Firestone Complete Auto Care

I went to do a state inspection on my limousine car and guys failed my inspection by telling me that my windows are tinted. When I told them that for hire cars are exempt from tinting regulations the manager lied to me and said that they called DMV and asked them that question. He told me to go and get a waiver from DMV, but I went to another auto shop next door and they passed my inspection without a question. When I told other shop manager that my car is for hire car and they exempt from window tint regulations they said that they are aware of the laws and had no problem with passing the inspection on my car.
The conclusion is that people at Firestone have no clue about the laws and regulations in the state and lie to get their way out. Because of that I lost my time and money at their shop. Stay away from this guys, there are many other shops in the same area that know what they are doing.

These guys were fantastic! When the power steering pump & serpentine belt on my Jeep Grand Cherokee met their demise, Mr. Rickie Pâté took my Jeep in on a Sunday & sent me home to OIB; he got the parts ordered first thing Monday & delivered next day; repaired & oil changed in time for me to pick it up Tuesday afternoon, just in time. Tremendous service throughout the transaction & serendipitous that I should break down within eyesight of their shop. Rickie, his colleague Miles & their staff are top notch. Way to go fellas! I hope I’m nearby next time something breaks on my Jeep!

I am singing «Do the Hustle». Scamming little olé ladies on the upsell. Went to get 2 new tires was talked into an alignment. They showed me a computer scan that said my back end was out of alignment. So I agreed. Now my car pulls to right and my husband is furious.

I had a great experience with my oil change. The customer service was good, and for a Saturday afternoon the wait wasnt that bad. Since its located downtown I just walked to a coffe shop to wait. The price was actually a lot less than what I pay at Merchants in Cary. They did recommend other things I needed which some I actually do, but I politely declined because I wasnt ready at the time and they werent pushy about it.

My check engine light came on while out of town and I was able to get it to this location where I get all my auto work taken care of. As always, the staff is kind and very helpful to work with and I appreciate the time they take to explain what is going on with car problems. I have been coming to this location for years and the staff has remained the same for the most part. It says a lot about the manager Miles and his staff and technicians that they have been there for years. If I have questions, need to call, come by, I am ALWAYS confident that I will be taken care of. It is so important to be able to go to someone you trust is going to be honest to take care of your car at the best possible price. The staff and manager at this location area wonderful and I appreciate everyone there.

I had the check engine light turned on and had my suspicions that it was due to the catalytic converter, which is what I told the guy at the counter at Firestone (Tony Fields). They charged my over $ 100 for the full scan to identify the problem and then provided me with a solution to change both parts of the catalytic converter for $ 1,580 because the previous owner of the car welded the two parts together and they could not change only one part. They claimed that this was the only option I had.
So, I took my car to a different mechanic to get another opinion on the problem. This other mechanic charged me only $ 50 for the scan saying that it would not be fair to charge me the full price of the scan (the entire $ 100) when it is probably the catalytic converter causing the problem. On the other hand, apparently, the guys at Firestone think that the objective is to empty the customer’s pockets as much as possible and charge the full price. Anyhow, the $ 50 scan revealed that the actual reason for the check engine light had nothing to do with the catalytic converter and that it was caused by a small air leak on the exhaust. This air leak has been fixed for $ 45 at a Muffler shop, putting the total (with that $ 50 scan) at $ 95. I passed the inspection and put more than 1200 miles on my car since then and the check engine light still did not turn on. This shows that my car has been fixed for $ 95 instead of $ 1680 ($ 100 scan + $ 1580 fix) that Firestone intended to take (which would not even fix the problem since they did not identify the problem correctly).
Overall terrible experience with Firestone.
To Firestone’s future customers: I would suggest you steer away from these guys and try some other mechanic such as Harrison Automotive (it’s where my car was fixed for $ 95).
To Firestone Staff: if you do not know how to fix something simply be honest and send your customer to someone who knows how to do it. Do not just simply take a wild guess and unnecessarily take huge amounts of money from people. I understand that you are trying to make profit, but only caring about your own profit and not trying to honestly help the customers will not get you very far.
The Retail Sales Associate that made the $ 1680 recommendation: Tony Fields. Unfortunately, I do not have the name of their mechanic who looked at my car during that visit.

They’ll try to hustle you if you don’t know much about cars. I may be new to the south, but the wait is unnecessary for the amount of business there is (low) compared to the number of staff (high, and usually just standing around talking)

My boyfriend and I went for a tire balance and rotation, along with a state inspection. The guy called and said he needed me to return to the shop. Once we get there, he informs my boyfriend that they’ll have to fail my Silverado in the state inspection because my tires were too bald. Luckily, my boyfriend is amazing! He asked for a gauge to measure the tread and guess what… I had double the required tread! To pass, you need 3/​32nds, I had 6/​32nds. They tried to make me replace all four tires!!! What the heck!!! For future reference, there’s a wear line that you can use to quickly check your thread if you have a question about your tread. The quoted me $ 1,092.61 worth of work! Yes, I was close to the line, but it isn’t in my budget for this month. The guy was either dishonest or incompetent… You decide.

Terrible. Just terrible. I went in for a tire rotation and was badgered on other items that they NEEDED to sell me. I know when people are trying to take advantage of me and I just hate that. Also, since when does a tire rotation take 2 hours? I went to a different mechanic and they told me that my car was fine and didn’t need any of the things they tried to get me to buy. I will never go back. Typical big chain auto care shop.

I wouldn’t go else where. Not only is everyone friendly and entertaining, they go above and beyond. When I first moved to Raleigh and knew no one my battery died in a parking garage, the manager, Miles, came to jump start me and make sure I arrived safely. Alex always greets me with a smile and never pushes services, yet always educates me properly. My car is always returned quickly and clean. Thank you.

3^rd visit., all jobs done correctly the first time for a fair price. Winner.

I arrived without an appointment about 30 minutes after they opened, and was greeted by a very attentive and extremely polite manager who had my car going into the bay within 10 minutes. Yes, it was that fast.
The manager who checked me in didn’t attempt to «hide» the cheaper tire options from me, as my temporary clunker doesn’t need the best of the best. This is in stark contrast to other tire companies who either neglect to mention the cheapest option or constantly attempt to up-​sell to premium/​all-​weather/​ultra maxx/​blah blah bah tires.
I had my flat tire in my trunk and they were able to switch out the rim and have me on my way to where I was only an hour late for work. The price for the replacement tire and labor was as expected, no surprising or hidden fees.
If you are looking for no-​nonsense tire service, this is your place.

My little VW was begging me for some more tread, so I drove it out to the big Firestone sign in the Warehouse district. Inside, the shop is very clean, but I wouldn’t want to hang out in the waiting area for more than 30 minutes. The chairs don’t look *that* comfortable, but there is coffee. If you have a long wait ahead of you, you might want to consider wandering to one of the fine restaurants in the area (The Pit, Jibarra, Humble Pie, and Poole’s Diner come to mind).
The service was fast and professional. I ended up buying their lifetime rotation & alignment service for the tires, which was on sale at the time. So, I’ll be back every 10k or so!

Nutshell: This location, and specifically a gentleman by the name of Phil, saved our lives as well as a few bucks. No joke.
The Mister had recently gotten back his restored 1977 C-​10 stepside pickup earlier that particular week. Like many a man’s man, he likes to de-​stress by spending quality time with his cars… detailing, etc. The truck was no exception to this rule, and as soon as it got home, Tom took to shining, waxing, and getting it to as close to perfect as possible. We decided to take a spin in the truck, and as we drove along noticed a funny smell. Burning. Not good. We also saw a little smoke, but the assumption was that some cleaning fluid may have gotten onto something where it heated up and now was burning off. No biggie, right?
Yeah, and then the truck started shaking. And swerving. And as we got closer to downtown *poof* — there went the brakes.
Thank heavens the Firestone was coming up on our left and we were able to pull across the road and up onto their lot. They were getting close to closing time, but Phil and one of the service staff came out to check out the truck (because, hey — it’s a sweet truck) and tell us exactly what had gone wrong. Apparently some cleaning fluid DID get on something… but that something was a brake pad… and that pad was now completely melted away. In fact, the wheel had gotten SO hot that it melted its center-​cap right off the bolts. Phil took us inside and broke down everything we’d want to do to make sure this was fixed, and also to ensure that the whole brake system was as it should be. He offered us all the things they usually «have to» offer, but was honest as far as what he believed was most important and how we could accomplish what we needed to cost-​effectively. He also assured us that even though he was a staff member who ran the waiting and checkout area, he’d personally have a hand in the work done on the truck, because restoring old trucks had been a hobby of his for years.
On top of all that, Phil was nice enough to give us a ride home, all the way back up to North Raleigh, saving us on cab fare or calling in a favor.
The work was well-​done, and the service above and beyond the call of duty. We’ll likely return to this Firestone, and I’m happy to recommend it!

I bought my last set of tires at this location and I’ve returned several times for tire rotation and oil changes. The lobby is comfortable and the design of the building, an «ell», allows viewing of the repair bays. The prices are comparable and the staff is professional.