North Ridge Shoe and Luggage Repair

While they do nice work there my most recent experience was awful! I dropped off a purse and 2 pairs of shoes, more than a month later after me calling 3 times with no one calling me back and my husband going out there once they told me my items were ready, which they were not. I have finally gotten my items a month and a half later after telling me 7 – 10 business days. The man on the phone always said he would call me back and let me know, and never did. He left a voicemail telling me my items were ready and after my husband went there he said that in fact they were not ready. This place has horrible customer service and didn’t offer me any refund after this awful and inconvenient experience. I will not be doing business there again.

DON’T DO IT! I dropped a one a kind handmade purse off to have the zipper redone. They told me it would take a week to repair. After a week an a half I did not received a call so I called them. I was told «zippers were on back order and it would be another week or so». I waited another three weeks to call back and follow up. I was told the purse was ready and I could come in. I came into the shop (45 minutes away from where I live) to get the purse and they brought out someone else’s purse. When I told them it wasn’t my purse the owner said she made a mistake and they couldn’t find the purse. I was told they would find it and make sure it was fixed and that they had some issues in the shop and sorry. I told them I needed it shipped to me when they got it because I did not live in the area. I was told they would do so. After a week I didn’t receive the purse, called and asked and the following week I received it (so probably didn’t send it when they said they would the first time.) I get the purse today and there is a big splotch of adhesive or something on the underside which RUINED the leather. I’ve never dealt with such unprofessionalism in my life! This is from Greece and a has a special meaning to me and now it is RUINED. All for just needing a new zipper. It’s a damn shame. Don’t bring anything here!

I hate to say it but I had an awful experience here that is consistent with the other reviews. I dropped off two roller computer bags for repair on 21 Feb 15. One needed new wheels and the other needed a new handle. Weeks went by and I never got any calls or updates on my items. I finally drove to the store and found that one bag was poorly repaired. If you go into any TJ Maxx store and look at the luggage wheels you see nice roller blade style wheels that are common place today. Unfortunately that is not what was installed on my bag. Instead there were cheap $ 4 wheels that weren’t even straight. The cost was $ 37.50. My bag with the handle was not repaired yet because they could not find a handle that would work. Even though I was in fear I left it there. I went back on 9 May 15 and the handle had still not been repaired. When I asked to just get my bag back they said they could only partially refund what I had paid up front. So I was refunded $ 12 out of $ 22 and the bag wasn’t even repaired. I asked «so you charge $ 10 just to look at my bag and not fix it?» The answer was yes, we have ordered several handles that didn’t work. This is one of the only times I have heard of someone charging you for not completing a job. I wish I would have read these reviews before going there. I advise anyone else to BEWARE before leaving any items at this place.

Great find hidden in north raleigh behind Tribeca tavern shopping center. Great service. Fast turnaround and reasonable prices. Very pleased! I will be back.

BE AWARE!!! AVOID THIS PLACE!!! I dropped off a men’s shark skin wallet to be repaired, pre-​paid, in September of 2014, it is now 5÷27÷2015 and I cannot get my wallet back from them. Originally I was told it would take about 10 days to repair my wallet. Then he said the material they needed was on back order and once the repair was complete, they would call me. Several months went by and I sent them several email inquiries and personal visits and the guy said that they are almost done and I would get a phone call once the work is complete. 8 months of waiting for a simple repair was enough. I sent Annette winstead another email inquiry and no response, again. I went by the store on 5÷15÷15, Friday, and Annette winstead said that my wallet was repaired but in a storage due to move/​water leakage (more excuses). She would look for my wallet over the weekend and call me Monday. Monday came and went and no phone call as promised. This was no surprise to me. I went by the shop on Wednesday and they guy said they did not have my wallet and it was in storage. He actually lectured at me for not calling ahead, WOW! While waiting, patiently, at the shop, I witnessed two lady’s come in and out without their products because they were not ready as promised. I asked the guy to ask ms. Winstead to locate my wallet by Friday and call me. It is Tuesday after that Friday and I did not receive a call. I want to save you the frustration that I went thru dealing with this place. AVOID THIS PLACE! To post this, I HAVE to give it a star. I thought stars are given for good behavior/​work?

Dropped off a flip flop and after not hearing for 3 weeks I called and was told they would «get right on it». After another week and a half went by my wife went by and was told they could not find the shoe and could we send them a picture of it to help them find it (you lost a shoe that never left your store???). Three more days go by and I stop in to give them the other shoe hoping they can find it… I leave and 30 minutes later I get a call that they found the shoe and it is ready. Keep in mind that every time they said they would call they DID NOT and the last time instead of looking for the shoe while I was there they wait and call me 30 minutes later so I get to drive back over to the business! The guy working was a jerk and made it clear they would not be paying for a new pair of shoes because the pair I had was used (geez thanks for that info!) The repair looked like my 3^rd grader did it and I never got a «Sorry for the trouble» or anything. Basically DO NOT USE THIS PLACE EVER! Horrible customer service and if you read the other reviews there is a trend with this place.

This shop used to be owned by a guy named george who did absolutely terrible and ended up selling it to a women. I decided to give it another chance and i’ve got to say the business has gotten a lot better. I dropped a pair of boots off that were in very bad condition (had the heel almost completely rubbed off, tip and soles damaged). The guy told me he uses the best materials and showed me the heels and soles that he was gonna put on. He looked at the shoes i wore at the time and offered me a free shine since i paid a lot to get my whole boots restored. I was called a few days later when my shoes were ready and they looked great so im planning on dropping off a bunch of sandals before the spring starts. I was told that the shop will be moving to the lower level of the shopping center and that it will have more retail which i am very curious to see!

After arriving at Raleigh’s RDU airport my luggage was poorly handled. Both the telescope handle and wheels were badly damaged. The staff was quick to get my luggage repaired and took care of the warranty side of the damage. Highly recommend this shop in the Raleigh area.

Let me start by saying, I hate to post less than three star reviews, both for the sake of the business and also because I hope to have a great service everywhere I go. Unfortunately, sometimes it doesn’t always turn out as I expect.
I bought the groupon. $ 15 for $ 30 worth of repairs. Took three pairs of shoes to have the heel repaired. Total came to 32, so I was saving almost half of what it would have cost. Sounds great, right?
Except…
I took them in on a Friday and was told they would be ready Saturday. I said «take your time, I’ll be out of town for a few days.» They said «Ok great, Come after 3 tuesday.»
One pair was done after 3 on Tuesday. The other two were not. A phone call would have been great. This isn’t the most conveniently located shop from where I live.
I came back to pick the other two up a little over a week later. One pair was done. One pair was allegedly unfixable, which is somewhat hard to believe. Again– a phone call would have been nice.
So he didn’t redeem the groupon, which I appreciate. Said I can use it for another time. The only problem is: I doubt I’ll go back. Too inconvenient. And the level of communication is disappointing.
Additionally, there is all sorts of construction going on outside the shop. Not the fault of the shop, but it’s difficult to find and parking is poor.

I took my Longchamp purse here after the zipper became undone. I brought it here on April 19. They were quite nice and promised to have it done in a week or so. Well, I just got it back May 17. This is after several calls asking as to its status, in which they claimed to have no idea I had dropped off the purse and kept promising it would be done «in a week.» After the final call, they agreed to mail it to me to apologize for it taking almost a month to complete (they did not, however, agree to discount the price or anything for the extreme inconvenience). I was annoyed, but fine as long as I got my purse back in working condition. Well, I got the purse back, but with by far the cheapest zipper they could have chosen (and probably chosen from Walmart). They attached the zipper backwards, messing with the general design of the purse when you hold it. I also asked they reattach the Longchamp charm, as a Longchamp without the charm pretty much takes away one of the key distinguishing features of the purse. It was attached to another keyring to the very long, cheap zipper pull that came with the cheap zipper. All in all, I am INCREDIBLY unhappy with the work they did and especially how long it took them to give me such shoddy work. I should note that while I live in DC, my family lives in Raleigh and I thought taking my purse to a place in Raleigh would assure better customer service (as is my experience of Raleigh vs. DC).

Had to get an estimate of repair/​or statement of non-​repairability for claim with travel insurance for damaged piece of luggage. Charged me $ 10.00 for 1 minute to fill out a piece of paper saying that the suitcase could not be repaired. Not sure if this is typical, but think that it is outrageous! Too bad this is the only luggage repair facility in the Raleigh area that came up on google — would never give them my business otherwise!!!

I realize now that I got my stores mixed up when I saw North HILLS luggage and show repair on Facebook. Whatever the case, I called this place (North RIDGE) and got a man on the phone who told me that repairing the soles of my Timberland hiking boots was no big deal and that yes, he had time to do it.
I asked about some heirloom items I have, and he said to bring them with me if I’d like to see about having them repaired.
Unfortunately, I never got some of my order and there was some disappointment on the timing and lack of professionalism. After asking to speak with the manager a few weeks after my order should have been done, she did try to make things right. The two things I did get done out of my order were done well enough, but the whole experience left me feeling pretty sour about this business.
The owner did try to make up for the poor experience, though. No, I did not get my items done in a timely manner, and it messed up my Christmas plans, but she did try after the fact to right things.
I’m always sad when I have to conclude that something just didn’t go right, and I can’t stand leaving less than great feedback. I would hope that this is not the usual way they do things here. No, I cannot say I would return, but again, maybe my experience was not typical.

I took a piece of luggage to this shop for a repair after one of the handles came unstitched. The repair was outrageous in cost, and only a few uses later, the handle came unstitched again.

Been there twice. Both times was able to get my TravelPro luggage repaired while I waited. I’ll go back.