At 2 they called and said it would be by 4:30, at 4:30 it was 5:30. Then the supervisor said by 8. 20 min later they called and asked if they could come tomorrow. I told them no and they told me all of their techs were in Durham (30 min away) so it would be later than 8, they’d call me when they knew. I called a local company and they were here within 10 min.
And by the way… My fiancé went to the store near our house about the same time they told me all of the techs were in Durham, and he saw a Roto Rooter truck at Bojangles. I enjoy being lied to.
DO NOT USE THESE FOLKS! waste of your time, they’ll never show up!
Classificação do local: 1
Raleigh, NC
Horrible customer service. Called early in the afternoon — was told a plumber would be at my house within 2 hours. Called hourly after 2 hours had elapsed, and was repeatedly told someone would be there «within the hour». After 6 hours, I cancelled; unfortunately, by that point, I had to call another company to come out as an emergency as it was «after hours».
Classificação do local: 1
Foster City, CA
Had a small leak that needed to be fixed. So I called Roto-​Rooter.
Set up appointment at 6−8pm. Didn’t show up and said he would only be able to make it later at night. So I rescheduled for 4−6pm the next day. Took off some time from work and they didn’t show up again. Said they would be late and rescheduled for 8−9pm.
Guess what… They didn’t show up and said it would have to be later in the evening.
Later than 9pm? Forget it.
What’s the point of an appointment if they don’t show up, especially if it’s been rescheduled twice!
We called another plumber and they were out and fixed the problem in less than an hour.
I’ve had a quote from Roto Rooter in the past and they are on the high side but I did think that they were more dependable. I guess I was completely wrong!
Classificação do local: 1
Durham, NC
Horrible HORRIBLE service. They spin lies like no other. Call AnL Plumbing, they are decent people. This place lied like a cheap rug. I watched them take a video of my pipes and supposedly their DVD burner was not functioning at the time, I would get a copy the next day. Right, Steve. I leave him 6 voicemails with no response. I then talk to Josh who apologizes and says a copy is in the mail. A week later, no DVD. Evelyn apologizes, and says she personally stamped a copy and it was in the mail. A week and a half after that I get an email confirmation for an appointment to come out and video my pipes. That is not a copy of the original video?!! And Ken, the GM, tells me sorry there is no video for them to copy he doesn’t know what has happened. Really, all the way to the top they are trained to plead the fifth and mislead when ever possible. Don’t waste your money here, go anywhere else.