Jiffy Lube

Very helpful! The car needed an oil change, tire pressure check, and some coolant/​antifreeze top-​off. The employees were friendly and efficient, explained everything really well, and helpful. I also was able to use a coupon. I really appreciated how kind they were and how quickly the problem was resolved. I definitely would return to this location for help with minor issues with my car again.

Stay away from JIFFY LUBE! I hate writing reviews because it takes time I don’t have. Lucor Inc., in NC own Jiffy Lube franchises. We took my car in a couple of weeks ago for an oil change right before a trip to TN and NC for Memorial for the. first, they emptied the oil before they realized they didn’t have the oil my car takes. I have a Jetta TDI (diesel) 2. they took 2 hours. 3. they went to get the out at an auto parts store and charged $ 104. I’ve never spent more the $ 50 for synthetic oil change. They seem to think this is the first oil change a 2009 car has ever gotten, so they could take advantage. 4. on the drive to TN through the appalachians there was rattling and the engine light came on. We were able to drive, but for the long weekend the one dealership we found an hour and a half away to find out it was closed. I guarantee this location WILL CLOSE soon because of the poor poor service. To top it off, I their FB social media reps only apologize but don’t seek to resolve. You should go on their FB and see the complaints. Next, I finally get a hold of customer service by phone. They tell me that this is a franchise and complaints are handled with them. The company is called Lucor Inc., although, Ryan from their customer service kept telling me it was Locur as if it wouldn’t be easy to find them. They don’t have Let me tell you, be wary of large companies who do not make it easy to get their help. They don’t want to hear about their awful service, but want to take your money. When Ryan, the customer service representative from Lucor called he was cunning, patronizing, asking how long i owned they car. He was trying to confuse me and trying to twist what I was saying like he was a homicide detective trying to get the murderer to talk. He said to call him when I got a diagnosis for the rattling in my car. He never apologized for the crappy service. As a matter of fact, he was smug and didn’t understand what I expected him to tell me. This man is so ethical he liked calling me out on my sarcasm after that and when I told him about the «shitty reviews,» he said that he wouldn’t listen if I couldn’t be professional. Oh such a righteous and ethical man he is, isn’t he? Furthermore, in probing for some resolution about the poor, unethical service he said they didn’t have a protocol. Just hung up with them and had to let you all know. This company is bad new people and that 1 great review is a fraud. They don’t have a pic or friends. Hello… seriously. They have to BUY review to elevate their business. They should fire everyone and have ethical employees and protocols. Do more research on this company – ripoffreport (.com) has a bad bad review on them too. STAY AWAY! They will mess up your car and next thing you know you or your family are in danger because of these careless people. Poor service from headquarters all the way to Virginia Beach VA on Great Neck.

I used a Groupon and they are apparently very used to getting these… they went over everything it covered and were very friendly about it. The customer service was excellent. Very knowledgable technician… who was a female, whom I was very impressed with! Also, they gave me a deal on another item that I purchased, which I knew I was going to get when I went there. They didn’t up-​sell me on it. It did take a little longer than they estimated, but that was before I told them I had a Groupon that included a tire rotation. I have been going to this Jiffy Lube for several years and I feel like the service keeps getting better and better!

Avoid Jiffy Lube #187 on Western Blvd. in Raleigh. Today they quoted my son $ 43.99 for a Signature oil change. When he went to pay the bill was $ 71.99 and they insisted the oil was not included in the quoted price. I’ve called several local Jiffy Lube franchises in Raleigh, Cary, and Durham. All told me up to 5 quarts of oil are included in this price. And I was even told this by franchise #187! I’ll be contacting the NC State Attorney General and She’ll Oil Co (the owner of Jiffy Lube). Avoid this scam business at all costs!

There’s a reason it’s also called the «Iffy Lube». A few years back the Jiffy Lube brand was heavily damaged when an undercover local news investigation in California confirmed the chain was systematically charging for services it was not performing; otherwise called a scam. And not just one here another there, almost all of them. Management was actually instructed by corporate to defraud it’s customers. After a few shake ups they seemed to have cleaned up their act with a much stronger emphasis on customer service/​satisfaction. But still, I’m leery of the JF, not just because of the scams, but because it’s always a crap shoot, like getting your haircut by a strange woman at a discount chain barber. When they’re good, no problems, no complaints, nice job. But when they screw it up they hold nothing back. Generally I don’t have problems, but there have been mistakes. The good is that they are usually pretty fast, pretty friendly, and thorough. They do try to upsell you to more expensive brands and services using the «manufacturers recommendations» which I have never trusted as accurate. However I can’t say I have ever been pressured or tricked into paying more than I needed to spend. The bad is that I really don’t trust the people working on the vehicles. I mean they just don’t seem to shut up, lot’s of laughter, yelling, and «grab-​assing» goes on out in the garage and it makes me wonder how closely they are paying attention to what they are doing. The «technicians» are not mechanics. They are to auto service what a Quiznos worker is to fine dining. They are limited in their skills and abilities to assembly, dis-​assembly, pull, replace, and refill, like it was all scripted. The JF is not a place you would take your car for any real work like electrical, engine, or transmission. But when it comes to basic maintenance like oil changes, fuel filters, wipers, they are who I turn to if I have to, but I would rather go to my local garage. Here’s a hit list of past JF screw ups:
Left after oil change. At red light car vanishes into it’s own cloud of white smoke like the Flying Dutchman. Return to JF. Manager says sorry. Also says it’s because the car’s oil cap was defective, his guys had nothing to do with it. Told him nicely he was a moron and his men should be lobotomized.
Left after oil change. Mystery popping sound under hood. Discovered the air filter was not properly installed and and the housing was left open. Installed myself and closed hood. Stomped around for a bit muttering and kicking.
Left after oil change. Hood bouncing at 50mph. Hood was not latched shut. Pulled over and shut it. Yelled at passing cars.
Left after oil change. Discovered wheel lug nuts stripped from tire rotation.
Violently cut tag off my mattress in disgust.
Left after oil change. Told the vehicle oil change warning had been reset. It wasn’t. Got drunk and phoned in bomb threat to my own voicemail.
So you decide. Yes they have improved but not all locations are equal. Some are competent, trustworthy, reliable. Some are staffed by cromags from 2001 A Space Odyssey. But for the speed, customer service, and appointment free convenience, yes it can be a good alternative to waiting longer at a local mechanic. Just be warned, it’s still Iffy.

Terrible customer service. Won’t explain problem and in a hurry to get you out of there. Rude. Rude. Rude.

Extremely deceptive. I will never use this or any Jiffy Lube ever again.

I would have given this location 4 stars for being friendly and very quick but when I got in my car to leave I noticed that I was missing about $ 5 worth of quarters out of my center console. I talked to the manager and he questioned the employee who was inside my vehicle. Of course the employee denied it. The manager simply reached in the cash register and handed me $ 3 in quarters and was like «No harm, no foul». That was it. He didnt do anything else. It seemed as if it was business as usual. I would stay away from this place.

Went to this Jiffy Lube last week, exact same experience as Cathi B. The lady insisted that my car MUST take synthetic oil, even after I told her I didn’t think that was accurate. When I got home and called the oil change place where I had moved from, they told me my car could take either, but synthetic was «preferred» because of enhanced fuel economy — but they had always put regular oil in. When I called Jiffy Lube that evening, I got an asst manager — who remembered who I was, said he didn’t want to lose me as a customer, and to please come back and they would refund the difference between regular and synthetic oils. But… when I went back, I didn’t get to talk to him but was sent to the manager, who gave me an extremely hard time and argued with me (what ever happened to «the customer is always right»?) My first time at a Jiffy Lube, in a new city, and a new state. Did not leave a good impression on me as a newcomer.

I’ve been here twice — both times I got the upsell treatment that is typical of a lot of corporate quickie lube shops.
On my last visit I was told my manufacturer requires synthetic oil (they don’t). While the cap states 0W-​20, that is the premium recommended but not required. I got into an argument with the clerk because she insisted that my car must have the synthetic oil. After I asked to have them take my car down so I could take it somewhere else, they finally agreed to put the conventional 5W-​30 in. Having an imperceptible change in fuel economy that synthetic gives is not worth paying an additional $ 40. The manager tried to tell me the conventional oil could cause engine trouble. Tell that to the millions of people who have conventional oil in their cars. I can just about hear Click and Clack rolling on the floor with laughter.
The last straw was when they made sign a wavier stating I refused the recommended premium oil service and I would not hold them responsible should my car engine blow up from having lesser grade motor oil in it. I should have refused to sign it but I laughed out loud as I put down my signature. Got the right message across anyway.
Even the Mazda dealership doesn’t give me this much trouble when I ask for the dino oil. Sorry, Jiffy Lube, you blew it!

I’ve been to this Jiffy Lube several times over the past year, for all oil changes plus two inspections and a fluid top-​off. They’ve given me good, quick service, and are friendly.

My neighborhood Jiffy lube! I have been going here for about 10 years now, and I’ve always had a good experience. I don’t find the staff overly pushy here about getting service done that I don’t need, so I like that. There have been changes over the years in the staff as is to be expected but everyone has been really nice and welcoming. I know my sister had some problems with the other Jiffy Lube across the street from this one, but I have never had any issues here. I love the top off service and often come to get my tires reinflated for free in between oil changes.