Raleigh Hand Center PA

I ended up hanging up after about 5 minutes on hold. if these guys don’t care about my time I don’t care how good they are. I will go elsewhere where they give the appearance of actually caring about patients time and respecting the value of it. The on-​line warnings made me wary of calling and being placed on a long hold was a message to me.

Best care ever. Dr. Edwards III and Meghan Thomas (my therapist) took wonderful care of me and enabled me to make a full and speedy recovery. Two badly broken fingers-​surgery was required-​and now I’m back better than ever. I would definitely recommend this caring and compassionate staff to anyone and I am grateful for the helping «hands».

From my wife Tamara:
The receptionists are extremely friendly and helpful. Also, Dr. Post and the staff who tested my hand were very kind, and answered all my questions.

Absolutely terrible customer service. I was referred by my primary care physician. I made an appointment and downloaded forms as requested by office and showed up 30 mins prior to appointment w/​forms filled out exactly as requested. 1 hour later, I decided to leave. I understand being busy, but do not instruct someone to fill out forms in advance and arrive early & make them wait 1 hour and then act surprised when they leave. TERRIBLE CUSTOMER SERVICE! There are other options in the area and I will go somewhere that has their act together and displays basic common courtesy. I have a lot of respect for surgeons, they are intelligent & gifted. Hopefully this group will replace personnel and implement procedures to increase efficiency, image & productivity.

Terrible customer service. Expect to wait 30 or more minutes after your appointment time to actually see the doctor. The woman at the front desk has the worst attitude

I went to Raleigh Hand for a broken finger and saw
Dr. Erickson. I had a great experience, but the staff at the check in counter are a royal joke. I ended up have to wait 30 minutes after my appointment time just to wait for the nurse to enter my information into the computer. Nevertheless, I feel the my doctor is very thorough so I overlook some of the shortcomings of the staff.

HORRIBLE HORRIBLE HORRIBLE place to work! Don’t apply here and stay away! Front Desk Supervisor is extremely unprofessional, disrespectful and has no business etiquette. She supervises her employees with no patience, tolerance, empathy, sympathy, and with a condescending manner! Complaining to the Office Manager and Assistant Manager makes no difference. It falls on deaf ears! Both Managers continue to enable her bad behavior and have turned a blind eye to an obvious problem. They have chosen instead to have a consistent revolving door with new employees based on who can tolerate this Supervisor. If you let her disrespect you, you have a job. If you have any self respect and refuse to tolerate such disrespectful behavior, then you lose your job! The office environment is one I’ve never experienced in my entire working career 30+ years! There is a click of employees who watch and monitor everything you do and say and they report back to management. Every little detail was being monitored or scrutinized beyond the normal! I guess people must have a lot of free time on their hands to be office watch dogs! I have never encountered such strange and bizarre circumstances and working conditions. I felt like I was working in a prison! This was a very unpleasant working experience and I’m glad to no longer be working here! Don’t walk RUN!!!

I went in with wrist and finger pain. 2 minutes later and $ 50 copay later, i was told it was carpal tunnel but should go in for a nerve test before scheduling surgery. The nerve test came back negative. I called the nurse (4 times before they called me back with an answer) to ask if I am going to be sent somewhere else for addtional testing or will the doctor and I spend more than 2 minutes together before i waste another $ 50. They left me a voicemail stating that the doctor was just going to review the test results with me and since it’s negative for carpal tunel, she took it upon herself to cancel my appointment.
Maybe it’s just me. but i don’t normaly go see a doctor and get painful testing done for fun — why would you cancel my appointment if the results were negative? The negative results didn’t make my pain go away!
Go elsewhere; the are exteremly unorganized and very unfriendly.

I would give the doctor I see, Dr. Erickson, a 5 star glowing review. He is thorough, is personable, takes time to answer all of my questions, and most importantly is extremely knowledgeable.
The office staff, with the exception of one person with whom I have interacted, is just awful, thus the lowering of my rating to a 4. Know that calling the office will get you redirected multiple times, probably ending up in voicemail somewhere; requests for records will have to be made several times; and call-​backs from nurses will not happen in a timely fashion. This is frustrating, but not uncommon for such a large practice. They are transitioning to electronic medical medical records, so hopefully this will eliminate some of the lag time.
I still would recommend going, even with the lackluster office staff, because the doctors are excellent specialists and worth seeing. Dr. E diagnosed me (and follows up) after my primary care physician couldn’t give me a definitive answer after YEARS of problems with my hands.