MyEyeDr.

Pro: I saw the doctor promptly, and she updated my prescription, so now I can see better and my eyes will be less dry. Con: I’ve been trying to check out for more than half an hour and am still waiting for the staff to finish the necessary paperwork so that I can pay them and go. I realize they recently changed management so it’s reasonable that there are kinks to be worked out. That said, the patient behind me has now finished with her appointment, and I’m still standing here at the counter. The receptionist is nice and apologetic but this is getting kind of silly. Plus, I was originally scheduled for an appointment earlier this week, and rescheduled by phone only to find out when I arrived that the national call center hadn’t conveyed the change to the location I was visiting. So I wouldn’t say these folks were respectful of your time, although they are polite while they make you wait.

I had a great experience here! It was a little difficult to schedule an appointment because they were booked pretty far out, but the location is fantastic and everyone was very friendly. Unfortunately, the guy who helped me pick out my glasses admitted to being tired and therefore didn’t help much during the process, but was still pleasant to work with. I hadn’t been to an optometrist in a long time, so I was glad the rest of the staff was so helpful!

Staff is friendly and knowledgeable. Would highly recommend them. Never keep me waiting and genuinely care about the issues with my vision they are trying to resolve.

Run. These people will only help you if you buy frames from their office. If you want to get a prescription and use it somewhere else they will do everything they can not to give it to you. These guys are scam artists and you should not go there.

Walnut St Cary location is fine. Although waiting area was packed, I didn’t have a wait. Just watch out for the additional costs of them taking a picture of your eyeball. Also, even with BCBS insurance, the cost of new glasses is crazy expensive. I shop online at Zenni Optical and get 3 pairs for the price of one here. You do need to get your pupil distance from eye care. There should NOT be a charge for this. A different eye care associates charged hubby $ 10. Anyway, unless you are a growing child this distance should remain the same. I am suspicious that mine has not been over the past 3 years. It makes me question the skills or ethics of the staff. My eye dr however is super friendly and professional!

I’m perhaps a year late in this review because I’m EXTREMELY busy and honestly didn’t want to dedicate any more time thinking about the frustration this place has caused me (Cameron Village location). I’ll give you the long and short version.
Summary: This place is absolutely terrible. The staff (with the exception of only one lady who works at the front desk who is very considerate, caring and actually follows up with your concerns) is unprofessional, unskilled, unorganized and unfair to customers. This includes most of the ladies who work there as well as the manager and the doctors. The place offers poor service and will argue with you to risk losing money that might affect their business.
Longer version: I went there in September 2012 and, while the appointment seemed to go okay, I believe they overcharged me. My bill was I think $ 168 and this was WITH 100% of my eye exam covered! They get you with extra fees for tests and apparently the contact fitting is over $ 100, although I’ve never paid close to this much. I let it go, but soon realized this was only the beginning of my struggles with Eye Care Associates because they also gave me the wrong prescription. I have never had this happen so I unknowingly ordered a year supply of contacts from Costco to save money. Being the wrong prescription, the contacts I purchased caused me to have headaches. I called Eye Care Associates several times to say that it was the wrong prescription and I’d like to get it fixed. Over several months, I was in there at least 3 times and each time they would just give me different samples and tell me to come back in a few days to see if my eyes adjusted, but they refused to recheck my eyes and very rarely would they return my calls. They also refused to reimburse me for the contacts I had bought (even 1 box). Luckily, Costco took the year supply back but the boxes I had opened I lost money on (~$ 60 total). Also there were times when I called and they would laugh and act very unprofessional or the call would get dropped because they were avoiding conflict. I tried to talk to the manager on several occasions and when I finally decided to confront him in person — after giving up getting a new evaluation and calling my old eye doctor to get my OLD and EXPIRED prescription, he gave me a box of my OLD prescription to «call it even». So now I didn’t have headaches anymore, but because of the weeks gone by between each new sample they gave me (with 2-​week disposable lenses), I had developed a cyst on my eye… which they also claimed there was no way it was their fault. After I repeatedly claimed that I was willing to compromise from all of the extra trips and phone calls and false prescriptions they had given me by letting them re-​examine my eyes, they still refused to give me a new exam because the doctor «would not be compensated for their time.» Question: What about MY time, health and money?
Long story short — I ended up giving up and going to Costco to get a new eye exam and pay over $ 100 for an accurate prescription, and to buy new lenses that I could rely on for the year. I kind of regret not blocking the costs I paid to Eye Care Associates with my credit card company because they do not deserve any of my money and this whole debacle cost me around $ 230 PLUS the cost of a new eye exam through a different company. I’ve never had this much trouble with any medical practitioner and it was completely unacceptable.
A year later (last week), I received a text message, email, and then postcard saying that I have a scheduled appointment with the eye doctor and I should call to cancel. I never scheduled another appointment with them and never will so this really frustrated me. I hope that you choose to go somewhere else. PLEASE save your time and money.

One word, amazing!!! I was offered a bottle of water and I was taken back expeditiously it didn’t take the optometrist long to see me and they had an awesome selection of glasses I love the Eyecare Associates!!!

The Cary location on Kildaire Farm Rd just down from Walmart is the best! Dr Lopez is so knowledgeable and friendly. Her staff maje everything easy. Never have to wait long and the front desk staff are very efficient and also very friendly. Above all Erin was fantastic! She helped my husband and I find the perfect frames at a great price point. I got them today and everyone thought they were great! I probably would not have tried them on had she not offered them to me. She is just very helpful and friendly and explained everything clearly!

— Cary location off Walnut —
New to the area and without eye insurance, I was searching for a low cost options. However, I haven’t have had a better experience anywhere else (even in my hometown!). They have a ‘Vision Value’ program which standardizes the cost of a basic eye exam and a huge variety of frames.
Everyone I spoke with and met was so very nice and helpful. The eye doctor was quite knowledgeable and patient as well as being timely with the different phases of my exam.
I couldn’t have had a better experience.
Also, if you have any questions about charges, locations, or availability — just call the headquarters. The lady I spoke with was incredibly accommodating to my many questions about costs and such. She really convinced me that this is exactly the sort of place I want to care for my eyes.

I found Eye Care Associates took my vision insurance and made an appointment for a contact lens exam. I saw Dr. Reeves and she was AWESOME. Helpful, friendly, and unintimidating. The front desk staff were all also very nice.
This would definitely be a five-​star review if not for one scheduling issue I experienced. I took off during the work day to come to my eye appointment at Eye Care Associates. I ended up waiting probably half an hour total because the customers scheduled before me included two young girls who were both getting their eyes examined. It is not surprising to me, and will not surprise most people, that this took longer than a normal exam. I had to deduce for myself that this is why I was waiting, so a look at how long children’s exams are scheduled in relation to regular exams might be in order. (Dr. Reeves promptly apologized for the wait.)

Seriously, this place is as good as it gets. The space itself is very Cameron Village– they have a prominent selection of designer frames and sunglasses and the staff are also stylishly dressed. I originally went with my boyfriend to help pick out his new frames (why let him make the choice, when I’m the one who has to stare into his dreamy eyes?! ;) and was incredibly impressed by how friendly and professional everyone was.
In fact, I was so impressed by my boyfriend’s visit, that I decided to schedule my own appointment. I have extremely good vision and have never needed glasses, but working in front of a double monitor for over 8 hours a day has caused some strain and I wanted to check things out. Plus, I have vision insurance, so why not take advantage of it?!
Most importantly, they are extremely helpful with insurance and definitely try to get you the most coverage they can. The exam itself is quick (less than 30 minutes) and Dr. Reeves was so nice and professional. Turns out my eyes are a little myopic, so I needed glasses just for the computer.
Loved the selection of frames, and they’re definitely willing to let you try every single one on until you find the perfect pair. The woman even helped me choose! I settled on some funky blue Fendis that will make me feel totally geekchic behind my computer.
Definitely recommend this location for your next eye appointment!

Love this place!

Well until I get LASIKS I guess Eye Care Associates will be part of my life! With a ton of offices in the Triangle area, they’re always conveniently located to take care of your eyeglass and contact needs. The office in Cameron Village is sorta small with a cozy fitting and showcase area. My optometrist, Dr. Reeves is definitely a sassy lady and good to deal with. She even somehow makes eye exams sorta fun! But she’s also well trained and has done a great job briefing me on my vision needs and explaining any issues I’ve had. And the front office staff has been pretty responsive with my phone calls and insurance questions.
The one possible drawback for Eye Care Associates is that they are a bit pricey, I’ve definitely spent some serious bucks here on spectacles and contacts. But as I always say, healthcare is NOT one of those items in your life you want to save money on! So come on down to Eye Care Associates if you’re BAAB (blind as a bat) like me…