Mary Wilson – State Farm Insurance Agent

I believe I was mistreated by this firm on two separate policies, for a period of time spanning several years. The fault seems to lie with one employee, who is no longer with the firm. One of the instances involved my representative going over, in detail, the policy she said she wrote for me, according to what I had requested, as I had moved out of my condo and needed to change the policy from tenant/​owner, to a landlord policy. She never actually did it though, which the firm informed me of years later after the representative was no longer there. They did, however, collect my premiums for three and half years. Had there been an event to trigger a benefit, I would have no doubt been denied because I did not live there (a requirement under the old policy I requested changed). When I reported this they told me that since the actual policy was mailed, there is nothing they can do to make me whole for years of paying premiums for coverage I never had. So the position of Statefarm seems to be, despite listening intently to my insurance representative, I must also go through the mailed contract in detail, because Statefarm agents are not to be trusted. Just because an agent says, on several occasions, that a thing is done, and goes through the details over the phone, she might not actually do any of that, and Statefarm will not be held accountable for anything their agents do or say.
The people at Mary Wilson State Farm always seem so nice, and I do not enjoy writing a bad review about any firm, particularly a small business. But, the individual consumer has little power in the marketplace, and generally cannot afford the time it takes to exercise that small power. Businesses should therefore be held accountable, to whatever small degree possible. Platforms such as this at least give the consumer the opportunity to share such experiences, instead of allowing the company to just sweep them under the rug.

We have had our insurance with Mary Wilson for over 20 years and have had impeccable customer service. Mary and her team and always available to answer any questions we have… even on the weekends. We are customers for life!