La Z Boy

I give this store LA Z BOY a 1 star only because I have to. If there was an option I would give it a big fat ZERO!!! I purchased a sectional that was over $ 5000.00. The furniture was damaged upon arrival with a 3 day return policy. I did not realize until after the 3 days that that was the timeframe. The only option at this point is another repair. This «brand new» sectional will now be repaired 4 times since the original delivery date ²⁄₂₀₁₆. I feel like they do not care about the quality furniture just as long as they get their $$. We have waited several years to make this purchase and it really bothers me that they could careless about the customer. BUYER BEWARE! Stay away…

Worst customer service I have received in years. From the floor sales staff, onsite manager to the owner of the local Raleigh stores. They don’t return phone calls and if you are lucky enough to reach someone, they lie to you. Ordered 2 chairs on June 1. Promised delivery 8 – 10 weeks. Chairs still not ready until late December. When trying to set up delivery in February when remodeling was complete, no one could tell me when the chairs would be delivered. I always give a business the benefit of the doubt and try to shop local and small business over the big box stores. I was fooled thinking the local La Z Boy stores are locally managed/​owned. They are very much big box with inventory coming from Maryland. They could learn a lot about good customer service. Hopefully if you are in the market for furniture this review will save you the wasted energy that I experienced with this store and its employees and owners. It should not take 6 months for 2 chairs that are considered their «best sellers»
Buyer beware of poor customer service. I canceled my order so I can’t speak to the product as I never received it. Owner would not return calls and obviously his/​her lack of customer service skills carries throughout his stores.