Firestone Complete Auto Care

They warped my rotors by tightening my lug nuts too tight. I called them minutes after I left and they said they would replace them for $ 400. I changed them myself and had to remove the lugs with a 5 foot breaker bar as they were way too tight. I understand that mistakes happen, but at least own up to it! Never again.

We’ve been taking our cars here for several years, and there is a reason. Consistent, sound service. I’m writing the review now because we dropped my car off yesterday evening, before closing, and they said they would get to it first thing in the morning.
My car was making a thumping noise when I drove more than 55mph. I thought it could be a tire issue, or maybe a belt needed replacing. Tire issue for the win! Firestone contacted me early this morning (fast!) with that information.
They never try to sell us another service. I’ve never had an unfriendly exchange (but I’m always friendly to those working there, so there’s that), and the final charge is always less than the estimate they give me over the phone.
Just needed to finally log on and give these guys a rating. Thanks for keeping my 10-​year old car healthy and on the road!

Two stars just because the guy was somewhat friendly. I’m driving frantically around due to both my headlights being out and being rainy; worried im going to get a ticket I come to here and they say I can’t help you because we are under staff. That’s not my fault. Your manager should have schedule the appropriate amount of people. Now I have to waste my gas money to find somebody.

Oh man. This place keeps killing it!
This time around: «says here you need to replace the cabin air filter» and they produce the air filter they removed to show that it was indeed not pristine.
How much? Oh… like 50 bucks. 50 bucks for a $ 12.00 filter and about… 2 minutes of labor time.
We declined the service, and they declined to put the filter back in! They seriously just went, «oh, screw it. No need to replace this filter we removed from the car without anyone’s permission whatsoever. They can just drive with out it while al this crap just gets passed straight into the car’s duct system.»
We picked up the part from the parts store ($ 12.00), replaced the cabin air filter (5 min), saved $ 38.00, and again, regreted ever buying tires from this place because we have to go back to get them serviced, keep having to reject every maintenance suggestion they float by us (at outrageous prices), and keep having to go behind them to finish their work.
Scammers.

I took my car here on a whim a little while ago. I had 1^st looked online and found a «mom and pop» type place with good reviews; however when i took my car to get my battery checked the OTHER place was going to charge me 68 dollars just to check my battery, not to do any work, just to check it; I know it costs nothing to just check/​look at a battery so i told them «no» and instead drove down the road a little ways and came upon this Firestone store on Glenwood– I got inside and let them know I just needed my battery checked to make sure it was O.K. because it kept dieing on me. The guy helping me was really nice and personable; they seemed pretty busy but took my car right in and checked everything out; they cleaned my battery off and checked my alternator too, all for FREE. My battery just had a little build up on it that needed to be cleaned up and that was it :) They found nothing wrong and everyone was super nice and friendly! After that my battery was good. After having such a good experience I take my car here for oil changes when I need to because i trust them not to try and charge me for anything I don’t need. I highly recommend using this Firestone if you are in the area!

I generally think that Firestone is a reputable place to take a car and not feel like they’re going to try to sell you on everything possible that you don’t need, but this location REALLY let me down.
I recently took my car there for the first time after a cross-​country trip after having it just serviced before the trip in California at another Firestone. I had recently bought a lifetime alignment and balancing and they could not find it in the system and were unwilling to call the other location that I bought it from to verify, so I had to dig my receipt out of a pile of boxes after moving cross-​country (strike 1).
I also asked for the full car inspection beyond the standard free version and they threw away the results instead of giving it to me when I checked out. Of course I didn’t realize this till I got home, so I had to call and have them dig it out of the trash and make another trip there to pick it up (strike 2).
And then the real problems and not just inconvenience:
The results on the checkup showed that they didn’t actually inspect the car since my tires magically gained more tread and tire pressure since they were just checked in California 4500 miles before! Magic! … or someone wasn’t actually checking what I paid them to do. Incredible that all 4 of my tires came in with 32psi when two of them left the last Firestone at the correct 30psi. Also, all of my tire treads were ⁹⁄₃₂ when before they were 7 and 8 (strike 3).
Ok, I’ll give them one extra strike to work with:
They called me to say that the car checkup found that my air filter needed to be replaced. Knowing that they are very cheap and easy to change, I said no thanks. When I picked up the car, the guy emphasized to me that I really needed to change it soon. I went home, ordered a new filter and just got it and installed it to replace a VERY CLEAN filter! I’m assuming that they never even looked at it and just assumed they could make an easy $ 30 off of me, and that I would cave when they emphasized it to me (strike 4!).
I will never go to this Firestone again and will now drive further to a different one that I trust (4305 Wake Forest Rd.).

I have taken two vehicles to Firestone for various types of service. Today I decided to bring in my car for its regular (overdue) maintenance.
I was told that the place was closing early for a training meeting, so I wouldn’t be able to fit in an oil change along with my headlight change. After changing my headlight out, the mechanic that assisted me told me that my tires were near shredding (unbeknownst to me). I knew they were getting worn a bit but not to that degree. He proceeded to show me the tires and told me that, even though they were trying to close early, he would have his team work on my car due to safety concerns.
I’m incredibly grateful for such thoughtfulness that I’m giving them five stars. I’m more than happy to be a loyal customer if it means I’ll be treated well by such honest folks.
Highly recommended.

Good Solid Service. I purchased the lifetime alignment package and that has paid off over the last couple of years. Though my car did pull to the left for a while, but eventually it was fixed. No big deal.
I also get my oil changed there and they do a great job as long as I give them enough notice and drop it off in the morning.
They usually don’t up sell me and I’ve overheard other conversions with various customers and they don’t push the up sell too much either. Overall they do a quality job at a fair price.

I purchased my tires on
and chose to have them shipped to this preferred installer. Positives: They started my work shortly after I arrived and finished 90 minutes later as they had estimated. Negatives: no wifi, and no power outlets to plug into made for a boring ninety minute wait. (Thankfully, the Price Is Right was on the TV. /​snark BTW, Drew is looking o-​l-​d) Also, they couldn’t check or do the alignment I requested (2010 Infiniti, one year old) because their Hunter Codelink Alignment computer had not been updated with my car specs. I’d probably use Firestone again, but would try another location. sneaking out of work for an errand with your laptop is a bit useless when you can’t connect to VPN!