Precision Tune Auto Care

I had a few issues with my car including faulty fog light wiring, needed an oil change, had brake noise, and needed new tires. I usually go to the Precision Tune in RTP but since Adam moved to the Atlantic Ave store, I decided to go there for the first time. Adam explained to me why my light wasn’t working and what he was going to have to do in order to fix it, he helped me find tires to meet my demands at a price that I could afford, and he also spent extra time on my car to get it done right before closing up shop on the weekend. Adam was extremely helpful throughout the entire process by staying in touch with the progress on my car, educating me on what he was doing, and overall delivering a great service to me while displaying professionalism and passion for what he was doing for his customer. I have always enjoyed doing business with Adam and in turn, I will continue to bring my car back to him and his guys whenever I need a service or car advice.

ABORT ABORT: Please save your self, your money & YOUR VEHICLE! These people have no idea what they are doing… We took our new Dodge Dart (turbo engine) for a simple oil change, after waiting for over 2HOURS the mechanic said they were done. We drove it literally 6 mi to a friends and here we go. The engine all of a sudden (before we turned it off after parking it) made a loud noise with a sudden jolt and began to idle extremely aggressively and everything started shaking. We immediately popped the hood– smoke– we then turned the car off and decided to check the oil. The amount of oil that was in it was just short of being COMPLETELY FULL (like the whole oil pan) Way too much oil was in our car. With the engine off now, we called precision tune and we told them what had happened. They told us to bring it back up there and they’d take a look at it… HAH! A brand new car that we are still making payments on and you want us to risk REALLY messing something up by driving it all the way back? We told him he needed to send a tow truck because we weren’t risking it. Finally the tow truck showed up we got back to precision tune and the «boss man» was very rude and extremely unhappy about having to pay the tow truck driver. He then began to state how «it couldn’t have been them and that it was probably a pre existing problem that coincidentally happened after they changed the oil» (a «pre existing problem» in a brand new car with less than 50,000 mi on it… Sure) So the mechanics are looking it over and they bring it back inside to open the hood again… They had put the COMPLETE WRONG type oil in it (for those who don’t know, turbos take only all synthetic oil-​they put regular in it) and way too much which was causing the spark plugs to misfire making it jolt and jump. As they were beginning the process, one mechanic BROKE the turbo valve completely off. (WOW) we told the mechanic he would have to fix it he said, «I’ll see what I can do». We also stated that the spark plugs were going to have to be changed. He argued with us that he was only going to change ONE. We said no sir, your going to change all of them. Once again we got, «I’ll see what I can do». Long story (a little shorter) they had to keep our vehicle-​our ONLY means of transportation– for 3 days. The general manager drove from cary to bring us a rental because the staff there were so unhelpful and just rude as ever. there is no precision here. Don’t waste you time. We almost lost a huge investment.

This location must think all women are suckers.
I went in for an oil change. When they were done they told me I had a rusty fuel filter and that I needed ALL of my fluids flushed, that they were black and smelled bad («conveniently» they had a «deal» for me). I went home and checked my car. My fuel filter had no rust and my fluids were not new but they didn’t need to be changed anytime soon.
I returned to this location to confront them. The response: «It wasn’t me. Have a free oil change coupon».
I have been to a lot of different precision tune locations and I will never be back to this one, Don’t waste your time here.

Products are great. I only go for an oil change but the service is fantastic. The staff is great, knowledgeable, friendly and overall caring. They care about their customers as well as their vehicles. To me, that’s what makes me continue to go back, the excellent service provided by the management team and the technicians.

We all dread the day we have to get out car serviced. Trying to find a good reputable oil change station has become a nightmare. With so many quick oil change places out there which one can you trust?
Well look no further as I have found a place and a tech for you. Come see Precision Tune so that Mike and his very experienced tech Larry can help you. Upfront honest and will work with you no matter the situation.
This is isn’t a fake review and why didn’t I give them a 5 star eating you may ask? Well my driver side base molding had a bit of a grease scuff to it. But Mike has addressed it and is taking care of me.
Thanks guys for getting me in and out in time for work!
I will be coming back to Precision Tune again and so should you!

Went in for oil change, left with broken car.
I waited over an hour for a simple oil change. They got my car in quick then snapped a wheel stud with the lug nut still on the stud when they tried to remove a wheel. Then they just starred at it wondering «what do we do now?» The manager finally showed me what was wrong and said it came in like that. Told them to take my car down. Never changed my oil.
I had to take it to a Real mechanic, not a grease monkey, to fix it. Cost a hundred bucks to fix.
My wife went in for an inspection and they made her get a new timing belt before they passed it. It was fine last I checked.
I will Never go back. The new management is shady and will lie and cheat you out of money! Stay away!

I called to find out how long for an oil change, was told under an hour. I went over and asked again and told the same thing. So I left my car and walked a couple miles to run some errands, came back an hour and a half later to find my car untouched and the keys left in the ignition, still parked, with no apology from anyone about not even touching my car. I have a free ticket for oil change there but now won’t even bother with them again, even if free.