RK Trans & Auto Repair Inc

Again Rob has pulled me from the fire with his vast knowledge of the automotive industry, and always a fair and great person to deal with. Can’t say enough good things about rk trans. Thank you Rob. your the best!

I recently had some car trouble and found out it was my transmission. Rob at RK Trans Auto Repair went above and beyond to answer any and all questions I had regarding the issue with my car and what he could do to help me. I got estimates at my regular mechanic in Durham and an estimate from Rob since I work in Raleigh. My regular mechanic does not specialize in transmission work but they were able to replace it for me. Rob quoted me a price about $ 1,000 less than what they were charging to rebuild my transmission instead of just replacing it. After driving it around now for several weeks I have been nothing but pleased. I even took my car back for a tune up about a week or so later because i had such a good experience with the transmission work. I feel 100% confident that I can contact Rob with any help or questions if I need to in the future. I am currently 7 months pregnant and he really made both myself and my husband feel at ease with the already stressful situation. I would recommend him to anyone. Keep up the good work RK Trans & Auto!!!

I dropped my car off on Monday and told them I needed it for my wife’s mom’s funeral that weekend and we needed it by Friday. They said they’d try. They didn’t.
On Friday morning they didn’t even have the part yet. We had to rent a car for $ 200. I spoke to Rob who could clearly care less whether the car was finished or we had to rent a car.
He said he’d call Monday. He called Wednesday. They told me their credit card machine was broken to get me to pay cash. When I told them they can still take a credit card payment over the phone they said they would only take cash/cashier’s check. This was after all the work was done and it totaled over $ 2400.
When I asked for my old parts back as is my right they said I’d have to pay a fee to the junkyard to get them. When I got to the shop the actual owner of the shop Pat helped me load the transmission into my trunk. He also gave us $ 100 since we had a coupon and had already made the cashier’s check for the full amount.
The only reason this horrible company is still in business is probably because the last thing people see and the last person people speak to is Pat. He’s a really friendly, nice man and it’s sad he has to put up with rip-​off artists like RK.
In addition to all this, on every review site that I posted on, the same person posted a 5 star review on the exact same day. This person is friends with the owners on Facebook. She knows them personally. The owners asked her to post a good review to counteract my bad review. That is beyond underhanded. It’s just sad.
Update: The car was still having problems, brought it back, they fixed it. Spoke to the owner face-​to-​face, we both apologized for it getting out of control.
The review would be higher but I’m still out $ 2400 cash. No amount of ‘making up’ is going to give me my money back. And the only reason I’m out that money is because the owner decided to make it personal. I’m glad the car’s working and I’m glad I talked it out with the owner but I still want my cashier’s check back and there’s nothing that can fix that…
Also, they seem to have friends and family pad their rating with random reviews right around the time of my bad review. That’s wrong and defeats the point of a rating system.

Being a woman in her mid twenties, I’ve always found it difficult to find an honest mechanic who didn’t try to rip me off or «pull a fast one on me.» I can honestly say I have never felt more at ease and comfortable with taking my car anywhere than when I stumbled on R.K. Trans. you may find «cheaper» places but not without something else going wrong which ends up being triple the amount. You know your money is going into the right hands. It is incredibly hard to find an honest, quality, mechanic. R.K. Trans is one place I can truly say is that one in a million place.