Natural Gallery Kitchen and Bath

The store has good selections of stone (the cheap granite was not pretty at all –don’t get excited about 27 $/​foot price) but cabinets go on good price. The owner is a good with helping to design what you want and give nice suggestions. The bad part was their installation team. The. Worst. Contractors. Ever. Not well trained, supervisor felt like home at my house, was super rude to me. They don’t have good tools to install kitchens – they had to borrow mine stepladder, vacuum cleaner, and also they used my old kitchen cabinets as work bench pretty much without my permission – they left them under rain and it got wet and ruined. They did a lot of short cuts to avoid extra work, did not leveled kitchen properly. and when I pointed it, the supervisor started to flip everything around. They do not understand the concept of cleaning after themselfs – thanks God we were planning to replace floors anyway – hardwood would be ruined. They swept all saw dust and stone dust under new cabinets (hided the mess instead of cleaning it) and stove and I had to clean up real well because it caused me astma. So long story short –dont use their team of installers – the not a cheapest one and really bad. Oh, and one of sales people started to yell at my husband and told that kitchen cannot be installed properly because «we bought a crappy house». Oh well… I believe we happened to hire crappy contractors.

I visited the showroom on Sunday 6/​8, and meet with the gentleman at the front desk. We answered all of my questions, and was very informative about the products. After spending a half hour or so with him, I set up an appointment to have an estimate done at my home the next day. Monday came, Tuesday came, and now Wednesday and I haven’t heard anything from Natural Gallery. I called and explained to the gentleman that I haven’t heard anything and wanted to receive my price. He informed me that the guy doing the estimate left the measurements in his car, so they would need to let me know tomorrow… In an unapologetic tone, he advised me everyone makes mistakes. I voiced to him that I felt that was unprofessional and I didn’t expect that type of response from a client to a customer.
During my lunch, I drove back up to the showroom to talk to the gentleman in person and explained to him that I was really looking forward to doing business with them but, wanted him to understand that the execution of customer service was very disappointing. Instead of just apologizing and gaining another client to pass on word of mouth, he expressed to me that he thought I was attacking him over the phone and was making a mountain out of a mole hill. Although I gave no indication of attacking him for this mistake, I know perception is reality and I apologized that it came off that way. However, making a mountain out of a mole hill was a little much to hear as a customer. I continued to talk with him to try and explain why I was disappointed but it didn’t seem that he really cared. He reiterated again to me, that I was making a mountain out of a mole hill and he just couldn’t understand why… So I shook his hand and thanked him for his time and possible business.
Again, I wasn’t upset the fact the measurements were missed or left somewhere. I was the lack of customer service. If I had a problem after my install, I would like to know that I would be taken care of and unfortunately, I just didn’t feel this after my experience. I have seen good reviews about the installers and owner, but nothing concerning what to me is the bread and butter of good business practice.
I’m truly sorry that I wasn’t able to render your services but I will be taking my business elsewhere, even if it does run me a little more.