Mr Appliance Of Raleigh

DO NOT USE THEM!!!
I have to say I find their prices VERY high.
They were at my home less than 20 minutes and the total price was $ 231! Since the part was only $ 65 that means their labor was $ 165 … for 20 minutes work. That’s incredibly expensive. I mentioned it to him onsite and he said it was a code that they went by and not per hour. Whatever — it boils down to the same thing!
We’ve had a lot of work done at the house, from yard work to electrical. Their price was way out of proportion and I couldn’t honestly recommend them to anyone I know.
I reached out to him after the fact to let him know my concerns again and I didn’t get a response. Look elsewhere.

The service happened about a month ago. The reason for the review delay is because I had mistakenly thought I was dealing with the Cary branch instead of this one…
Unfortunately, it pains me to leave a negative review, but it is really warranted…
Pros: Courteous, problem was fixed
Cons: EXPENSIVE!!! I was charged $ 217 to change the heating element in my dryer!!!
I initially thought the part is expensive and the work would take time, thus the charge. So I felt I didn’t have much choice but to accept it. I was charged $ 70 for the part, which I found later that day on Amazon for $ 20.24 (original, new). The whole process (entering the house to leaving) took the technician 40 minutes. That equates to $ 147 for 40 minutes worth of work (on top of the outrageous part cost…)!!! I am all for profit and making a living, but this is just too much and feel I was totally «screwed».
I will never deal with that business again!

I made an appointment on the internet to have my wine cooler repaired. The repairman said he guessed there was a coolant leak but would have to come back later with the additional equipment to determine where the leak was. He didn’t come with the proper equipment required to determine where the leak was. And, if it was «an internal leak», he wouldn’t be able to tell anyway where it was. So, for now, he just wanted to add coolant. I was hesitant to just add the coolant only to have it leak out again. Since I was already out the $ 65 for the diagnostic call I figured I might as well have him add the coolant. He said if he had to come back he would give me a credit for this earlier service.
He was very unsure of the amount of coolant to add even though I had to put down the detailed information about the wine cooler when I made the appointment. He asked me if I could find information online to see how much refrigerant was supposed to be in the system.
I don’t feel very confident about the service I received.

I would give them NO STARS if I could. I scheduled an appointment on line, took the day off from work. The worker was supposed to arrive by noon. He did not. When I called, they said, oh, we can’t make it today. Did you schedule online? It double booked me. They asked if they could come tomorrow. OK-​I can see the double booking mistake (sort of) but they NEVER CALLED ME TO TELL ME. I was sitting here, taking a day off, waiting for someone to come. I have an infant at home and need my dishwasher repaired urgently. NEVER AGAIN WILL I USE THEM. TERRIBLE CUSTOMER SERVICE.

Prompt and courteous service. The technician was knowledge and repaired my washer quickly for a fair price. I would use this company again.

I called bc my washer was giving off a burning smell. I was told over the phone that the diagnostic fee was $ 65 and when they figure out what’s wrong they’ll let me know how much it would cost, and I could choose to have it fixed or just pay the $ 65 diagnostic fee.
A pleasant man named Ashok came on time and have me his card. He unscrewed the bottom of my washer (diagnostic?) and pulled out a few socks. He then ran the spin cycle and pronounced it all well. He then wanted to charge me $ 112!!! For what??? Opening my washer which he had to do in order to do the diagnostic and pulling out some socks??? If he would have told me it was so pricey to pull out socks I would have pulled them out myself.
I argued with him and he brought the price down to $ 84. I then called the company and left a message for the owner to call me. They never did! I just called again and guess what??? The owner is the technician, Ashok. I will never use them again!!!

I am only going to report the details here and let you decide…
I called based on the good reviews here on Unilocal.A very nice man answered the phone. He took down all of my information, informed me of the diagnostic cost (charged only if you decide NOT to use their services to repair the problem). I had to call him back and a woman answered this time. She pulled up all of my info in an instant. Based on the noise in the background, it sounded like I was calling a call center. Later that evening I received a call from the man who would be coming to my house. His accent was so thick I could barely understand anything he was saying, both in my message and talking to him on the phone. I think they may be farming out work to contracted individuals. He did arrive in the time frame he said he would. He estimated the cost to repair my old used dryer at $ 190! I said no thank you. I called a another service. He said the part to fix my dryer was $ 10! Like I said, you decide.

After going through a nitemare recently with warranty repair through Sears, I HAD to find someone else to call when our double oven recent went out. I selected Mr. Appliance based on the couple of Unilocal reviews out there. Imagine my surprise when I called to get a service appointment and They said they could be here in 30 minutes (versus the WEEKS I had to wait with Sears). Repairman was on time and diagnosed the issue quickly. Had to order the part, so returned the next day to replace it. Clean, fast, and professional — just what the doctor ordered! I nearly choked on the cost of an oven control board, but their service call charge and labor seemed very reasonable. I officially have a new appliance reparman for all my future needs.

Our dryer wasn’t working and called to make an appointment. Staff was friendly and helpful. Ended up walking me through the fix over the phone and didn’t charge me. Saved me time and money, which is much appreciated! I would definitely call Mr. Appliance again the next time I need help.

Made an appointment to get my wine frig looked at. Ashok showed up on time and was very pleasant to work with. Unfortunately, the compressor to fix the frig is worth more than the frig!
Would definitely call again for any appliance repair.