Five Star Painting

They sent a couple who barely spoke english. They only had a vague idea of what they were supposed to be painting. I had to basically walk through and show them every thing that I had requested. They seemed annoyed that they had to do so much. They price was steep for the amount of work. I hired someone else to finish the house prior to my move out. I would not recommend.

Kinda feel like I may have dodged a bullet after reading some of these reviews. Very nice on the phone but just never bothered to show up at appointment. I called and they said he’s probably just running late. I asked them to call and find out when he would be there and they never bothered to call back and they never showed up. Not impressed at all!

Horrible! Robin and Taylor not only provide awful customer service but they will also rip you off. Please don’t waste your money with these thieves.

Hats off to Five Star Painting and Bruce Jones for pulling out all the stops to work in an urgent job. We had the opportunity to quickly lease our townhouse after moving into a new home. I was pleasantly surprised that Bruce came over that evening to quote the job, but was astounded that he was able to work in the multi-​room job within 24hrs. No mess, no hassles, no problems. We were able to close on the lease earlier than planned! I highly recommend Five Star Painting!

I’m with Jason on this one. These guys stink. I bought a local coupon deal (can’t remember which one it was, but I think it was Living Social) with this company and when I tried to use it, I had so much trouble, I just gave up.
At first, all seemed to be going well– Bruce came out for estimates and I asked him to provide quotes for two different projects so I could decide what I wanted to do.
Project 1 was to paint all the trim in the house– quoted at 1000, minus 300 of the deal = 700.
Project 2 was to repaint our hall bathroom, which was to include smoothing the ceiling and repainting that as well. Price was quoted as 400, minus 300 for the deal = 100. We specifically discussed what it would take to do the ceiling and Bruce assured me it was something they could do.
I decided to proceed w/​project 2 and when I communicated w/​Bruce to get that started, he said they don’t do ceilings w/​the coupon offer. When I asked him why we discussed it and he quoted the job if it couldn’t be done, he said he didn’t know I had the coupon offer. This was flat out wrong because on the written quote that he emailed me, it took the discount off the total prices. Then he told me that he would never have agreed to that because it requires different crews to work on ceilings vs painting. When I became frustrated and questioned him more, he basically told me I was making things up and he had no idea why I was so disgruntled. He told me I could get the money back on my coupon– which I tried to do and couldn’t.
I finally just gave up, so this guy got my 80 bucks for the coupon. But, he won’t ever get any business.

Our ‘new’ old house is beautiful — with the exception of a cave-​like room with a domed ceiling and an unfortunate mossy green color. Normally, that color wouldn’t bother me, but in combination with the dim natural light, the odd architectural shape of the room, and Phil setting up his hordes of computer equipment within — it truly felt like a man-​cave to me.
We snatched up a daily deal for a 12×12 room & 2 coats of paint at $ 70. When we called to schedule, we connected first to a national office who told us there was no availability with Five Star, but that they could connect us to a contracted company that would honor their coupon. After being transferred, we were speaking with the local Five Star office — and they told us that they DID have availability.
We were able to schedule for just two days, a Saturday, at 8:30am. The night before, we received an email apologizing that they would not be able to keep the appointment because their painter was sick. A little disappointing (do they only have one painter?); but I understand things like that occur. The reschedule was for Monday at 8:30.
Our painter arrived close to 9 (which was fine by me since I work from home, and am SO not a morning person!). He was very nice. But he’d forgotten to bring some supplies. So he had to hop out to Home Depot about 15 minutes after arriving. Once he made his way back, he worked upstairs — and I was able to work down, uninterrupted. He finished up before 1pm and I thought it looked fantastic. The previous painter we worked with had left some spots where you could see the previous paint color, and had also tracked some paint through the house. This guy had the entire room (ceiling included) done solidly well, and made no mess whatsoever! The ceiling & extra square footage cost us an additional $ 80, but considering how great the work was — and the supplies, effort, and backaches we avoided — I’d say it was worthwhile.