Raleigh Geeks

These guys were awesome. I called and asked if they could repair my iPhone. They told me the price and said they were busy but could fit me in. They close at 6 pm, and I arrived at 5:20. I assumed it would be overnight, but they said they would get it done. I had to do something and could come back one hour later. They stayed open late and got it done perfectly.
I would recommend these guys because of this extra effort. Great little shop!

I have never actually dealt with a company that had such shameless determination to fail, so I guess the one star can be for consistency. Here is my tale of woe, flush with incompetence, disrespect, and mythical creatures (there was a troll). You’ll laugh, you’ll cry, but most importantly, you’ll avoid this place like the black death.
I dropped my phone off in Fuquay in May, with a charging port that I had already purchased, and simply asked them to solder it in. They said «We have an infrared machine in Raleigh only, but my roommate works there so I’ll have him bring it there and bring it back here in a couple days». Week later, no word, no one knows where it is. Week after that, they confirmed it’s in Raleigh, said they would have it sent back to Fuquay «tomorrow morning». Week after that, still not in Fuquay (they must have meant a different «tomorrow»). I stop in again, the manager in that store (cue the troll) was obnoxious, rude, insisted on staring at something over my head (not unsettling in the least), and says «This is why we don’t send phones between stores anymore, because of these issues», as if it’s MY fault that they had a process in place that was clearly too elaborate for them to handle. Fast forward a few more weeks, I have a back and forth with another guy (who literally forgets who I am from one conversation to the next), and he FINALLY tells me «The phone is here in Raleigh in pieces, not fixed, but we have new charging ports coming in and we’ll fix it and give it back to you free of charge (I recorded this conversation because at this point I’m literally astonished at their ineptitude, and don’t trust anything they say). It is now September, and after months of increasingly maddening interactions, they finally had a manager call me back to say «We tried to put a new port in it and it just failed, so you can pick the phone up any time». He claims the phone will be in Fuquay tomorrow for me to pick up, but I now know that they have their own language that includes the word «tomorrow», which bears a very different meaning from the English «tomorrow».
I gave them EVERY opportunity to make this right before deciding to review them, and they just failed spectacularly. Now the phone is STILL broken, and worth significantly less than it was when I dropped it off (my intention was to quickly sell it). I should have read reviews first, but they were in my town and I went on a whim. Lesson learned. I’m not saying you should not go there, I’m simply saying if you go there you will forfeit your belongings and will likely commit a felony in your rage.

Avoid doing business with this place. Check BBB posts. I could repeat my story but it is the same as all the other posts. Promised next days service, I finally got my laptop back after a week and still not working right.

I really, really wish I had read these reviews or the Better Business Bureau reviews before taking my iPhone to be fixed by this company.
I took my iPhone 4s to the Raleigh Geeks to replace a cracked screen. Everything on the phone worked fine the morning it was dropped off at the store.
I had to pay up front and was told it would be done by noon. Stopped back at noon and still not ready. Came back as advised at 4:00, still not ready. Finally got my phone at 5:00.
When I got home I noticed the WiFi was grayed out. Took the phone back on Monday. Was told the WifFi antenna was damaged and a new one had to be ordered. I was advised this would be at no charge.
After weeks of trying to schedule to have the antenna replaced, I finally got it in today. When I picked the phone up I was told the antenna was replaced and everything was working. I checked the phone while there and the WiFi was still grayed out. The technician told me he did not have my password (which I gave to them) and could not check. I was then advised there was nothing else they could do.
At the the Glenwood location there is a rep who takes orders who is very nice and I feel tries to do everything for customers. As far as the rest of them they are rude and do very poor work. As I was asking what else could be done another customer walked in and he actually stopped talking with me and went to the other person.