Michael & Son Services

Jason from Michael and Son was very professional and helpful in fixing our electrical issue. I called that morning and thankfully was able to get an appointment that same afternoon. He was prompt and courteous and very knowledgable about our specific issue. I feel comfortable that the repair was done correctly and I don’t have to worry about electrical issues now.

Overall, Michael & Sons may or may not be the cheapest for services that you will find.
I have been charged more and I have been charged less.
However:
–when performing repairs they take care to keep your home clean and neat
–they bring their own door mat to wipe their shoes and then wear protective covering on them
–not only are they respectful of your home, they are respectful of your time
–they show up when they say they will
–they will try very hard to accommodate your schedule
–they make sure you understand what the problem is and how to solve it
–they stand behind their work and guarantee it
–they charge by the repair and not by time
–they show up with a HUGE amount of materials in their truck that will help them handle the repair at the time of your appointment
So if you value the quality of someone’s work and value a true guarantee than give them a call.
Michael and Sons do not like unhappy customers, and that means a great deal to me.

I can not say enough about the service I received today when my seller called Michael and Sons for electrical work on her vacant home. I met Jacob at the home (he actually called me to meet him earlier than scheduled) he was so nice, so polite and so attentive to my questions and concerns. He acted like it was really important that I understand what was wrong … In laymens terms.
It is so important as a Realtor to have a great list of contractors for my buyers and sellers… I have found the perfect electrician/​company. Thank you!!!

I don’t usually write review but I will this time. Friday, the day of the 2016 blizzard at 4:30 PM, our furnace went out. I called M&S because I’ve seen their trucks everywhere. The dispatcher told me that they would send someone that night, but that she couldn’t confirm a time. Less than 1 hour later we got the call that someone was on their way. The person that was sent was a «junior» HVAC guy. I understand that everyone needs training and the kid was polite and respectful, but did not know his business yet. Once he thought he had it figured out he called his company to have someone sent out the next morning with the piece he thought was needed since they didn’t carry this part in their trucks. I was afraid that since the blizzard was predicted to come in Thursday night, their tech would not be able to get out to our home and we’d be stuck without electricity for the entire weekend. HERE’S WHERE IT GETS GOOD!
At 06:30 I received a call from Tom, he asked if he could start our way so he could get started before the snow fell. I was thrilled! Tom showed up by 07:00 and was a Senior Tech. He definitely knew is business and found that the issue was not what the previous tech had thought at all. We actually had a collapsed air exchange in our crawl space as well as a thermostat that had some programing issues. Tom fixed the thermostat and my husband and I fixed the crushed vent in the crawlspace. Our heater has never worked so well.
I had also set up their free inspection for the plumbing and electric. Kevin the electrician and Tucson the plumber came for the inspection the following Tuesday. Both gentlemen were polite and respectful and both would be on my list to call if ever we needed their services.
It’s hard to find good customer service these days and that’s just what we got from Michael and Sons.
I would have given 5 stars if the first tech would have been a bit more educated before he was sent out to diagnose a problem.

The service technicians who work here aren’t bad, but the prices are just outrageous. It’s sad when companies stop caring about solving people’s problems but rather «how can we make the most money in this situation».

For the last few years when the temperature would drop below freezing, the condensate pipe from our HVAC has frozen solid which would trigger our heat to shut down. We’ve had a few technicians out over the years provide excellent advice like «just put the pipe in a steaming hot glass of hot water and it will melt» or «just get a hairdryer and melt it». Really not helpful at all!
When this happened again today after an hour of hot water and the hair dryer we called Michael and Sons. Jeremy was out within a few hours and was able to isolate — and fix — this issue. Not to mention, the fix turned out to be the most affordable of our options. I can’t say enough great things about Jeremy, he was awesome. Thank you so much!

Michael and Sons must have a fortune to spend on advertising. Morning TV is flooded with their commercials. What a shame they can’t earn repeat business. I called to have a wonky toilet fixed. I’ve replaced the flapper myself in the past, no big deal. This time it just wouldn’t stop running no matter what I did to adjust the valve. Since I was just prior to going away on business, and I didn’t want to come home to a flooded bath room, I called MandS, mainly due to the relentless commercials. Now get this: the girl who showed up took one look inside the tank and said I had two choices, I could replace the tank to the the tune of $ 400, or she could turn off the water valve, and since I have 2 other toilets I could just turn it on when I needed to flush. WHAT? Are you kidding me? For this ridiculous service call I gladly paid $ 60 to get her the heck out of my house. Your going to send someone to my house to tell me to replace an entire tank when it is the valve stem that is leaking? Or cut the water off and not use it since there are other toilets in the home? So here’s what I did. I turned it off, and took my trip. When I got back, I pulled up a few how to’s on you tube, went to Ace Hardware, bought a replacement kit for 12.99 and drained the tank, replaced the valve, cut the water back on and voila! Problem fixed. Guess I know what I’ll be doing when I retire! And by the way Zero stars from me and never again will Michael and Sons get my business.

Had our hotwater tank take a dump on Super Bowl Sunday evening. Got a plumber out there pretty quickly. Needed a new one and the guy proceded to pull out his little book of tricks and sold us a tank and a service plan to boot. The price he quoted for their LEAST expensive tank was $ 1900+. We thought this was extremely high, but he told us we had a certain type of vent system and the tanks for this type of vent were more expensive… blah blah blah. So like suckers who felt stuck between a rock and a hard place, we purchased the tank. Boy did we get hosed! They are rip-​off artists of the first degree. Then when we had our HVAC system checked by them (a service preformed with the service plan we purchased) they «found» a myriad of problems with both our heat system and our A/​C unit. Another several thousand dollars of work recommended. Right… like we were going to fall for that crap. The only thing I feel vindicated about is that our heat stopped working the very next day (imagine that!) and since they signed off on it as working, they had to fix it free of charge. Personally, I think their tech did something to our heating unit that caused it to fail. My opinion only since there is no way to prove it, but it sure was a coincidence. The only good thing I can say about M&S is that everyone we came in contact with were very nice and took care of our issues promptly (did I mention that our $ 1900+ water heater developed a GAS LEAK less then 2 months after it was installed?). All in all, I don’t think we’ll be calling on Michael and Son again anytime soon.

I am writing this as someone who tried to use Michael & Sons Services as a contract installer for a Home Depot purchase I made of a hot water heater. The Home Depot webpage and signs posted on every bin at the Home Depot store said that hot water heater installations are made within 24 hours and there is free delivery of the hot water heater within 30 miles. I called the posted customer service number to schedule the installation and received a confirmation number and was told that Michael & Sons would call me the following morning. Having received no call by 11:00 am I called them. I was told that the earliest they could come for an estimate, not installation, was in 6 days not the 24 hour installation advertised by Home Depot. In addition they said they would charge an additional $ 100 above the minimum installation charge of $ 450 to pick up the hot water heater I purchased at Home Depot and deliver it. I asked about the policy of 24 hour installation and free delivery and was told it was not in their contract. I am told they have he installation contract with Home Depot for all of NC so beware if you think you are going to get free delivery and 24 hour installation as advertised. I will also post this for Home Depot. I will use another plumber who is cheaper and can install the hot water heater within 2 days and also warranties their work and is A rated with Angie’s List.

They put on a great front. Very nice phone service. Outside of electrical, every experience we have had with this company has been a disaster. Their HVAC guy just FORGOT to fix the duct work under our house for almost a week. Had to call 3 TIMES to get it resolved. We also had a plumber out to give an estimate on our bathroom remodel. Took 2 weeks to get ANOTHER plumber out because the original guy just FORGOT to give us a quote (after 5 phone calls on our part). The NEW plumber said the job was too big for them. HUH? Isn’t their slogan, «If you can’t we can» ??? Perhaps they should change it to, «If you can’t we can’t either because we will probably forget or just don’t want to.» Horrible horrible service. If we weren’t tied into their HCA agreement we’d be handing our money to a more worthy company. This business model can’t last much longer. Too many options. Don’t fall for their marketing. Avoid at all costs.

Not likely that your company would ever cross my mind when I think of hvac plumbing or anything else you offer. After talking to numerous people about your company I come to find that your company’s main focus is in selling your home Care program and that service is sold at a 95% markup. Not to mention your quote for a compressor for my broken system was outrageous. 3000 bucks… really?
But like any company with a good marketing team you’ll make it for a while. Until your reputation catches up with you. And it will.

The front desk is worthless. Our tech Pete was actually very informative and helpful. He solved our problems very fast (broken PRV) and we learned a lot about plumbing through him. However, the prices are way too steep, highway robbery even. To change the pressure reducing valve we were quoted $ 440. I did the job myself in 5 minutes with the correct part.

we really loved how fast and efficient this company is!

Customer service sucks. I spoke to a woman in the HVAC department and it was the most infuriating conversation. The woman was a total B!

I had two different guys come out from the Raleigh HVAC office to give me an estimate for an office unit. Had to pay upfront to get them to get on the roof to look at the existing system. Was told I’d have an estimate in a few days. After 3 weeks, I finally got someone back out to look at it again, since the never got my the estimate to me. Was told the same thing about the estimate by the second guy who came out. I’ll have it to you in a day or so.
I have called everyday for the last week, and all I get is the run around. The salesman will call you today, we will email you the estimate this afternoon.
Nothing.
For a week.
I’m calling everyday to get the exact same response. This is really no way to run a business that has only has service to offer to the customer.

Does the job right but M&Sons quoted me 30% more than Lowes for a service. They would not pricematch NOR would they honor either of their own valid printed coupons from Val Pak and others. Why waste money on print ads? bait and switch?

never have used these guys for their business and i’ll be damned if i do should i need a plumber or otherwise. they nearly killed me cycling home from work in downtown Durham. i wear lights and reflective clothing and have been cycling for years, so i’m used to a few close calls but the negligence shown by this driver makes me wonder just who the hell they hire! he blew by me bleeding into the bike lane on Chapel Hill road as though myself and the other parked cars weren’t even there. so if attempted vehicular homicide is what you want in a service provider definitely give these clowns a ring!

If you see a trend, I don’t think it’s a coincidence. This company does not respect their customer’s time. Waited and waited. Then the cancel call. Basim — not interested in talking to you. You had your chance. And there was a lot more work to do assuming this call went well.

Our tech was friendly and worked hard to fix the problems. In addition he was kind enough to point out a colony of fire ants in our front lawn because we have a small child and he was concerned. He was incredibly helpful and answered all questions that I had. I’m very pleased with the service and will make Michael and Son my regular.

Used to be a good company. Just finished arguing with Jason «Service Manager». Although this company has worked on our NEST thermostat in the past, this time they came, looked at the NEST, had no idea what it was, didn’t even touch it and told me that my thermostat was bad. Jason said they can tell just by looking under the house. Jason was very rude and even his tech that was out here was rude.
He misled my insurance company telling them that they needed authorization to replace the NEST when they didn’t even touch it. (Never even checked to see if the wires were in the right spot or anything.)
This company used to be good but their new service manager does not have any idea of what customer service is, is rude, lies and tries to replace items that don’t need to be replaced. I have proof on video that they didn’t touch it (security cameras)
By the way, I don’t know who would call this «high quality service, THERE IS NO REASON TO PAY MORE FOR THEM. Its like going to Nordstrom to get yelled at by the Store manager. You can just go to Wal Mart for the same service :)