Heavenly Carpet Cleaners

Ishmael did a great job! The carpets are beautifully clean. We have a large house with carpet in every room except kitchen and bathrooms. He took his time and cleaned everything. The house looks and smells fresh and wonderful. One thing I especially like is how quickly the carpets dried. I called on Thursday, he came Saturday at noon as requested. I did not have a coupon as others did, but the price was very reasonable. I’m glad I found Heavenly Carpet Cleaning and now I’ll get my carpets cleaned more often instead of putting it off for years. I’m really surprised by the negative reviews as Ismael is a very polite and friendly young man. He answered the phone promptly, gave me the appointment time I requested, called to tell me he was on his way and arrived as scheduled.

Ishmel was great. Purchased a Groupon. Scheduling was easy and it was a great deal. Would use again.

I also saw a Groupon deal but before I purchased it, I wanted to speak to the company first to see if they would honor it. I spoke to Ishmael and although it appeared by the very long delays in the conversation that he did not understand me, we made an appointment. I then called to confirm closer to the date and left a message but he did not call back. He then called me when he was at the house and when I said I could not be there due to his not confirming, he insisted no message was left and hung up on me.

I ordered a groupon to have my carpet cleaned $ 59 for three rooms. I sent an email that day through their website to get the rugs cleaned. They contacted me back a few hours later by phone. He said he was very busy and the soonest he could come was next Tuesday at 11am. Well today I called to see what time they were coming as they never called back ever to confirm. He said I was not on the schedule and I had the wrong place. I than sent an email to him asking when he could come because I already paid for the service and forgetting my appointment is unacceptable. I want my rugs cleaned asap as I have been waiting and need a new appointment. I also told him I will contact Groupon. His response was «Go ahead, I didn’t do anything wrong.» No apologizes, no new carpet cleaning time. He has yet to respond back to my emails and when I call it rings and rings but has no machine.
It almost seems like I have been scammed. I’m hoping groupon will fix the problem because this business is very unprofessional and got my money did absolutely nothing but annoying me and waste my time.
DO NOT USE THIS CARPET CLEANING SERVICE! THIS IS WHAT I WAS TOLD:
2:35 PM (1 minute ago)
to me
«Call groupon and get your refund you think you scare me to put you on my schedule you mistaking I won’t schedule call groupon»

Purchased a groupon… called to make an apt and they were very accommodating scheduling me in the next week. Called the day of to confirm, and most importantly carpets look great! Great company will use each year!

I called Heavenly Carpet Cleaners on the spur of moment. I had just moved into a new home, and carpet was awful. I called them on a Sunday afternoon, and the owner came right over. There were some spots that just wouldn’t bulge, but overall he did a good job. Everything combined — prompt service, reasonable price, and decent cleaning job — makes Heavenly Carpet Cleaning a great service. I will be using them again!

I bought a groupon for Heavenly Carpet Cleaners in early April for carpet cleaning for 4 rooms ($ 65) and called to make an appointment. When I called on a Sunday it was hard to hear the man on the other line and he said he was busy and to call back during the week. I went ahead and sent an email through the website asking for an appointment to which I never received a reply. I called back the following week to make an appointment, which again was a little more difficult than it should have been and he was not available on Monday (my preference), but eventually we agreed on a Friday at 10am appt in one week.
Friday morning rolls around and I spend about half an hour picking everything up off the floor so he can do his job and wait for him to arrive. By 10:15 he had not yet arrived, so I tried calling and it went to voicemail. He called me back a few minutes later to explain that he had an emergency over the weekend (over the weekend??? and now it’s Friday???) and had to leave the country to be with his sick mother. He asked if Groupon had emailed me. Confused, I said «no? why?» He said he asked Groupon to refund all of his customers. I never got such a notification and have not been refunded the $ 65 I already spent. He told me to call Groupon. I’m not sure if his story was true or not, but I needed to share my terrible experience so that others can be warned.
Summary: Unprofessional, wasted my time, wasted my money